asterisk users - Apr 2006 - URL in Queue App / Determining the DID/Queue at Agent's Phone

I'd like for our custom soft phone to be able to know what queue, and/or 
what DID is calling an Agent's phone before the agent picks up.  The 
agent is using the AGENTCALLBACKLOGIN.  One agent can be in multiple 
queues so it would be nice if they could get a pop up window telling 
them who's on the line before they pick up and hear the announcement 
telling them that.  I'd like to lose the announcment all together.

It seems like that the phone can easily know what extension was dialed 
to make it ring, but at best that's the phone client's extension (The 
server dialed it via the Local/ interface), and at worst it's 's'. 
Is
there anyway I can know the DID of the person who called into the Queue?

I've done ethereal traces and it seems like the DID, that actually 
called the agent/phone is no where to be found. 
I've tried also to use the URL string in the Queue() application, but 
the server doesn't seem to send it.  (I've also tried having the client 
send a URL, and it seems to get sent, yet the server doesn't seem to 
forward it.  It seems to just get lost). 

Has anyone gotten the URL in the Queue application to work?  And if it 
does, it it delivered to the phone before, or after the phone answers?

Any hacks,tips,tricks,pointers, would be most appreciated.

Thanks,
Steve Feinstein
GatherWorks Inc.

-------------- next part --------------
A non-text attachment was scrubbed...
Name: steve.vcf
Type: text/x-vcard
Size: 258 bytes
Desc: not available
Url :
http://lists.digium.com/pipermail/asterisk-users/attachments/20060412/8fec6122/steve.vcf

On 4/12/06, Steve Feinstein <steve@gatherworks.com>
wrote:
> I'd like for our custom soft phone to be able to know what queue,
and/or
> what DID is calling an Agent's phone before the agent picks up.  The
> agent is using the AGENTCALLBACKLOGIN.  One agent can be in multiple
> queues so it would be nice if they could get a pop up window telling
> them who's on the line before they pick up and hear the announcement
> telling them that.  I'd like to lose the announcment all together.
>
> It seems like that the phone can easily know what extension was dialed
> to make it ring, but at best that's the phone client's extension
(The
> server dialed it via the Local/ interface), and at worst it's
's'.  Is
> there anyway I can know the DID of the person who called into the Queue?
>
> I've done ethereal traces and it seems like the DID, that actually
> called the agent/phone is no where to be found.
> I've tried also to use the URL string in the Queue() application, but
> the server doesn't seem to send it.  (I've also tried having the
client
> send a URL, and it seems to get sent, yet the server doesn't seem to
> forward it.  It seems to just get lost).
>
> Has anyone gotten the URL in the Queue application to work?  And if it
> does, it it delivered to the phone before, or after the phone answers?
>
> Any hacks,tips,tricks,pointers, would be most appreciated.
>
http://bugs.digium.com/view.php?id=6843

 Here's code to fire off an AGI to do pretty much anything you need to
do on the calling channel after a Queue Member has been assigned to
it.

--
Bird's The Word Technologies, Inc.
http://www.btwtech.com/