asterisk users - Nov 2010 - Asterisk 1.8 -- queue not recognizing that agent is busy

Hi All,

I've got a realtime queue in place (strategy is "wrandom"), and
have
added a member dynamically via "queue add member ".  My agent shows in
the queue, but when he gets the call is not recognized as "In Use".
Here is the output from "queue show" prior to the call:

*CLI> queue show
QUEUE_3 has 0 calls (max unlimited) in 'wrandom' strategy (0s
holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 0s
   Members:
      Todd1 (SIP/14153436587 at jnctn) (dynamic) (Not in use) has taken
no calls yet
   No Callers

Here is the output when actually connected to the inbound caller:

*CLI> queue show
QUEUE_3 has 0 calls (max unlimited) in 'wrandom' strategy (1s
holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 0s
   Members:
      Todd1 (SIP/14153436587 at jnctn) (dynamic) (Not in use) has taken
no calls yet
   No Callers

If I make a second inbound call while the agent is still connected to
the first, the second call is also routed to the agent.  Queue doesn't
appear know the agent is already busy.

My question:  doesn't the Queue application keep track of the agent's
interface status?



Todd

On Wed, 2010-11-10 at 11:09 -0800, Todd Fulton wrote:
> Hi All,
> 
> I've got a realtime queue in place (strategy is "wrandom"),
and have
> added a member dynamically via "queue add member ".  My agent
shows in
> the queue, but when he gets the call is not recognized as "In
Use".
> Here is the output from "queue show" prior to the call:
> 
> *CLI> queue show
> QUEUE_3 has 0 calls (max unlimited) in 'wrandom' strategy (0s
> holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 0s
>    Members:
>       Todd1 (SIP/14153436587 at jnctn) (dynamic) (Not in use) has taken
> no calls yet
>    No Callers
> 
> Here is the output when actually connected to the inbound caller:
> 
> *CLI> queue show
> QUEUE_3 has 0 calls (max unlimited) in 'wrandom' strategy (1s
> holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 0s
>    Members:
>       Todd1 (SIP/14153436587 at jnctn) (dynamic) (Not in use) has taken
> no calls yet
>    No Callers
> 
> If I make a second inbound call while the agent is still connected to
> the first, the second call is also routed to the agent.  Queue doesn't
> appear know the agent is already busy.
> 
> My question:  doesn't the Queue application keep track of the
agent's
> interface status
	Do you have "callcounter = yes" in your sip.conf?

-- 
Telecomunicaciones Abiertas de M?xico S.A. de C.V.
Carlos Ch?vez Prats
Director de Tecnolog?a
+52-55-91169161 ext 2001
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Hi,


Setting "callcounter = yes" in sip.conf definitely made a difference! 
Now,
the agent state goes to Ringing.  However, after the call is ended, the
state does not change out of Ringing, and new calls do not get routed to the
agent any longer.  Below is after the 1st call has ended, and while a new
call is in the queue waiting:


QUEUE_3 has 1 calls (max unlimited) in 'wrandom' strategy (2s holdtime,
2s
talktime), W:0, C:1, A:0, SL:0.0% within 0s
   Members:
      TODD (SIP/14155331976 at jnctn) (dynamic) (Ringing) has taken 1 calls
(last was 38 secs ago)
   Callers:
      1. SIP/vitel-inbound-00000002 (wait: 0:16, prio: 0)


I tried the state_interface setting, no go.


Any ideas?



Todd

 -------- Original Message --------
Subject: Re: [asterisk-users] Asterisk 1.8 -- queue not recognizing
that agent is busy
From: Carlos Chavez <cursor at telecomabmex.com>
Date: Wed, November 10, 2010 11:36 am
To: Asterisk Users Mailing List - Non-Commercial Discussion
<asterisk-users at lists.digium.com>

On Wed, 2010-11-10 at 11:09 -0800, Todd Fulton wrote:
> Hi All,
>
> I've got a realtime queue in place (strategy is "wrandom"),
and have
> added a member dynamically via "queue add member ". My agent
shows in
> the queue, but when he gets the call is not recognized as "In
Use".
> Here is the output from "queue show" prior to the call:
>
> *CLI> queue show
> QUEUE_3 has 0 calls (max unlimited) in 'wrandom' strategy (0s
> holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 0s
> Members:
> Todd1 (SIP/14153436587 at jnctn) (dynamic) (Not in use) has taken
> no calls yet
> No Callers
>
> Here is the output when actually connected to the inbound caller:
>
> *CLI> queue show
> QUEUE_3 has 0 calls (max unlimited) in 'wrandom' strategy (1s
> holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 0s
> Members:
> Todd1 (SIP/14153436587 at jnctn) (dynamic) (Not in use) has taken
> no calls yet
> No Callers
>
> If I make a second inbound call while the agent is still connected to
> the first, the second call is also routed to the agent. Queue doesn't
> appear know the agent is already busy.
>
> My question: doesn't the Queue application keep track of the
agent's
> interface status
Do you have "callcounter = yes" in your sip.conf?

-- 
Telecomunicaciones Abiertas de M?xico S.A. de C.V.
Carlos Ch?vez Prats
Director de Tecnolog?a
+52-55-91169161 ext 2001
------------------------------
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