Nut upsuser - Mar 2020 - thoughts on tripp lite Smart Online UPSs?

We're looking at replacing some old APC SmartUPS 5000s with something 
that has USB so NUT can more easily talk with it (and yes, I've tried 
USB-RS232 adapters and every one I tried started kicking out errors 
within a few hours).

One of the bids we have is for a "Tripp Lite UPS Smart Online 5000VA 
4500W Rackmount 5kVA 200V/240V" as the potential replacement unit. I 
have no experience with Tripp Lite UPSs and the reviews I've found 
online are scant and fairly mixed so I thought I'd ask here...

Does anyone on this list have experience with these UPSs? Any thoughts? 
Would you buy it again? Does it work well with NUT?

thanks,
nomad

F.T.R. the full description is "Tripp Lite UPS Smart Online 5000VA 4500W 
Rackmount 5kVA 200V/240V USB DB9 4URM ENERGY STAR V2.0 - UPS - AC 
200/208/220/230/240 V - 4.5 kW - 5000 VA - RS-232, USB - output 
connectors: 4 - 4U - attractive black"

I'm sure the "attractive black" part is critical.

I'm obviously biased but I like Tripp Lite stuff.

I try to pitch in and help with Network UPS Tools issues related to Tripp Lite
when I can too (albeit the developers and users on this list are usually more
helpful than me).


Just to confirm, it sounds like you are looking at the SU5000RT4UHV, correct?

https://www.tripplite.com/smartonline-208-240v-5kva-4.5kw-double-conversion-ups-4u-rack-tower-extended-run-snmpwebcard-option-usb-db9-serial~SU5000RT4UHV


Thank you,

David Zomaya

Business/Quality Analyst- Software

Tripp Lite


<http://www.tripplite.com/>




________________________________
From: Nut-upsuser <nut-upsuser-bounces+david_zomaya=tripplite.com at
alioth-lists.debian.net> on behalf of Lee Damon <nomad at
ee.washington.edu>
Sent: Wednesday, March 25, 2020 5:09 PM
To: nut-upsuser Mailing List
Subject: [EXTERNAL] [Nut-upsuser] thoughts on tripp lite Smart Online UPSs?

This is an EXTERNAL email.  Please take a moment and think before clicking any
links or opening any attachments from this email.  If suspicious, please forward
to ishelpdesk at tripplite.com for review.

______________________________________________________________________
We're looking at replacing some old APC SmartUPS 5000s with something
that has USB so NUT can more easily talk with it (and yes, I've tried
USB-RS232 adapters and every one I tried started kicking out errors
within a few hours).

One of the bids we have is for a "Tripp Lite UPS Smart Online 5000VA
4500W Rackmount 5kVA 200V/240V" as the potential replacement unit. I
have no experience with Tripp Lite UPSs and the reviews I've found
online are scant and fairly mixed so I thought I'd ask here...

Does anyone on this list have experience with these UPSs? Any thoughts?
Would you buy it again? Does it work well with NUT?

thanks,
nomad

F.T.R. the full description is "Tripp Lite UPS Smart Online 5000VA 4500W
Rackmount 5kVA 200V/240V USB DB9 4URM ENERGY STAR V2.0 - UPS - AC
200/208/220/230/240 V - 4.5 kW - 5000 VA - RS-232, USB - output
connectors: 4 - 4U - attractive black"

I'm sure the "attractive black" part is critical.

_______________________________________________
Nut-upsuser mailing list
Nut-upsuser at alioth-lists.debian.net
https://urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_cgi-2Dbin_mailman_listinfo_nut-2Dupsuser&d=DwIGaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=SDCi6_pbc8g_Ize1xqvtopCmRrS2GtCQXCUaSVclpEM&s=VUPnAvS8lVfYVlqvje14TKCWM-oFSqawOvo1i5tlEYo&e________________________________
This message is for the addressee's use only. It may contain confidential
information. If you receive this message in error, please delete it and notify
the sender. Tripp Lite disclaims all warranties and liabilities, and assumes no
responsibility for viruses which may infect an email sent to you from Tripp Lite
and which damage your electronic systems or information. It is your
responsibility to maintain virus detection systems to prevent damage to your
electronic systems and information.
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Re: "Does it work well with NUT?"
Assuming it is the SU5000RT4UHV, the similar units I've tried seemed to work
fine. For reference, the SU5000RT4UHV should be a 4004 USB protocol.



________________________________
From: David Zomaya
Sent: Wednesday, March 25, 2020 5:21 PM
To: Lee Damon; nut-upsuser Mailing List
Subject: Re: [EXTERNAL] [Nut-upsuser] thoughts on tripp lite Smart Online UPSs?


I'm obviously biased but I like Tripp Lite stuff.

I try to pitch in and help with Network UPS Tools issues related to Tripp Lite
when I can too (albeit the developers and users on this list are usually more
helpful than me).


Just to confirm, it sounds like you are looking at the SU5000RT4UHV, correct?

https://www.tripplite.com/smartonline-208-240v-5kva-4.5kw-double-conversion-ups-4u-rack-tower-extended-run-snmpwebcard-option-usb-db9-serial~SU5000RT4UHV


Thank you,

David Zomaya

Business/Quality Analyst- Software

Tripp Lite


<http://www.tripplite.com/>




________________________________
From: Nut-upsuser <nut-upsuser-bounces+david_zomaya=tripplite.com at
alioth-lists.debian.net> on behalf of Lee Damon <nomad at
ee.washington.edu>
Sent: Wednesday, March 25, 2020 5:09 PM
To: nut-upsuser Mailing List
Subject: [EXTERNAL] [Nut-upsuser] thoughts on tripp lite Smart Online UPSs?

This is an EXTERNAL email.  Please take a moment and think before clicking any
links or opening any attachments from this email.  If suspicious, please forward
to ishelpdesk at tripplite.com for review.

______________________________________________________________________
We're looking at replacing some old APC SmartUPS 5000s with something
that has USB so NUT can more easily talk with it (and yes, I've tried
USB-RS232 adapters and every one I tried started kicking out errors
within a few hours).

One of the bids we have is for a "Tripp Lite UPS Smart Online 5000VA
4500W Rackmount 5kVA 200V/240V" as the potential replacement unit. I
have no experience with Tripp Lite UPSs and the reviews I've found
online are scant and fairly mixed so I thought I'd ask here...

Does anyone on this list have experience with these UPSs? Any thoughts?
Would you buy it again? Does it work well with NUT?

thanks,
nomad

F.T.R. the full description is "Tripp Lite UPS Smart Online 5000VA 4500W
Rackmount 5kVA 200V/240V USB DB9 4URM ENERGY STAR V2.0 - UPS - AC
200/208/220/230/240 V - 4.5 kW - 5000 VA - RS-232, USB - output
connectors: 4 - 4U - attractive black"

I'm sure the "attractive black" part is critical.

_______________________________________________
Nut-upsuser mailing list
Nut-upsuser at alioth-lists.debian.net
https://urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_cgi-2Dbin_mailman_listinfo_nut-2Dupsuser&d=DwIGaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=SDCi6_pbc8g_Ize1xqvtopCmRrS2GtCQXCUaSVclpEM&s=VUPnAvS8lVfYVlqvje14TKCWM-oFSqawOvo1i5tlEYo&e________________________________
This message is for the addressee's use only. It may contain confidential
information. If you receive this message in error, please delete it and notify
the sender. Tripp Lite disclaims all warranties and liabilities, and assumes no
responsibility for viruses which may infect an email sent to you from Tripp Lite
and which damage your electronic systems or information. It is your
responsibility to maintain virus detection systems to prevent damage to your
electronic systems and information.
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On Wednesday 25 March 2020 18:09:21 Lee Damon wrote:
> We're looking at replacing some old APC SmartUPS 5000s with something
> that has USB so NUT can more easily talk with it (and yes, I've tried
> USB-RS232 adapters and every one I tried started kicking out errors
> within a few hours).
>
> One of the bids we have is for a "Tripp Lite UPS Smart Online 5000VA
> 4500W Rackmount 5kVA 200V/240V" as the potential replacement unit. I
> have no experience with Tripp Lite UPSs and the reviews I've found
> online are scant and fairly mixed so I thought I'd ask here...
>
> Does anyone on this list have experience with these UPSs? Any
> thoughts? Would you buy it again? Does it work well with NUT?
>
> thanks,
> nomad
>
> F.T.R. the full description is "Tripp Lite UPS Smart Online 5000VA
> 4500W Rackmount 5kVA 200V/240V USB DB9 4URM ENERGY STAR V2.0 - UPS -
> AC 200/208/220/230/240 V - 4.5 kW - 5000 VA - RS-232, USB - output
> connectors: 4 - 4U - attractive black"
>
> I'm sure the "attractive black" part is critical.
Very critical, without it you might be able to read the legends on the 
output connectors and actually be able to plug it in correctly, without 
getting out a very bright light and we absolutely can't have that can 
we?

I'll go quietly, officer.
>
> _______________________________________________
> Nut-upsuser mailing list
> Nut-upsuser at alioth-lists.debian.net
> https://alioth-lists.debian.net/cgi-bin/mailman/listinfo/nut-upsuser

Cheers, Gene Heskett
-- 
"There are four boxes to be used in defense of liberty:
 soap, ballot, jury, and ammo. Please use in that order."
-Ed Howdershelt (Author)
If we desire respect for the law, we must first make the law respectable.
 - Louis D. Brandeis
Genes Web page <http://geneslinuxbox.net:6309/gene>

On Mar 25, 2020, at 6:09 PM, Lee Damon <nomad at ee.washington.edu>
wrote:
> 
> I have no experience with Tripp Lite UPSs and the reviews I've found
online are scant and fairly mixed so I thought I'd ask here...
It's always hard to get a good read on whether a particular UPS brand is
problematic, or if there is more noise on the lists because people are trying to
make something work. And then there's the subtle differences under the hood.

If I can generalize a bit, I'd say the USB Tripp Lite UPSes we've seen
over the past 15 years fall into one of three categories:

* "HID" but not PDC HID (Power Device Class): solid hardware,
proprietary protocol (basically the proprietary Tripp Lite serial protocol
converted to USB HID reports); some models don't provide all the stats
people want.

* PDC HID, but problems at the USB physical layer and/or the OS HCI layer.
SMART1500LCDT falls into this category. I think this whole series
("protocol 3016") is problematic, but these USB symptoms seem to be
confined to this series.

* Other members of the PDC HID product lines, which just seem to quietly work
(and which have been tested against NUT in Tripp Lite's labs, as David
alluded to earlier).

Either Eric or David from Tripp Lite mentioned that they are not selling the
models with proprietary protocols anymore. We won't know if there is another
problematic piece of hardware like protocol 3016 until people try it (and it
sometimes depends on the hardware on the host side - for 3016, pre-USB3
controllers had better luck than USB3 controllers, even on non-superspeed
ports).

David mentioned your model is likely protocol 4004. Here are other compatibility
reports with that protocol ID:

* https://networkupstools.org/ddl/Tripp_Lite/SU1000RTXL2UA.html
* https://networkupstools.org/ddl/Tripp_Lite/SU1500RTXL2UA.html
* https://networkupstools.org/ddl/Tripp_Lite/SU1500RTXLCD2U.html
* https://networkupstools.org/ddl/Tripp_Lite/SU1000XLA.html
* https://networkupstools.org/ddl/Tripp_Lite/SU2200XLA.html

Seems like a good choice to me, based on the available information. Of those,
the 1500s seem to have the most recent information (NUT 2.6.3).

(Past performance is not a guarantee of future returns, IANAL, I don't speak
for my employer, I don't work for an UPS manufacturer or reseller, I
don't own any Tripp Lite stock, something about staying at a Holiday Inn,
etc.)

-- 
- Charles Lepple
https://ghz.cc/charles/

Thanks for the very useful information!

nomad

On 3/26/20 5:59 AM, Charles Lepple wrote:
> On Mar 25, 2020, at 6:09 PM, Lee Damon <nomad at ee.washington.edu>
wrote:
>>
>> I have no experience with Tripp Lite UPSs and the reviews I've
found online are scant and fairly mixed so I thought I'd ask here...
> 
> It's always hard to get a good read on whether a particular UPS brand
is problematic, or if there is more noise on the lists because people are trying
to make something work. And then there's the subtle differences under the
hood.
> 
> If I can generalize a bit, I'd say the USB Tripp Lite UPSes we've
seen over the past 15 years fall into one of three categories:
> 
> * "HID" but not PDC HID (Power Device Class): solid hardware,
proprietary protocol (basically the proprietary Tripp Lite serial protocol
converted to USB HID reports); some models don't provide all the stats
people want.
> 
> * PDC HID, but problems at the USB physical layer and/or the OS HCI layer.
SMART1500LCDT falls into this category. I think this whole series
("protocol 3016") is problematic, but these USB symptoms seem to be
confined to this series.
> 
> * Other members of the PDC HID product lines, which just seem to quietly
work (and which have been tested against NUT in Tripp Lite's labs, as David
alluded to earlier).
> 
> Either Eric or David from Tripp Lite mentioned that they are not selling
the models with proprietary protocols anymore. We won't know if there is
another problematic piece of hardware like protocol 3016 until people try it
(and it sometimes depends on the hardware on the host side - for 3016, pre-USB3
controllers had better luck than USB3 controllers, even on non-superspeed
ports).
> 
> David mentioned your model is likely protocol 4004. Here are other
compatibility reports with that protocol ID:
> 
> * https://networkupstools.org/ddl/Tripp_Lite/SU1000RTXL2UA.html
> * https://networkupstools.org/ddl/Tripp_Lite/SU1500RTXL2UA.html
> * https://networkupstools.org/ddl/Tripp_Lite/SU1500RTXLCD2U.html
> * https://networkupstools.org/ddl/Tripp_Lite/SU1000XLA.html
> * https://networkupstools.org/ddl/Tripp_Lite/SU2200XLA.html
> 
> Seems like a good choice to me, based on the available information. Of
those, the 1500s seem to have the most recent information (NUT 2.6.3).
> 
> (Past performance is not a guarantee of future returns, IANAL, I don't
speak for my employer, I don't work for an UPS manufacturer or reseller, I
don't own any Tripp Lite stock, something about staying at a Holiday Inn,
etc.)
>