asterisk users - Dec 2009 - Asterisk Queues Tutorial updated - Hot-Desking without Agent Channels

Hello,

Just to let you know, our popular tutorial on setting up Asterisk for 
call centres has been updated.  The tutorial covers everything from 
initial Asterisk installation to full call centre configuration with 
dynamic login and hot-desking support for agents.

The old version of the tutorial used Agent Channels (e.g. Agent/1001) to 
distribute calls to agents through the Queue() application.  These have 
been deprecated since Asterisk 1.4, and the AgentCallbackLogin function 
is not supported as of Asterisk 1.6

The new version of our tutorial shows you how to achieve the same 
functionality (and more) with Local Channels, which are the recommended 
replacement for Agent Channels.

So, if you are setting up Asterisk for call centre use, or if you are 
currently using Agent Channels and want to maintain your upgrade path, 
please take a look at http://www.orderlyq.com/asteriskqueues.html and 
find out how it's done.

Thanks for reading.

Matt King, CEO Orderly Software.