Christopher Aloi
2009-Feb-17 17:27 UTC
[asterisk-users] Question regarding custom announcements in queues.conf
Hey List, Anyone know the correct way to override an announcement on a queue by queue basis? My goal is to have one of my queues say "press one to blah.." and no position announcements I have the jump from queue context working (the press 1) I just need the correct message played to the user instructing to press 1. I have periodic-announce=filename in my queues.conf file under the correct queue, but queue-periodic-announce is played to the caller, not my custom file. Here's the queue listed in queues.conf: [EXAMPLE-QUEUE] maxlen=20 reportholdtime=no periodic-annouce = SD-PLS-HOLD periodic-announce-frequency=10 announce-holdtime=no strategy=ringall joinempty=yes retry=5 timeout=30 music=CUSTOM autofill=yes context=queue-jump member => SIP/7909416026 at 192.168.13.32 When the call comes into this queue after 10 seconds the following occurs: -- Stopped music on hold on SIP/100-FOO-b781a4c0 -- Playing periodic announcement -- <SIP/100-FOO-b781a4c0> Playing 'queue-periodic-announce' (language 'en') What can I do to make this play the SD-PLS-HOLD wav I defined above? Thanks! -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20090217/5272851a/attachment.htm
Mark Michelson
2009-Feb-17 17:58 UTC
[asterisk-users] Question regarding custom announcements in queues.conf
Christopher Aloi wrote:> Hey List, > > Anyone know the correct way to override an announcement on a queue by > queue basis? > > My goal is to have one of my queues say "press one to blah.." and no > position announcements I have the jump from queue context working (the > press 1) I just need the correct message played to the user instructing > to press 1. > > I have periodic-announce=filename in my queues.conf file under the > correct queue, but queue-periodic-announce is played to the caller, not > my custom file. Here's the queue listed in queues.conf: > > [EXAMPLE-QUEUE] > maxlen=20 > reportholdtime=no > periodic-annouce = SD-PLS-HOLD > periodic-announce-frequency=10 > announce-holdtime=no > strategy=ringall > joinempty=yes > retry=5 > timeout=30 > music=CUSTOM > autofill=yes > context=queue-jump > member => SIP/7909416026 at 192.168.13.32 <mailto:7909416026 at 192.168.13.32> > > When the call comes into this queue after 10 seconds the following occurs: > > -- Stopped music on hold on SIP/100-FOO-b781a4c0 > -- Playing periodic announcement > -- <SIP/100-FOO-b781a4c0> Playing 'queue-periodic-announce' > (language 'en') > > What can I do to make this play the SD-PLS-HOLD wav I defined above? > > Thanks!A quick look at the code and your config leads me to believe you're doing everything correctly. What version of Asterisk are you using? Are you using realtime queues/queue members? Mark Michelson