equis software
2012-May-31 15:48 UTC
[asterisk-users] Queue callers with Callback option without lose their place
Is there any option in Asterisk distribution of this? Thanks. -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20120531/8fac6a22/attachment.htm>
Miguel Molina
2012-May-31 16:01 UTC
[asterisk-users] Queue callers with Callback option without lose their place
Known as Virtual Hold, you'll have to program inside asterisk to achieve that. El 31/05/12 10:48, equis software escribi?:> Is there any option in Asterisk distribution of this? > > Thanks. > > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users----------------------------------------------------------------------------------- Este mensaje y sus anexos son para uso exclusivo de sus destinatarios y puede contener informacion confidencial y/o privada protegida legalmente. Si usted no es el destinatario, se le notifica que cualquier distribucion o reproduccion de este mensaje, o de cualquiera de sus anexos, esta estrictamente prohibida. Si usted ha recibido este mensaje por error, por favor notifiquenos inmediatamente y elimine su texto original, incluidos los anexos y destruya cualquier reproduccion del mismo. Las opiniones expresadas en este mensaje son responsabilidad exclusiva de quien las emite y no necesariamente reflejan la posicion de Millenium Phone Center S.A, ni comprometen la responsabilidad institucional por el uso que el destinatario haga de las mismas. ----------------------------------------------------------------------------------- -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20120531/e6fa8db6/attachment-0001.htm>
Satish Barot
2012-Jun-01 10:45 UTC
[asterisk-users] Queue callers with Callback option without lose their place
I believe you want your caller to request for a callback while he/she waits in a queue and when your agents are free, you want to call him back and place in a same position in a Queue where he/she has left the Queue. There exists an ugly(!) way of doing this. (1)Set parameter 'context' in queues.conf to some real context available in your dialplan (2)Set 'setqueueentryvar' and 'setqueuevar' to yes in queues.conf (3)Set paramet 'periodic-announce' to a custom audio file name announcing to caller somethink like ..'To get a callback press any key any'.(This sends the caller into context set by 'context' parameter when s/he presses any key while waiting in a queue) (4)A variable 'QUEUEPOSITION' would give you a last position of caller in a queue. (You can get this variable in a context set by 'context' parameter. Store the value somewhere in Database) (5)When you think your Agents are free, Generate a callfile OR use AMI to call the caller who has requested a callback. (6)Once call is answered, send him to Queue application with 'position' parameter set to the value of 'QUEUEPOSITION' of caller from database. --Satish Barot On Thu, May 31, 2012 at 9:18 PM, equis software <equissoftware at gmail.com>wrote:> Is there any option in Asterisk distribution of this? > > Thanks. > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >-------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20120601/53155bf0/attachment.htm>