similar to: Queue Agent Getting Additional Calls When on the Phone

When agents are on the phone, and the CLI queue show command shows their status as busy, the queue still tries to send them calls. Running Asterisk 1.6.0.17 and using AddQueueMember to dynamically add agents. ringinuse is set to no for queue. Agents are using Polycom 430s. dialplan: exten => s,n,Queue(orders,itT,,,80) queue definition in queues.conf: [orders] maxlen=20 queue-thankyou=

Hello, I think Device State for Agents don't work correctly My configuration: agents.conf [general] [agent](!) autologoff=15 ackcall=no acceptdtmf=# wrapuptime=5000 musiconhold=default recordagentcalls=no custom_beep=beep [2000](agent) fullname=Fulano [2001](agent) fullname=Zutano [2002](agent) fullname=Mengano queue.conf (Agents Related) member => Agent/2000 member =>

Hi, I am using asterisk-1.4.15, My sip configs is like [2501] type=friend username=2501 secret=2501 canreinvite=no host=dynamic dtmfmode=rfc2833 context = sip disallow=all allow=ulaw incominglimit=1 nat=1 queue.conf is like [gen-enq] joinempty = yes musiconhold = default strategy = rrmemory servicelevel = 60 timeout = 60 retry = 5 wrapuptime=5 announce-frequency = 90 announce-holdtime = yes

Has anyone been able to do the following: 1. Set the phone to automatically record all calls to the USB stick, now you have to press three keys. 2. Put Record on the main screen when a call is active. This would eliminate having to press the 'more' softkey. Thanks, Matt

Hi list, What possibilities are there in asterisk to send an *alphanumeric DTMF*from/to asterisk !? Regards, Sammy -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20120228/e62e7890/attachment.htm>

Hi all, We have an 8 agent support desk setup with 2 call queues running Asterisk 1.4.5. Every so often agents will receive a call from the queue that only rings once not allowing them time to answer. The call doesn't seem to be dropped, just seems to go to voicemail. The agents are also mentioning they do not receive the 30 second wrapuptime I have specified in queues.conf. We're

Queue not sending call to Agent I am having an issue and i am not sure if it is a bug or a config issue. I was originally running Asterisk 1.8.1.1 when I noticed this issue. I upgraded to 1.8.4.2 to see if that would fix it but it didn't. The issue is that I have a call queue and the agent dials a number to log into the queue. When someone calls the queue the first time the call is

Hello everyone. I got a little problem in here: I want to set up a queue so that if anything of these happens: a) No agents logged in b) All agents busy Then the user gets diverted somewhere. I used this (for testing purposes only, of course): exten => 7080,1,Answer() exten => 7080,n,Queue(teste) exten => 7080,n,Goto(${QUEUESTATUS}) exten => 7080,n(ERROR),NoOp(${QUEUESTATUS}) exten

Is this command the best way to access a MySQL database - MYSQL(Connect connid dhhost dbuser dbpass dbname) ? I thought I heard that using ODBC was a bit more stable. Anyone have any experience? Thanks, Matt

Aloha, Are there any hard phones that support ILBC? I see lots of soft phones but not Cisco, Polycom etc. Aloha, Matt

Asterisk 11.1.0 One queue with strategy=leastrecent. (Full queues.conf below.) Occasionally (several times today), a caller will get "stuck" in the queue - there are operators available to take the call, but the caller stays in the queue for a long time. Any idea what might cause this, or where I can start looking to debug it? I'm going to start digging through the queue log

I have configured my mysql database by following this link http://www.voip-info.org/wiki/view/Asterisk+RealTime+Queue The only difference is that I am using ODBC instead of MySQL with Realtime. Within extensions.conf I have the following for my queue exten => 9**2**1611,1,Answer exten => 9**2**1611,2,Queue(irock.com,tT,,,300) exten => *50,1,Answer exten =>

sorry, was only for users list... Hi Kevin, Hi list, you are right, acting now is not needed, when callbacklogin will be removed anywhere in future... But thinking how to realice alternatives can't be so wrong. Callbacklogin gives a very simple way to use more queues for one agent, which only has to logon to only one system. No need to make dbs or tables for saving, where the agent has to be

Hi, I have an simple queue and agents defines with memeber => SIP/123. If for example Agent "SIP/123" has an call, the queue didnt care and tries to send additional calls to this agents. So Iam loosing time. SIP/123 (In use) has taken no calls yet How to stop this, especially when the device is not able to send an BUSY back. Use LOCAL channels and parse 'show queues' or

Can anyone confirm that the feature listed below works? I'm using AgentCallbackLogin and it never seems to log the agent off if they don't answer. /etc/asterisk/agents.conf ; Define autologoff times if appropriate. This is how long ; the phone has to ring with no answer before the agent is ; automatically logged off (in seconds) ; autologoff=15 -- Go to

Hi guys! We have a call centre that has been moved across from an old Ericsson MD110 PABX to an Asterisk server with those in the call centre using X-Lite as their softphone. I'm trying to get Agent presence configured so that X-Lite gives the operators a visual indicator of their status - logged on, off and on "pause". I'm using chan_agent for the agents, so agents are

In the past we have used Adtran Atlas 550's to break out FXS ports for devices like modems. The great thing about the 550 is that internally it is all TDM so there is absolutely zero latency. We are able to use ATA's for faxes and analog phones but devices that use modems, they fail 99.99% of the time when using an ATA. We tried to migrate to TA908 devices; they have FXS ports built

I currently have all agents/members logged in with local channels. When a call is sent to one of the agents, then the agent transfers the call out the line frees up on their phone but still shows in-use until the call that was transferred is hung up. How can I free up the agent/local channel when the call is transferred? This is a huge problem because the agent can no longer receive calls on their

Is is possible with a Polycom phone to update the LCD with the callee's name after dialing them? When you dial ext 103 now, it says 'To:103'...would be nice if could have 'To:Dan Marino' This is the case even when you have a contact for ext 103. None of the phones I have ever tested do this, Polycom, Linksys, Cisco, Grandstream, Yealink, etc. -Matt

Aloha, Anyone know how to disable call forward on a Polycom Phone. Calls being accidentilly being forwarded somewhere is the #1 trouble that we have to respond to. The real issue is the 'end call' button becomes 'forward' when the call ends....therefore the user thinks they are pressing 'end call' but the call ends just before they press the button so they end up