Todd Lieberman
2000-Oct-24 22:48 UTC
[Asterisk-Users] ACD and/or CTI components for Asterisk
You bet, check the archives for the management interface and look at /var/spool/asterisk/outgoing in the source there is sample.call I have built some cgi stuff, contact me off list and I'll see what I can share with you. TL -- Todd Lieberman http://tlsolutions.net mailto:todd@tlsolutions.net p. 215.495.0030 f. 215.495.0031 Jim O'Brien wrote:> Is there is an open source ACD component for Asterisk? > > Likewise, is there an open source CTI component that will work with > Asterisk? > > Regards, > Jim O'Brien
Is there is an open source ACD component for Asterisk? Likewise, is there an open source CTI component that will work with Asterisk? Regards, Jim O'Brien -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20040504/e6ee98da/attachment.htm
Steve Underwood
2004-May-05 06:01 UTC
[Asterisk-Users] ACD and/or CTI components for Asterisk
Jim O'Brien wrote:> Is there is an open source ACD component for Asterisk? > > Likewise, is there an open source CTI component that will work with > Asterisk? >Huh? I thought Asterisk *was* a CTI component. :-\ Regards, Steve
Dean Collins
2004-May-05 06:11 UTC
[Asterisk-Users] ACD and/or CTI components for Asterisk
Jim, what is it you are trying to achieve? Cheers, Dean -----Original Message----- From: asterisk-users-admin@lists.digium.com [mailto:asterisk-users-admin@lists.digium.com] On Behalf Of Steve Underwood Sent: Wednesday, 5 May 2004 11:01 PM To: asterisk-users@lists.digium.com Subject: Re: [Asterisk-Users] ACD and/or CTI components for Asterisk Jim O'Brien wrote:> Is there is an open source ACD component for Asterisk? > > Likewise, is there an open source CTI component that will work with > Asterisk? >Huh? I thought Asterisk *was* a CTI component. :-\ Regards, Steve _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Jim O'Brien
2004-May-05 08:11 UTC
[Asterisk-Users] Re: ACD and/or CTI components for Asterisk
Given a traditional "call center" environment where one would have a telephony switch (say Nortel, Lucent, etc), a CRM system (Siebel, Peoplesoft, RYO), and a CTI system(e.g., Genesys) to handle ACD (e.g., skills based routing) and an interface to the CRM system that passes on telephony events (call arrived, hangup, etc) and reacts to programatic third party call control requests (conference, transfer, etc.). Can Asterisk be used as the telephony switch and are there open source components for the ACD and call handling functions provided either by the CTI system and/or one of the "big and expensive" switches or does Asterisk provide all of those functions and, if so, how? Jim O'Brien
Dean Collins
2004-May-05 14:48 UTC
[Asterisk-Users] Re: ACD and/or CTI components for Asterisk
Jim, do you really need skills based routing? Surely wouldn't regular ACD be sufficient for your requirements? If so it's built into asterisk. I've only ever seen a few clients truly implement skills based routing to it's fullest capability and each time I have directed them to www.whitepajams.com as an ASP solution to their problems. If you need more info feel free to email me off list as I sell WPJ. Cheers, Dean -----Original Message----- From: asterisk-users-admin@lists.digium.com [mailto:asterisk-users-admin@lists.digium.com] On Behalf Of Jim O'Brien Sent: Thursday, 6 May 2004 1:12 AM To: asterisk-users@lists.digium.com Subject: [Asterisk-Users] Re: ACD and/or CTI components for Asterisk Given a traditional "call center" environment where one would have a telephony switch (say Nortel, Lucent, etc), a CRM system (Siebel, Peoplesoft, RYO), and a CTI system(e.g., Genesys) to handle ACD (e.g., skills based routing) and an interface to the CRM system that passes on telephony events (call arrived, hangup, etc) and reacts to programatic third party call control requests (conference, transfer, etc.). Can Asterisk be used as the telephony switch and are there open source components for the ACD and call handling functions provided either by the CTI system and/or one of the "big and expensive" switches or does Asterisk provide all of those functions and, if so, how? Jim O'Brien _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users