Alejandro Cabrera Obed
2010-Jun-22 18:21 UTC
[asterisk-users] Asterisk distribution for a Call Center
Dear all, I need to build a PBX based on Asterisk for a call center. I have worked with raw Asterisk but it's hard to work for big implementations think. Also I have worked with Trixbox CE for a small bussines and it was prette good, but I have not have many features like ACD. I know there is another version called Trixbox PRO -specially Call Center edition- that's not free but has got more features like ACD and billing. I've heart about AsteriskNow and I know it's free. What distribution/version do you recommend to me in order to implement a call center and taking into account I'm not an expert in programming from Asterisk CLI ??? Thanks a lot Alejandro
Edwin Quijada
2010-Jun-22 19:11 UTC
[asterisk-users] Asterisk distribution for a Call Center
The best option JUST ASTERISK without anything else. Maybe you need hire somebody with expereince with callcenter. *-------------------------------------------------------* *-Edwin Quijada *-Developer DataBase *-JQ Microsistemas *-Soporte PostgreSQL *-www.jqmicrosistemas.com *-809-849-8087 *-------------------------------------------------------*> Date: Tue, 22 Jun 2010 15:21:18 -0300 > From: aco1967 at gmail.com > To: asterisk-users at lists.digium.com > Subject: [asterisk-users] Asterisk distribution for a Call Center > > Dear all, I need to build a PBX based on Asterisk for a call center. I > have worked with raw Asterisk but it's hard to work for big > implementations think. > > Also I have worked with Trixbox CE for a small bussines and it was > prette good, but I have not have many features like ACD. I know there > is another version called Trixbox PRO -specially Call Center edition- > that's not free but has got more features like ACD and billing. > > I've heart about AsteriskNow and I know it's free. > > What distribution/version do you recommend to me in order to implement > a call center and taking into account I'm not an expert in programming > from Asterisk CLI ??? > > Thanks a lot > > Alejandro > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users_________________________________________________________________ -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20100622/3a48ecf8/attachment.htm
Andrew Latham
2010-Jun-22 19:20 UTC
[asterisk-users] Asterisk distribution for a Call Center
debian lenny aptitude install openssh-server aptitude install -y build-essential subversion autoconf linux-headers-`uname -r` / ncurses-dev mc libgmime2-dev libsnmp-dev libiksemel-dev / vim-full libxml2-dev libmysqlclient15-dev tcpdump unzip mysql-client ntp rsync #!/bin/bash cd /usr/src svn co http://svn.digium.com/svn/asterisk/branches/1.6.2 asterisk-1.6.2 svn co http://svn.digium.com/svn/libpri/branches/1.4 libpri-1.4 svn co http://svn.digium.com/svn/asterisk-gui/branches/2.0 gui-2.0 svn co http://svn.digium.com/svn/asterisk-addons/branches/1.6.2 addons-1.6.2 svn co http://svn.digium.com/svn/dahdi/linux/branches/2.3 dahdi-linux-2.3 svn co http://svn.digium.com/svn/dahdi/tools/branches/2.3 dahdi-tools-2.3 cd dahdi-linux-2.3 && make && make install; cd .. cd dahdi-tools-2.3 && ./configure && make && make install && make config; cd .. cd libpri-1.4 && make && make install; cd .. cd asterisk-1.6.2 && ./configure should be a good start... edit http.conf and manager.conf and you have the fantastic GUI! ~ Andrew "lathama" Latham lathama at gmail.com * Learn more about OSS http://en.wikipedia.org/wiki/Open-source_software * Learn more about Linux http://en.wikipedia.org/wiki/Linux * Learn more about Tux http://en.wikipedia.org/wiki/Tux On Tue, Jun 22, 2010 at 2:21 PM, Alejandro Cabrera Obed <aco1967 at gmail.com> wrote:> Dear all, I need to build a PBX based on Asterisk for a call center. I > have worked with raw Asterisk but it's hard to work for big > implementations think. > > Also I have worked with Trixbox CE for a small bussines and it was > prette good, but I have not have many features like ACD. I know there > is another ?version called Trixbox PRO -specially Call Center edition- > that's not free but has got more features like ACD and billing. > > I've heart about AsteriskNow and I know it's free. > > What distribution/version do you recommend to me in order to implement > a call center and taking into account I'm not an expert in programming > from Asterisk CLI ??? > > Thanks a lot > > Alejandro > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > ? ? ? ? ? ? ? http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > ? http://lists.digium.com/mailman/listinfo/asterisk-users >
Lenz Emilitri
2010-Jun-22 20:40 UTC
[asterisk-users] Asterisk distribution for a Call Center
It really depends on how large your CC will be and how much money is at stake. :-) We have a lot of clients who are very satisfied with small call centers based on FreePBX or Trixbox CE. Of course I would not implement a 500-seats call center out of a standard CD. My suggestion is: make sure you have an experienced local consultant handy in case something goes wrong - in real life, it always does. Just my two eurocents, l. 2010/6/22 Alejandro Cabrera Obed <aco1967 at gmail.com>> Dear all, I need to build a PBX based on Asterisk for a call center. I > have worked with raw Asterisk but it's hard to work for big > implementations think. > > Also I have worked with Trixbox CE for a small bussines and it was > prette good, but I have not have many features like ACD. I know there > is another version called Trixbox PRO -specially Call Center edition- > that's not free but has got more features like ACD and billing. > > I've heart about AsteriskNow and I know it's free. > > What distribution/version do you recommend to me in order to implement > a call center and taking into account I'm not an expert in programming > from Asterisk CLI ??? > > Thanks a lot > > Alejandro > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >-- Loway - home of QueueMetrics - http://queuemetrics.com -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20100622/dfc48129/attachment.htm
adriano ghezzi
2010-Jun-22 21:33 UTC
[asterisk-users] Asterisk distribution for a Call Center
I suggest asterisk +free pbx +astercc ideal till 15 seats. you have queue agents and acd hth Adriano. 2010/6/22 Alejandro Cabrera Obed <aco1967 at gmail.com>:> Dear all, I need to build a PBX based on Asterisk for a call center. I > have worked with raw Asterisk but it's hard to work for big > implementations think. > > Also I have worked with Trixbox CE for a small bussines and it was > prette good, but I have not have many features like ACD. I know there > is another ?version called Trixbox PRO -specially Call Center edition- > that's not free but has got more features like ACD and billing. > > I've heart about AsteriskNow and I know it's free. > > What distribution/version do you recommend to me in order to implement > a call center and taking into account I'm not an expert in programming > from Asterisk CLI ??? > > Thanks a lot > > Alejandro > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > ? ? ? ? ? ? ? http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > ? http://lists.digium.com/mailman/listinfo/asterisk-users >
Tarek Sawah
2010-Jun-22 22:06 UTC
[asterisk-users] Asterisk distribution for a Call Center
i have been struggling with call center Customers for a couple of years now.. i have a call center with 40 agents using elastix.. and quality is related to the source of calls inbound or outbound... the problem with call centers they need Visual .. like Flash Operator panel and CDRs.. if you can go with simply raw asterisk .. without any additions.. will be the best for you .. write your own dial plans.Flash operator Panel is not a flawless work.. and adds more burden on the resources.. esp when it's open by 7-8 persons at once.. regarding the ACD ..it's all about PHP and Database .. you can build your own reports and so. or you can use a2billing to do the billing and ACD.. Elastix has a good billing (without a2billing) .. but i prefer a clean installation of asterisk and work around with database and PHP much better.. Good Luck! -- Tarek Sawah Integrated Digital Systems CCNA, MCSE, RHCE, VoIP USA: +1 (386) 492-9993> Date: Tue, 22 Jun 2010 15:21:18 -0300 > From: aco1967 at gmail.com > To: asterisk-users at lists.digium.com > Subject: [asterisk-users] Asterisk distribution for a Call Center > > Dear all, I need to build a PBX based on Asterisk for a call center. I > have worked with raw Asterisk but it's hard to work for big > implementations think. > > Also I have worked with Trixbox CE for a small bussines and it was > prette good, but I have not have many features like ACD. I know there > is another version called Trixbox PRO -specially Call Center edition- > that's not free but has got more features like ACD and billing. > > I've heart about AsteriskNow and I know it's free. > > What distribution/version do you recommend to me in order to implement > a call center and taking into account I'm not an expert in programming > from Asterisk CLI ??? > > Thanks a lot > > Alejandro > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users_________________________________________________________________ Hotmail has tools for the New Busy. Search, chat and e-mail from your inbox. http://www.windowslive.com/campaign/thenewbusy?ocid=PID28326::T:WLMTAGL:ON:WL:en-US:WM_HMP:042010_1 -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20100622/e6bb11b1/attachment.htm
Carlo Taguinod
2010-Jun-23 08:38 UTC
[asterisk-users] Asterisk distribution for a Call Center
VicidialNOW (http://vicidialnow.org/) On Wed, Jun 23, 2010 at 2:21 AM, Alejandro Cabrera Obed <aco1967 at gmail.com>wrote:> Dear all, I need to build a PBX based on Asterisk for a call center. I > have worked with raw Asterisk but it's hard to work for big > implementations think. > > Also I have worked with Trixbox CE for a small bussines and it was > prette good, but I have not have many features like ACD. I know there > is another version called Trixbox PRO -specially Call Center edition- > that's not free but has got more features like ACD and billing. > > I've heart about AsteriskNow and I know it's free. > > What distribution/version do you recommend to me in order to implement > a call center and taking into account I'm not an expert in programming > from Asterisk CLI ??? > > Thanks a lot > > Alejandro > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >-------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20100623/5f43b35d/attachment.htm