search for: myqueu

...Queue(queuename[,options[,URL[,announceoverride[,timeout[,AGI[,macro[,gosub[,rule]]]]]]]]) well.. i'm trying to identify who has taken the call on a queue, and, when agent conected, launch a macro with some args based on who takes the call i do: exten => s,1,answer() exten => s,1,Queue(myQueue,,,,,,myMacro) but, there is no arguments there, right? what about use exten => s,1,answer() exten => s,1,Queue(myQueue,,,,,,myMacro,arg1) (remember that macro works like exten => s,n,Macro(myMacro,myArg1,myArg2), that means, concatenate args after macro name, separate with comas. bu...

Hi List, Just one more question that may sounds stupid to some people but I can't find the solution for now, I have the following dialplan: exten => queue,n,Queue(myqueue) exten => queue,n,NoOp(ENDQUEUE) I don't understand why the NoOp is never triggered, the incoming call is always hangup when the agent hangup... Is this a behaviour we can't get rid off without patching app_queue ? Does someone has a solution for this or do I misunderstood something...

Hello, I am running Asterisk 11 on CentOS 6.x. I have configured several queues as follows in extensions.conf: exten => s,1,Queue(myqueue,rtnC,18) same => n,Background(user_unavail) same => n,WaitExten(10) exten => 1,1,Voicemail(1111 at my-vm,s) This rings the phones in the queue for 18 seconds. If no queue members answer, the caller is then prompted to press 1 and leave a voicemail. This works well when at least 1 member...

...ages expects to be able to rsh from one master node to other slave nodes in the same batch queue. I think I''ve made some good class definitions up to this last point, where code duplication rears its head. Example of the problem: class ch405-host inherits dual-boot-cluster-host { $myqueue = ''ch405'' file { "/etc/hosts.equiv": source => "puppet://$pserver/files/apps/rsh-server/hosts.equiv.$myqueue", owner => root, group => root, mode => 644, require => Package[rsh-server],...

Hi, I have Asterisk 1.4.18 and I have been running call center queues on it. Today it suddenly stopped adding inbound calls to queues. I am facing with following error: app_queue.c:3939 queue_exec: unable to join queue "myqueue" In extension file: Queue(myqueue|t|||120) And my agents are joining in following manner: Exten => 1001,1,AgentLogin(SIP/1001) Exten => 1000,1,Agen...

Hi all, I have configured asterisk and a2billing.for inbound i have also configured did and its forwarded to sip extensions. But i want to enable queues with inbound numbers(DID).But i could not find a way to do this in a2billing. I want enable that if some did comes to asterisk/a2billing it should be forwarded to queues not sip extensions and their i want to enable hunting so if one

Hello list, when I sent an incoming call first to a queue and after the timeout to a dial-command, while the correspondent's phone rings there is no ringtone for the caller... So it goes like this : 1. dial(SIP/account1,20) 2. queue(myqueue,,,,20) 3. dial(SIP/account2) In step 1 there is a ringtone for the caller. In step 2 there is musiconhold (class default) for the caller. In step 3 there is silence for as lang as the phone rings... Is there an explanation why there is no "ringing"-tone for the caller ?? Could I res...

...t; <asterisk-users at lists.digium.com> > Sent: Tuesday, July 28, 2015 12:12:05 PM > Subject: Re: [asterisk-users] Queues don't follow dialplan if no members are registered > > In your queues.conf do you have a leavewhenempty and joinempty set? > > in queues.conf > [myqueue] > leavewhenempty = strict > joinempty = strict > strategy = ringall > ringinuse = no > > John, Thanks for the fast reply! I had "joinempty=yes" in queues.conf, which explains why I was seeing this behavior. It looks like the "strict" setting is partially-...

Hello list, I am trying to set a custom SIP header on all calls that are made by the app queue because I want to track a certain state at the SIP level. If I use the following code: exten => s,n,SIPAddHeader(X-Unique-ID: ${UNIQUEID}) exten => s,n,Queue(myQueue) this works fine for the FIRST call made from the queue to an agent; but if that call does not go through, it's not repeated on subsequent calls. I know I could use Local channels as members of the queue, but I was wondering if ther was something more general and that worked whatever your ch...

Hi I am facing an issue where asterisk cannot see the queues that exist in my database through realtime. I am using res_odbc and a local mysql database. If I run: realtime load queues name myqueue I get "No rows found matching search criteria.", however if I do the same for a peer: realtime load sippeers name Then I get a result. Since my queues table is in the same database as my sippeers table, I was expecting consistent result between the two. I am a bit stuck here on where...

...ave set penalties in queue.conf. I have monitered my queue and witnessed that my agent1 status shows Not In Use and Agent 2 also same status is this the reason behind this. I have copied my queue show results below.please help . how do I change this stauts problem callcenter*CLI> queue show myqueue has 0 calls (max unlimited) in 'ringall' strategy (14s holdtime), W:0, C:2, A:0, SL:0.0% within 0s Members: SIP/1001 with penalty 1 (Not in use) has taken 2 calls (last was 2233 secs ago) SIP/1000 with penalty 2 (Not in use) has taken no calls yet No Callers...

I've got another issue I can't quite figure out and a search of the archives and Google turn up nothing... Say a call comes in (these are all via SIP) and is sent into a Queue(myqueue,t,,,300). Note the "t" to allow whomever receives the call to transfer it. The call is enqueued, and the logged in agents ring as expected. An agent answers the call, and begins chatting. He says, "oh, you need to speak to Bob, let me transfer you." He hits 'transfer,&...

<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"> <html> <head> <meta content="text/html;charset=ISO-8859-1" http-equiv="Content-Type"> <title></title> </head> <body bgcolor="#ffffff" text="#000000"> Hi all! <br> <br> I have 2 queues and 6 agents. <br> I don't

...call if using ACD When i using ACD with agent and queue setting, i cannot monitor call and transfer call. this's my setting - i have 2 IAX phone (phone number as 201, 202), agent.conf agent => 1001,4321,member 1 agent => 1002,4321,member 2 agent => 1003,4321,Tin then, queues.conf [MyQueue] music=default strategy=ringall timeout=30 retry=5 wrapuptime=0 maxlen = 0 context=from-internal announce-frequency = 10 announce-holdtime = yes member => Agent/1001 member => Agent/1002 member => Agent/1003 in extension_addtional.conf exten=> 2020,1,Answer exten=> 2020,2,Ringing...

...nes host=dynamic [consult] type=friend context=phones host=dynamic extensions.conf [fromvoipfone] exten=> 1234,1,Dial(SIP/consult,3) exten=> 1234,n,Answer exten=> 1234,n,Ringing exten=> 1234,n,Wait(2) exten=> 1234,n,Background(/var/lib/asterisk/sounds/mhqw) exten=> 1234,n,Queue(myqueue|r) exten=> 1234,n,Hangup [phones] exten=> 1001,1,Dial(SIP/s450) exten=> 1002,1,Dial(SIP/xlite) exten=> 1003,1,Dial(SIP/consult) exten=> _0.,1,Dial(SIP/${EXTEN:0}@voipfone,20,r) exten=> _ZXXXXX,1,Dial(SIP/01295${EXTEN:0}@voipfone,20,r) exten=> _ZXXXX,1,Dial(SIP/01295${EXTEN:0}...

I found this property in queue.conf ; Calls may be recorded using Asterisk's monitor resource ; This can be enabled from within the Queue application, starting recording ; when the call is actually picked up; thus, only successful calls are ; recorded, and you are not recording while people are listening to MOH. ; To enable monitoring, simply specify "monitor-format"; it will be

...> On 12/4/18 7:50 AM, Dominic wrote: > > Hi I am facing an issue where asterisk cannot see the queues that exist > > in my database through realtime. I am using res_odbc and a local mysql > > database. > > > > If I run: > > > > realtime load queues name myqueue > > > > I get "No rows found matching search criteria.", however if I do the > > same for a peer: > > > > realtime load sippeers name > > > > Then I get a result. Since my queues table is in the same database as my > > sippeers table, I was...

Hi, I have a scenario that I am failing to implement using the Queue app, but which I had thought would be commonplace... 1) (this bit works fine) I want a queue caller to have access to the basic set of agents initially, with an overflow to additional agents if they are busy - This is done using penalty: queues.conf: member => SIP/dev1,0,Agent1 member => SIP/dev2,0,Agent2 member =>

Hi everyone: I've searching for a while and haven't found what i need. The thing is that i have a tdm422p with the two fxo ports connected to the pstn. I want my sip users to be able to call other numbers(any number) in the pstn through my zap fxo channels. I have a big number of sip users so as you can imagine there will be congestion when some of them(more than two!!) want to call

...o the Queue with dialing 91 on there phone. And as soon as there are customers the Queue calls the agents back. I would like that the queue calls the agents also if it's phone is call-forwarded. With agents (sip clients) are added with the following extensions: exten => 91,1,AddQueueMember(myqueue) exten => 91,2,Playback(agent-loginok) exten => 91,3,Hangup However if I use the following script to enable call-forwarding: exten => _*21*X.#,1,DBput(CFIM/${CALLERIDNUM}=${EXTEN:4}) exten => _*21*X.#,2,Answer exten => _*21*X.#,3,Playback(call-fwd-unconditional,skip) exten => _...