I have a problem where if an agent's extension is busy and has voicemail the queue app will follow the dialplan and send the caller to an agents voicemail. This is really bad, because it takes the caller out of the queue when it hits that agent. But we also would like to have voicemail for some extensions like the shift managers etc. Is there s solution/workaround/patch? Thanks, -Ryan
FYI... ----- Original Message ----- From: "Ryan Stark" <rstark@tuzakey.com> To: <asterisk-users@lists.digium.com> Sent: Thursday, January 06, 2005 9:02 PM Subject: [Asterisk-Users] Queue app following dialplan>I have a problem where if an agent's extension is busy and has voicemail > the queue app will follow the dialplan and send the caller to an agents > voicemail. This is really bad, because it takes the caller out of the > queue when it hits that agent. But we also would like to have voicemail > for some extensions like the shift managers etc. Is there s > solution/workaround/patch? > > Thanks, > -Ryan > _______________________________________________ > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
> -----Original Message----- > From: Kevin P. Fleming [mailto:kpfleming@starnetworks.us] > Sent: Friday, January 07, 2005 3:26 AM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: Re: [Asterisk-Users] Queue app following dialplan > > > The more reasonable solution is to just put the agent's direct path > (SIP/????) into your queue's agent list, rather than a Local channel > that dials out through their normal extension dialing path. >Another possible scenario is to specify the context to call the agent when using AgentCallBackLogin. This way you can have one set of behaviors for reaching an agent at an extension and another set for simply reaching the extension outside of an ACD context. This is how we have it setup and it seems to work pretty well. Hope this helps, Robert Jackson