Hello, Polycom ip soundpoint support ACD login/logout . Can we configure asterisk with polycom ACD support? Regards Harry ___________________________________________________________________________ Nouveau : t?l?phonez moins cher avec Yahoo! Messenger ! D?couvez les tarifs exceptionnels pour appeler la France et l'international. T?l?chargez sur http://fr.messenger.yahoo.com
hgaillac-sip@yahoo.fr wrote:> Polycom ip soundpoint support ACD login/logout . > Can we configure asterisk with polycom ACD support?For the uninitiated among us (myself included) what is ACD login/logout support? Thanks, Matthew
On 12/18/05, hgaillac-sip@yahoo.fr <hgaillac-sip@yahoo.fr> wrote:> Hello, > > Polycom ip soundpoint support ACD login/logout . > Can we configure asterisk with polycom ACD support? >Like the Park button functionality that was recently "figured out" here with Polycom phones, I'd bet ACD login/logout functionality is probably also able to be done with Asterisk. It's just a matter of understanding what the phone is sending and what it's expecting back for correct interoperability. -- Bird's The Word Technologies, Inc. http://www.btwtech.com/
You can configure Asterisk to log an agent in/out of an ACD Queue with AgentCallBacklogin, AddAgent etc, just like with any other phone. The Polycom themselves don't seem to display any sort of visual indicater that an appearance is logged in/out however, which is dissapointing. I'm sure you could write an AGI script to fire upon dialling of a number that could play a sound file indicating as such. -----Original Message----- From: BJ Weschke [mailto:bweschke@gmail.com] Sent: Mon 12/19/2005 7:43 PM To: hgaillac-sip@yahoo.fr; Asterisk Users Mailing List - Non-Commercial Discussion Cc: Subject: Re: [Asterisk-Users] ACD with polycom ip phones On 12/18/05, hgaillac-sip@yahoo.fr <hgaillac-sip@yahoo.fr> wrote: > Hello, > > Polycom ip soundpoint support ACD login/logout . > Can we configure asterisk with polycom ACD support? > Like the Park button functionality that was recently "figured out" here with Polycom phones, I'd bet ACD login/logout functionality is probably also able to be done with Asterisk. It's just a matter of understanding what the phone is sending and what it's expecting back for correct interoperability. -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Hints and queues are different things. -----Original Message----- From: hgaillac-sip@yahoo.fr [mailto:hgaillac-sip@yahoo.fr] Sent: Tuesday, December 20, 2005 6:03 AM To: BJ Weschke Cc: asterisk-users@lists.digium.com; oej@edvina.net Subject: Re: [Asterisk-Users] ACD with polycom ip phones> So, in theory, if the agent "channel" had a hint > extension and > provided device state updates based on whether the > agent was logged in > or out, this would probably work then as the buddy > watch feature does > now with the Polycoms. > > This is probably worth some further investigation.What about app_queue.so if hint is added in extension.conf? I sent a post to Polycom . Harry ___________________________________________________________________________ Nouveau : t?l?phonez moins cher avec Yahoo! Messenger. Appelez le monde entier ? partir de 0,012 EUR/minute ! T?l?chargez sur http://fr.messenger.yahoo.com _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
The hint extension, in conjunction with Polycom's buddy feature, allows you to have a busy lamp field against appearances. As far as I know, it isn't connected with Asterisk ACD queues in any way. It would be nice if there was some way to get a graphical icon showing when an agent was logged in though. -----Original Message----- From: BJ Weschke [mailto:bweschke@gmail.com] Sent: Tuesday, December 20, 2005 5:44 AM To: hgaillac-sip@yahoo.fr; Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] ACD with polycom ip phones On 12/20/05, hgaillac-sip@yahoo.fr <hgaillac-sip@yahoo.fr> wrote:> Hello Douglas, > > You can enable ACD in sip.cfg and phone.cfg of the > polycom phones. > Polycom send SUBSCRIBE to server . > > Harry > --- Douglas Garstang <dgarstang@oneeighty.com> a ?crit > : > > > You can configure Asterisk to log an agent in/out of > > an ACD Queue with AgentCallBacklogin, AddAgent etc, > > just like with any other phone. The Polycom > > themselves don't seem to display any sort of visual > > indicater that an appearance is logged in/out > > however, which is dissapointing. I'm sure you could > > write an AGI script to fire upon dialling of a > > number that could play a sound file indicating as > > such. > > > > > > -----Original Message-----So, in theory, if the agent "channel" had a hint extension and provided device state updates based on whether the agent was logged in or out, this would probably work then as the buddy watch feature does now with the Polycoms. This is probably worth some further investigation. :) -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Harry, This will log an appearance in permanently. ie while the phone is active. There is no way to log an appearance in or out that has the acd feature enabled against it (that I know of). -----Original Message----- From: hgaillac-sip@yahoo.fr [mailto:hgaillac-sip@yahoo.fr] Sent: Tuesday, December 20, 2005 4:10 AM To: Douglas Garstang Cc: asterisk-users@lists.digium.com Subject: RE: [Asterisk-Users] ACD with polycom ip phones Hello Douglas, You can enable ACD in sip.cfg and phone.cfg of the polycom phones. Polycom send SUBSCRIBE to server . Harry --- Douglas Garstang <dgarstang@oneeighty.com> a ?crit :> You can configure Asterisk to log an agent in/out of > an ACD Queue with AgentCallBacklogin, AddAgent etc, > just like with any other phone. The Polycom > themselves don't seem to display any sort of visual > indicater that an appearance is logged in/out > however, which is dissapointing. I'm sure you could > write an AGI script to fire upon dialling of a > number that could play a sound file indicating as > such. > > > -----Original Message----- > From: BJ Weschke [mailto:bweschke@gmail.com] > Sent: Mon 12/19/2005 7:43 PM > To: hgaillac-sip@yahoo.fr; Asterisk Users Mailing > List - Non-Commercial Discussion > Cc: > Subject: Re: [Asterisk-Users] ACD with polycom ip > phones > > > > On 12/18/05, hgaillac-sip@yahoo.fr > <hgaillac-sip@yahoo.fr> wrote: > > Hello, > > > > Polycom ip soundpoint support ACD login/logout . > > Can we configure asterisk with polycom ACD > support? > > > > Like the Park button functionality that was > recently "figured out" > here with Polycom phones, I'd bet ACD login/logout > functionality is > probably also able to be done with Asterisk. It's > just a matter of > understanding what the phone is sending and what > it's expecting back > for correct interoperability. > > -- > Bird's The Word Technologies, Inc. > http://www.btwtech.com/ > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com > -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > >http://lists.digium.com/mailman/listinfo/asterisk-users> > >___________________________________________________________________________ Nouveau : t?l?phonez moins cher avec Yahoo! Messenger ! D?couvez les tarifs exceptionnels pour appeler la France et l'international. T?l?chargez sur http://fr.messenger.yahoo.com
Hello Can we find a patch for asterisk-1.2.2 in order to test ACD with polycom phones ? Regards Harry ___________________________________________________________________________ Nouveau : t?l?phonez moins cher avec Yahoo! Messenger ! D?couvez les tarifs exceptionnels pour appeler la France et l'international. T?l?chargez sur http://fr.messenger.yahoo.com
Why do you need a patch? We have ACD/Asterisk 1.2.1 working well with Polycom IP phones. Haven't done much with 1.2.2 yet. Is there some sort of issue? About the only thing that doesn't work is the appearances don't display the login/logout status with the icon of an agent in an ACD Queue. Everything else seems fine. Doug. -----Original Message----- From: hgaillac-sip@yahoo.fr [mailto:hgaillac-sip@yahoo.fr] Sent: Tuesday, January 24, 2006 9:46 AM To: asterisk-users@lists.digium.com Subject: [Asterisk-Users] ACD with polycom ip phones Hello Can we find a patch for asterisk-1.2.2 in order to test ACD with polycom phones ? Regards Harry ___________________________________________________________________________ Nouveau : t?l?phonez moins cher avec Yahoo! Messenger ! D?couvez les tarifs exceptionnels pour appeler la France et l'international. T?l?chargez sur http://fr.messenger.yahoo.com _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Oooooo.... I thought that this was a Polycom limitation, rather than an Asterisk one. Your saying that the Polycom phones would receive SIP signalling that would allow them to dynamically update the appearance display to show if an appearance had a logged in agent or not? -----Original Message----- From: BJ Weschke [mailto:bweschke@gmail.com] Sent: Tuesday, January 24, 2006 12:14 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] ACD with polycom ip phones On 1/24/06, Douglas Garstang <dgarstang@oneeighty.com> wrote:> Why do you need a patch? We have ACD/Asterisk 1.2.1 working well with Polycom IP phones. Haven't done much with 1.2.2 yet. Is there some sort of issue? > > About the only thing that doesn't work is the appearances don't display the login/logout status with the icon of an agent in an ACD Queue. Everything else seems fine. >There's a branch against /trunk of Asterisk that does have this working. It's at http://svn.digium.com/svn/asterisk/team/bweschke/polycom_acd_functions/ -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Thanks, but there's an avail/unavail button on the Polycom phones? I doooon't think so. We've been able to log agents in and out with the phones for a long time... I'm referring to the agent status being displayed on the graphic display next to the call appearance. -----Original Message----- From: BJ Weschke [mailto:bweschke@gmail.com] Sent: Tuesday, January 24, 2006 3:45 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] ACD with polycom ip phones On 1/24/06, Douglas Garstang <dgarstang@oneeighty.com> wrote:> Oooooo.... I thought that this was a Polycom limitation, rather than an Asterisk one. Your saying that the Polycom phones would receive SIP signalling that would allow them to dynamically update the appearance display to show if an appearance had a logged in agent or not? >Yes. They do, and the branch there should allow that functionality to work. You can log agents in and out with the phones now and you can also pause/unpause them from the queues using the avail/unavail button. This branch/feature is in production presently at one of our call center clients so I wouldn't necessarily call it "alpha quality" any longer, but I think it still needs some fundamental touchup work before it could be considered to get merged into the /trunk codebase. -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
I've tried that. Setting acd-login-logout and acd-agent-available to 1 causes the appearance to automatically log in when the phones comes up, and stays up the entire time. I'll have another shot it in a bit tho.... maybe I missed something before. -----Original Message----- From: BJ Weschke [mailto:bweschke@gmail.com] Sent: Wednesday, January 25, 2006 3:15 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] ACD with polycom ip phones On 1/24/06, Douglas Garstang <dgarstang@oneeighty.com> wrote:> Thanks, but there's an avail/unavail button on the Polycom phones? I doooon't think so. We've been able to log agents in and out with the phones for a long time... I'm referring to the agent status being displayed on the graphic display next to the call appearance. >I know what you're referring to. We're speaking about the same thing. Set acd-login-logout and acd-agent-available to 1 in your Polycom config files and then once your agent is successfully logged in, you'll see one of the soft buttons change to avail/unavail for the agent that is logged in. -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Ah ok. Sweeeet. :) -----Original Message----- From: BJ Weschke [mailto:bweschke@gmail.com] Sent: Wed 1/25/2006 6:04 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Cc: Subject: Re: [Asterisk-Users] ACD with polycom ip phones On 1/25/06, Douglas Garstang <dgarstang@oneeighty.com> wrote: > I've tried that. Setting acd-login-logout and acd-agent-available to 1 causes the appearance to automatically log in when the phones comes up, and stays up the entire time. I'll have another shot it in a bit tho.... maybe I missed something before. > You need the code on that special branch in conjunction with the config setting in order for it to work. -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: application/ms-tnef Size: 4454 bytes Desc: not available Url : http://lists.digium.com/pipermail/asterisk-users/attachments/20060125/c0ea22bd/attachment.bin