Scott Stingel
2007-Jul-01 22:39 UTC
[asterisk-users] Rockwell ACD - "Take back and transfer"
Hi all- I have a customer with a Rockwell Spectrum ACD. They wish to connect to an asterisk system using euro-ISDN circuits, and asked me if asterisk supports a feature that they call "Take back and Transfer". This feature allows an IVR (asterisk in this case) to handle a call and then blind-transfer it back through the ACD to another extension- freeing up the asterisk channel. It's seems similar to the 2B Channel Transfer (2BCT) that is discussed from time-to-time on here, and in the Dev forum. I read that one of the libpri developers has recently added Q-Sig Path Replacement, which is described as a Q-Sig version of 2BCT. Anyone have an idea whether this will work with the Rockwell ACD? Thanks in advance, Scott Stingel www.evtmedia.com