asterisk users - May 2005 - ACD Methods

Can anyone point me in the right direction of info regarding ACD methods
available in Asterisk.

As far as I can see there are time based ring strategies available but I
cannot find any info regarding skills based routing or queue priorities.

Also do the current time based ring strategies work globally.  What I mean
by this is if an agent is a member of more than one queue then would the ACD
algorithm take this into account before deciding to allocate another call ?

Any help would be much appreciated.

Regards
Ed

On Thu, 19 May 2005, Marshall, Ed wrote:
> Can anyone point me in the right direction of info regarding ACD methods
> available in Asterisk.
> 
> As far as I can see there are time based ring strategies available but I
> cannot find any info regarding skills based routing or queue priorities.
I don't think there is skill based routing in the standard acd queue
mechanism. We have implemented a matching framework as an addon to the 
alternative queue implementation "icd". We use it for a kind of skill 
based routing. 

A rework of the existing "acd" system seens to be in the works. At the
moment the framework in app_acd makes it very hard to implement 
alternative strategies or a lot of other things one would want to add.

Peter