asterisk users - Oct 2010 - Queue Agent Getting Additional Calls When on the Phone

We have a queue that agents log into through the dial plan.  Extension
Sip/101 logs in as Agent/101

We have 'ringinuse = no' in the queues.conf file.

The issue is that when Ext 101 is on a 'non queue' call (they placed a
call, someone called their DID, etc) they still receive queue calls.

Is there a way to stop this from happening?

-Matt

What version of asterisk are you using and method are you using to login your
agents?  I recently had this issue with a 1.4.33 install where the agents logged
in with agentcallbacklogin. In the end I had to move them away from chan_agent
altogether, using dynamic agents and AddQueueMember, which has a parameter for
designating a device to keep track of the state for that member. Seems to be
working for now.

Thanks,
--Warren Selby

On Oct 14, 2010, at 10:13 PM, Matt Darnell <mattdarnell at gmail.com>
wrote:
> We have a queue that agents log into through the dial plan.  Extension
> Sip/101 logs in as Agent/101
> 
> We have 'ringinuse = no' in the queues.conf file.
> 
> The issue is that when Ext 101 is on a 'non queue' call (they
placed a
> call, someone called their DID, etc) they still receive queue calls.
> 
> Is there a way to stop this from happening?
> 
> -Matt
> 
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