We're looking at replacing some old APC SmartUPS 5000s with something that has USB so NUT can more easily talk with it (and yes, I've tried USB-RS232 adapters and every one I tried started kicking out errors within a few hours). One of the bids we have is for a "Tripp Lite UPS Smart Online 5000VA 4500W Rackmount 5kVA 200V/240V" as the potential replacement unit. I have no experience with Tripp Lite UPSs and the reviews I've found online are scant and fairly mixed so I thought I'd ask here... Does anyone on this list have experience with these UPSs? Any thoughts? Would you buy it again? Does it work well with NUT? thanks, nomad F.T.R. the full description is "Tripp Lite UPS Smart Online 5000VA 4500W Rackmount 5kVA 200V/240V USB DB9 4URM ENERGY STAR V2.0 - UPS - AC 200/208/220/230/240 V - 4.5 kW - 5000 VA - RS-232, USB - output connectors: 4 - 4U - attractive black" I'm sure the "attractive black" part is critical.
David Zomaya
2020-Mar-25 22:21 UTC
[Nut-upsuser] [EXTERNAL] thoughts on tripp lite Smart Online UPSs?
I'm obviously biased but I like Tripp Lite stuff. I try to pitch in and help with Network UPS Tools issues related to Tripp Lite when I can too (albeit the developers and users on this list are usually more helpful than me). Just to confirm, it sounds like you are looking at the SU5000RT4UHV, correct? https://www.tripplite.com/smartonline-208-240v-5kva-4.5kw-double-conversion-ups-4u-rack-tower-extended-run-snmpwebcard-option-usb-db9-serial~SU5000RT4UHV Thank you, David Zomaya Business/Quality Analyst- Software Tripp Lite <http://www.tripplite.com/> ________________________________ From: Nut-upsuser <nut-upsuser-bounces+david_zomaya=tripplite.com at alioth-lists.debian.net> on behalf of Lee Damon <nomad at ee.washington.edu> Sent: Wednesday, March 25, 2020 5:09 PM To: nut-upsuser Mailing List Subject: [EXTERNAL] [Nut-upsuser] thoughts on tripp lite Smart Online UPSs? This is an EXTERNAL email. Please take a moment and think before clicking any links or opening any attachments from this email. If suspicious, please forward to ishelpdesk at tripplite.com for review. ______________________________________________________________________ We're looking at replacing some old APC SmartUPS 5000s with something that has USB so NUT can more easily talk with it (and yes, I've tried USB-RS232 adapters and every one I tried started kicking out errors within a few hours). One of the bids we have is for a "Tripp Lite UPS Smart Online 5000VA 4500W Rackmount 5kVA 200V/240V" as the potential replacement unit. I have no experience with Tripp Lite UPSs and the reviews I've found online are scant and fairly mixed so I thought I'd ask here... Does anyone on this list have experience with these UPSs? Any thoughts? Would you buy it again? Does it work well with NUT? thanks, nomad F.T.R. the full description is "Tripp Lite UPS Smart Online 5000VA 4500W Rackmount 5kVA 200V/240V USB DB9 4URM ENERGY STAR V2.0 - UPS - AC 200/208/220/230/240 V - 4.5 kW - 5000 VA - RS-232, USB - output connectors: 4 - 4U - attractive black" I'm sure the "attractive black" part is critical. _______________________________________________ Nut-upsuser mailing list Nut-upsuser at alioth-lists.debian.net https://urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_cgi-2Dbin_mailman_listinfo_nut-2Dupsuser&d=DwIGaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=SDCi6_pbc8g_Ize1xqvtopCmRrS2GtCQXCUaSVclpEM&s=VUPnAvS8lVfYVlqvje14TKCWM-oFSqawOvo1i5tlEYo&e________________________________ This message is for the addressee's use only. It may contain confidential information. If you receive this message in error, please delete it and notify the sender. Tripp Lite disclaims all warranties and liabilities, and assumes no responsibility for viruses which may infect an email sent to you from Tripp Lite and which damage your electronic systems or information. It is your responsibility to maintain virus detection systems to prevent damage to your electronic systems and information. -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://alioth-lists.debian.net/pipermail/nut-upsuser/attachments/20200325/302b17e8/attachment.html>
David Zomaya
2020-Mar-25 22:31 UTC
[Nut-upsuser] [EXTERNAL] thoughts on tripp lite Smart Online UPSs?
Re: "Does it work well with NUT?" Assuming it is the SU5000RT4UHV, the similar units I've tried seemed to work fine. For reference, the SU5000RT4UHV should be a 4004 USB protocol. ________________________________ From: David Zomaya Sent: Wednesday, March 25, 2020 5:21 PM To: Lee Damon; nut-upsuser Mailing List Subject: Re: [EXTERNAL] [Nut-upsuser] thoughts on tripp lite Smart Online UPSs? I'm obviously biased but I like Tripp Lite stuff. I try to pitch in and help with Network UPS Tools issues related to Tripp Lite when I can too (albeit the developers and users on this list are usually more helpful than me). Just to confirm, it sounds like you are looking at the SU5000RT4UHV, correct? https://www.tripplite.com/smartonline-208-240v-5kva-4.5kw-double-conversion-ups-4u-rack-tower-extended-run-snmpwebcard-option-usb-db9-serial~SU5000RT4UHV Thank you, David Zomaya Business/Quality Analyst- Software Tripp Lite <http://www.tripplite.com/> ________________________________ From: Nut-upsuser <nut-upsuser-bounces+david_zomaya=tripplite.com at alioth-lists.debian.net> on behalf of Lee Damon <nomad at ee.washington.edu> Sent: Wednesday, March 25, 2020 5:09 PM To: nut-upsuser Mailing List Subject: [EXTERNAL] [Nut-upsuser] thoughts on tripp lite Smart Online UPSs? This is an EXTERNAL email. Please take a moment and think before clicking any links or opening any attachments from this email. If suspicious, please forward to ishelpdesk at tripplite.com for review. ______________________________________________________________________ We're looking at replacing some old APC SmartUPS 5000s with something that has USB so NUT can more easily talk with it (and yes, I've tried USB-RS232 adapters and every one I tried started kicking out errors within a few hours). One of the bids we have is for a "Tripp Lite UPS Smart Online 5000VA 4500W Rackmount 5kVA 200V/240V" as the potential replacement unit. I have no experience with Tripp Lite UPSs and the reviews I've found online are scant and fairly mixed so I thought I'd ask here... Does anyone on this list have experience with these UPSs? Any thoughts? Would you buy it again? Does it work well with NUT? thanks, nomad F.T.R. the full description is "Tripp Lite UPS Smart Online 5000VA 4500W Rackmount 5kVA 200V/240V USB DB9 4URM ENERGY STAR V2.0 - UPS - AC 200/208/220/230/240 V - 4.5 kW - 5000 VA - RS-232, USB - output connectors: 4 - 4U - attractive black" I'm sure the "attractive black" part is critical. _______________________________________________ Nut-upsuser mailing list Nut-upsuser at alioth-lists.debian.net https://urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_cgi-2Dbin_mailman_listinfo_nut-2Dupsuser&d=DwIGaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=SDCi6_pbc8g_Ize1xqvtopCmRrS2GtCQXCUaSVclpEM&s=VUPnAvS8lVfYVlqvje14TKCWM-oFSqawOvo1i5tlEYo&e________________________________ This message is for the addressee's use only. It may contain confidential information. If you receive this message in error, please delete it and notify the sender. Tripp Lite disclaims all warranties and liabilities, and assumes no responsibility for viruses which may infect an email sent to you from Tripp Lite and which damage your electronic systems or information. It is your responsibility to maintain virus detection systems to prevent damage to your electronic systems and information. -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://alioth-lists.debian.net/pipermail/nut-upsuser/attachments/20200325/f252e83d/attachment-0001.html>
Gene Heskett
2020-Mar-26 00:18 UTC
[Nut-upsuser] thoughts on tripp lite Smart Online UPSs?
On Wednesday 25 March 2020 18:09:21 Lee Damon wrote:> We're looking at replacing some old APC SmartUPS 5000s with something > that has USB so NUT can more easily talk with it (and yes, I've tried > USB-RS232 adapters and every one I tried started kicking out errors > within a few hours). > > One of the bids we have is for a "Tripp Lite UPS Smart Online 5000VA > 4500W Rackmount 5kVA 200V/240V" as the potential replacement unit. I > have no experience with Tripp Lite UPSs and the reviews I've found > online are scant and fairly mixed so I thought I'd ask here... > > Does anyone on this list have experience with these UPSs? Any > thoughts? Would you buy it again? Does it work well with NUT? > > thanks, > nomad > > F.T.R. the full description is "Tripp Lite UPS Smart Online 5000VA > 4500W Rackmount 5kVA 200V/240V USB DB9 4URM ENERGY STAR V2.0 - UPS - > AC 200/208/220/230/240 V - 4.5 kW - 5000 VA - RS-232, USB - output > connectors: 4 - 4U - attractive black" > > I'm sure the "attractive black" part is critical.Very critical, without it you might be able to read the legends on the output connectors and actually be able to plug it in correctly, without getting out a very bright light and we absolutely can't have that can we? I'll go quietly, officer.> > _______________________________________________ > Nut-upsuser mailing list > Nut-upsuser at alioth-lists.debian.net > https://alioth-lists.debian.net/cgi-bin/mailman/listinfo/nut-upsuserCheers, Gene Heskett -- "There are four boxes to be used in defense of liberty: soap, ballot, jury, and ammo. Please use in that order." -Ed Howdershelt (Author) If we desire respect for the law, we must first make the law respectable. - Louis D. Brandeis Genes Web page <http://geneslinuxbox.net:6309/gene>
Charles Lepple
2020-Mar-26 12:59 UTC
[Nut-upsuser] thoughts on tripp lite Smart Online UPSs?
On Mar 25, 2020, at 6:09 PM, Lee Damon <nomad at ee.washington.edu> wrote:> > I have no experience with Tripp Lite UPSs and the reviews I've found online are scant and fairly mixed so I thought I'd ask here...It's always hard to get a good read on whether a particular UPS brand is problematic, or if there is more noise on the lists because people are trying to make something work. And then there's the subtle differences under the hood. If I can generalize a bit, I'd say the USB Tripp Lite UPSes we've seen over the past 15 years fall into one of three categories: * "HID" but not PDC HID (Power Device Class): solid hardware, proprietary protocol (basically the proprietary Tripp Lite serial protocol converted to USB HID reports); some models don't provide all the stats people want. * PDC HID, but problems at the USB physical layer and/or the OS HCI layer. SMART1500LCDT falls into this category. I think this whole series ("protocol 3016") is problematic, but these USB symptoms seem to be confined to this series. * Other members of the PDC HID product lines, which just seem to quietly work (and which have been tested against NUT in Tripp Lite's labs, as David alluded to earlier). Either Eric or David from Tripp Lite mentioned that they are not selling the models with proprietary protocols anymore. We won't know if there is another problematic piece of hardware like protocol 3016 until people try it (and it sometimes depends on the hardware on the host side - for 3016, pre-USB3 controllers had better luck than USB3 controllers, even on non-superspeed ports). David mentioned your model is likely protocol 4004. Here are other compatibility reports with that protocol ID: * https://networkupstools.org/ddl/Tripp_Lite/SU1000RTXL2UA.html * https://networkupstools.org/ddl/Tripp_Lite/SU1500RTXL2UA.html * https://networkupstools.org/ddl/Tripp_Lite/SU1500RTXLCD2U.html * https://networkupstools.org/ddl/Tripp_Lite/SU1000XLA.html * https://networkupstools.org/ddl/Tripp_Lite/SU2200XLA.html Seems like a good choice to me, based on the available information. Of those, the 1500s seem to have the most recent information (NUT 2.6.3). (Past performance is not a guarantee of future returns, IANAL, I don't speak for my employer, I don't work for an UPS manufacturer or reseller, I don't own any Tripp Lite stock, something about staying at a Holiday Inn, etc.) -- - Charles Lepple https://ghz.cc/charles/
Thanks for the very useful information! nomad On 3/26/20 5:59 AM, Charles Lepple wrote:> On Mar 25, 2020, at 6:09 PM, Lee Damon <nomad at ee.washington.edu> wrote: >> >> I have no experience with Tripp Lite UPSs and the reviews I've found online are scant and fairly mixed so I thought I'd ask here... > > It's always hard to get a good read on whether a particular UPS brand is problematic, or if there is more noise on the lists because people are trying to make something work. And then there's the subtle differences under the hood. > > If I can generalize a bit, I'd say the USB Tripp Lite UPSes we've seen over the past 15 years fall into one of three categories: > > * "HID" but not PDC HID (Power Device Class): solid hardware, proprietary protocol (basically the proprietary Tripp Lite serial protocol converted to USB HID reports); some models don't provide all the stats people want. > > * PDC HID, but problems at the USB physical layer and/or the OS HCI layer. SMART1500LCDT falls into this category. I think this whole series ("protocol 3016") is problematic, but these USB symptoms seem to be confined to this series. > > * Other members of the PDC HID product lines, which just seem to quietly work (and which have been tested against NUT in Tripp Lite's labs, as David alluded to earlier). > > Either Eric or David from Tripp Lite mentioned that they are not selling the models with proprietary protocols anymore. We won't know if there is another problematic piece of hardware like protocol 3016 until people try it (and it sometimes depends on the hardware on the host side - for 3016, pre-USB3 controllers had better luck than USB3 controllers, even on non-superspeed ports). > > David mentioned your model is likely protocol 4004. Here are other compatibility reports with that protocol ID: > > * https://networkupstools.org/ddl/Tripp_Lite/SU1000RTXL2UA.html > * https://networkupstools.org/ddl/Tripp_Lite/SU1500RTXL2UA.html > * https://networkupstools.org/ddl/Tripp_Lite/SU1500RTXLCD2U.html > * https://networkupstools.org/ddl/Tripp_Lite/SU1000XLA.html > * https://networkupstools.org/ddl/Tripp_Lite/SU2200XLA.html > > Seems like a good choice to me, based on the available information. Of those, the 1500s seem to have the most recent information (NUT 2.6.3). > > (Past performance is not a guarantee of future returns, IANAL, I don't speak for my employer, I don't work for an UPS manufacturer or reseller, I don't own any Tripp Lite stock, something about staying at a Holiday Inn, etc.) >
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