Hi, I've recently bought new Polycom 501 phones, upgraded to bootrom 3.2.2 and SIP 2.0.1. I just noticed something, which I first blamed on Asterisk and NATs (a 2 second silence at the beginning of a call). Something I've noticed also on my old phone (which is having the same problem now, but its also been upgraded). My keys are sticky. Simple as that. Sometimes I press a number and the key comes up (the hardware seems fine) but the phone produces this loooong tone as if I had pressed the key for 3 seconds. Even the receiver is sticky, giving my dialtone when I lift it only 1-2 seconds after I lift the handset. It simply looks like the phone can't keep up, like a sluggish computer. Anybody has ever seem this? I'd like to downgrde to SIP 1.6.7 to see if the new sip app was the problem. How can I do that? I've placed the old sip.ld file where I had to, but the phone wont pick it up. Short of that, can somebody point me to the newest firmware (2.0.2) to see if that would help? Mike -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20061107/0ff38079/attachment.htm
I had this EXACT same problem, and 2.0.x is the problem according to Polycom Tech Support. I had such a hard time explaining the problem, too. Downgraded to 1.6.7 and all worked well again. Polycom says if you're using Asterisk, don't go past 1.6.7 until they say to. From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Mike Sent: Tuesday, November 07, 2006 11:02 AM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: [asterisk-users] "Sticky" Polycom 501 keys and handset Hi, I've recently bought new Polycom 501 phones, upgraded to bootrom 3.2.2 and SIP 2.0.1. I just noticed something, which I first blamed on Asterisk and NATs (a 2 second silence at the beginning of a call). Something I've noticed also on my old phone (which is having the same problem now, but its also been upgraded). My keys are sticky. Simple as that. Sometimes I press a number and the key comes up (the hardware seems fine) but the phone produces this loooong tone as if I had pressed the key for 3 seconds. Even the receiver is sticky, giving my dialtone when I lift it only 1-2 seconds after I lift the handset. It simply looks like the phone can't keep up, like a sluggish computer. Anybody has ever seem this? I'd like to downgrde to SIP 1.6.7 to see if the new sip app was the problem. How can I do that? I've placed the old sip.ld file where I had to, but the phone wont pick it up. Short of that, can somebody point me to the newest firmware (2.0.2) to see if that would help? Mike -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20061107/64037ca8/attachment.htm
I think in the features you can completely wipe the sip image Menus Settings Advanced Admin Settings Reset to default Then format the file system Bill ________________________________ From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Mike Sent: Tuesday, November 07, 2006 1:49 PM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [asterisk-users] "Sticky" Polycom 501 keys and handset Any hints on downgrading? I placed the old SIP 1.6.7 on the right folder, but my phone wont pick it up and install it. It must be thinking "this is an old version, ignore" or something.... I`ve never downgraded a phone, I tend to like upgrading more :-) Mike ________________________________ From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Rick Smith Sent: November 7, 2006 11:28 AM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [asterisk-users] "Sticky" Polycom 501 keys and handset I had this EXACT same problem, and 2.0.x is the problem according to Polycom Tech Support. I had such a hard time explaining the problem, too... Downgraded to 1.6.7 and all worked well again. Polycom says if you're using Asterisk, don't go past 1.6.7 until they say to. From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Mike Sent: Tuesday, November 07, 2006 11:02 AM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: [asterisk-users] "Sticky" Polycom 501 keys and handset Hi, I've recently bought new Polycom 501 phones, upgraded to bootrom 3.2.2 and SIP 2.0.1. I just noticed something, which I first blamed on Asterisk and NATs (a 2 second silence at the beginning of a call). Something I've noticed also on my old phone (which is having the same problem now, but its also been upgraded). My keys are sticky. Simple as that. Sometimes I press a number and the key comes up (the hardware seems fine) but the phone produces this loooong tone as if I had pressed the key for 3 seconds. Even the receiver is sticky, giving my dialtone when I lift it only 1-2 seconds after I lift the handset. It simply looks like the phone can't keep up, like a sluggish computer. Anybody has ever seem this? I'd like to downgrde to SIP 1.6.7 to see if the new sip app was the problem. How can I do that? I've placed the old sip.ld file where I had to, but the phone wont pick it up. Short of that, can somebody point me to the newest firmware (2.0.2) to see if that would help? Mike -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20061107/b0596fd5/attachment.htm
Darryl Dunkin
2006-Nov-07 19:05 UTC
[asterisk-users] "Sticky" Polycom 501 keys and handset
In Asterisk enter 'sip show peer <name>' and you can see this in the Useragent field. Example (for 2.0.1): Useragent : PolycomSoundPointIP-SPIP_501-UA/2.0.1.0313 ________________________________ From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Mike Sent: Tuesday, November 07, 2006 11:13 To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [asterisk-users] "Sticky" Polycom 501 keys and handset Disregard my previous message, I succeeded in downgrading my phones. And it worked, thanks Rick for the info. Is there any Polycom-specific mailing list I should be on to be aware of stuff like that? Also, would you know how to check the version of sip.ld remotely? I know how to reboot remotely, and I did for a few phones, but my paranoid self would like to double check and see if the sip.ld 1.6.7 re-installed ok by checking the current version. Is that even possible? Mike ________________________________ From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Rick Smith Sent: November 7, 2006 11:28 AM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [asterisk-users] "Sticky" Polycom 501 keys and handset I had this EXACT same problem, and 2.0.x is the problem according to Polycom Tech Support. I had such a hard time explaining the problem, too... Downgraded to 1.6.7 and all worked well again. Polycom says if you're using Asterisk, don't go past 1.6.7 until they say to. From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Mike Sent: Tuesday, November 07, 2006 11:02 AM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: [asterisk-users] "Sticky" Polycom 501 keys and handset Hi, I've recently bought new Polycom 501 phones, upgraded to bootrom 3.2.2 and SIP 2.0.1. I just noticed something, which I first blamed on Asterisk and NATs (a 2 second silence at the beginning of a call). Something I've noticed also on my old phone (which is having the same problem now, but its also been upgraded). My keys are sticky. Simple as that. Sometimes I press a number and the key comes up (the hardware seems fine) but the phone produces this loooong tone as if I had pressed the key for 3 seconds. Even the receiver is sticky, giving my dialtone when I lift it only 1-2 seconds after I lift the handset. It simply looks like the phone can't keep up, like a sluggish computer. Anybody has ever seem this? I'd like to downgrde to SIP 1.6.7 to see if the new sip app was the problem. How can I do that? I've placed the old sip.ld file where I had to, but the phone wont pick it up. Short of that, can somebody point me to the newest firmware (2.0.2) to see if that would help? Mike -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20061107/a9a2df1e/attachment.htm
Darryl Dunkin
2006-Nov-07 22:09 UTC
[asterisk-users] "Sticky" Polycom 501 keys and handset
This should be in your Asterisk sip_notify.conf file by default I believe (if not, add it with an appropriate name): [polycom-check-cfg] Event=>check-sync Content-Length=>0 Then in the Asterisk run this (assuming the phone is registered properly): sip notify polycom-check-cfg <user> If the configuration on your FTP server (assuming FTP/TFTP configuration) has changed, it will reboot. Otherwise, in your sip.cfg for your phones, look for this: voIpProt.SIP.specialEvent.checkSync.alwaysReboot="0" Change it to this to always reboot when receiving the notify: voIpProt.SIP.specialEvent.checkSync.alwaysReboot="1" ________________________________ From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Rick Smith Sent: Tuesday, November 07, 2006 17:44 To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [asterisk-users] "Sticky" Polycom 501 keys and handset hmm, I'd like to know that. How do you reboot remotely ? J From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Mike Sent: Tuesday, November 07, 2006 2:13 PM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [asterisk-users] "Sticky" Polycom 501 keys and handset Disregard my previous message, I succeeded in downgrading my phones. And it worked, thanks Rick for the info. Is there any Polycom-specific mailing list I should be on to be aware of stuff like that? Also, would you know how to check the version of sip.ld remotely? I know how to reboot remotely, and I did for a few phones, but my paranoid self would like to double check and see if the sip.ld 1.6.7 re-installed ok by checking the current version. Is that even possible? Mike ________________________________ From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Rick Smith Sent: November 7, 2006 11:28 AM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [asterisk-users] "Sticky" Polycom 501 keys and handset I had this EXACT same problem, and 2.0.x is the problem according to Polycom Tech Support. I had such a hard time explaining the problem, too... Downgraded to 1.6.7 and all worked well again. Polycom says if you're using Asterisk, don't go past 1.6.7 until they say to. From: asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Mike Sent: Tuesday, November 07, 2006 11:02 AM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: [asterisk-users] "Sticky" Polycom 501 keys and handset Hi, I've recently bought new Polycom 501 phones, upgraded to bootrom 3.2.2 and SIP 2.0.1. I just noticed something, which I first blamed on Asterisk and NATs (a 2 second silence at the beginning of a call). Something I've noticed also on my old phone (which is having the same problem now, but its also been upgraded). My keys are sticky. Simple as that. Sometimes I press a number and the key comes up (the hardware seems fine) but the phone produces this loooong tone as if I had pressed the key for 3 seconds. Even the receiver is sticky, giving my dialtone when I lift it only 1-2 seconds after I lift the handset. It simply looks like the phone can't keep up, like a sluggish computer. Anybody has ever seem this? I'd like to downgrde to SIP 1.6.7 to see if the new sip app was the problem. How can I do that? I've placed the old sip.ld file where I had to, but the phone wont pick it up. Short of that, can somebody point me to the newest firmware (2.0.2) to see if that would help? Mike -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20061107/ab42bb01/attachment.htm