asterisk users - May 2012 - Queue callers with Callback option without lose their place

Is there any option in Asterisk distribution of this?

Thanks.
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Known as Virtual Hold, you'll have to program inside asterisk to achieve 
that.

El 31/05/12 10:48, equis software escribi?:
> Is there any option in Asterisk distribution of this?
>
> Thanks.
>
>
> --
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I believe you want your caller to request for a callback while he/she waits
in a queue and when your agents are free, you want to call him back and
place in a same position in a Queue where he/she has left the Queue.

There exists an ugly(!) way of doing this.

(1)Set parameter 'context' in queues.conf to some real context available
in
your dialplan
(2)Set 'setqueueentryvar' and 'setqueuevar' to yes in
queues.conf
(3)Set paramet 'periodic-announce' to a custom audio file name
announcing
to caller somethink like ..'To get a callback press any key any'.(This
sends the caller into context set by 'context' parameter when s/he
presses
any key while waiting in a queue)
(4)A variable 'QUEUEPOSITION' would give you a last position of caller
in a
queue. (You can get this variable in a context set by 'context'
parameter.
Store the value somewhere in Database)
(5)When you think your Agents are free, Generate a callfile OR use AMI to
call the caller who has requested a callback.
(6)Once call is answered, send him to Queue application with 'position'
parameter set to the value of 'QUEUEPOSITION' of caller from database.

--Satish Barot

On Thu, May 31, 2012 at 9:18 PM, equis software <equissoftware at
gmail.com>wrote:
> Is there any option in Asterisk distribution of this?
>
> Thanks.
>
> --
> _____________________________________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
> New to Asterisk? Join us for a live introductory webinar every Thurs:
>               http://www.asterisk.org/hello
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-users
>
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