Franklin Webb
2006-Feb-28 06:58 UTC
[Asterisk-Users] playing hold time announcement without queue position announcement
Greetings fellow list members, I have what I think is a relatively simple question, but it did not appear to be addressed on the wiki. I am trying to setup a queue so that it plays an estimated holdtime announcement, but not a queue position announcement. Currently my dialplan does both, and while I know how to take out the estimated holdtime without affecting the queue position announcement, I do not see how to do the oppositte. Does anyone know how to do this? Here is a sample of one of my queues from queues.conf: ;;************************************************ ;;* Development Test Queue * ;;************************************************ [10001] announce=beep2 ;* a beep to alert the agent of the call servicelevel=30 ;* target service level (maximum time in queue in seconds) musiconhold=default ;* sets music for this queue strategy=rrmemory ;* sets method of allocating calls to reps timeout=20 ;* how long do we let phone ring before it is a timeout retry=5 ;* how long to wait before trying all members again weight=1 ;* weight against other queues sharing agents wrapuptime=4 ;* how long to wait before freeing up for another call maxlen=0 ;* maximum people in queue (0 is no limit) announce-frequency=60 ;* time between position/estimated hold time announcements announce-holdtime=yes ;* announce estimated hold time (yes|no|once) monitor-format=pcm ;* record calls in pcm format monitor-join=yes ;* join recordings joinempty=no ;* callers can join an empty queue leavewhenempty=yes ;* remove callers from queue if no agents on I know I can set "announce-holdtime" to "no" and remove the hold time, but I'm unsure how to keep the hold time but remove the queue position. in this section of the wiki: http://www.voip-info.org/tiki-index.php?page=Asterisk+config+queues.conf <http://www.voip-info.org/tiki-index.php?page=Asterisk+config+queues.con f> you can see it says: ; How often to announce queue position and/or estimated holdtime to caller (0=off) ; ;announce-frequency = 90 ; ; Should we include estimated hold time in position announcements? ; Either yes, no, or only once; hold time will not be announced if <1 minute ; ;announce-holdtime = yes|no|once the fact that is says "and/or" leads me to believe there is a way to only play the hold time without the queue position, but I do not see any suggestions on how to do this. Thanks in advance for any advice, Franklin Webb Inter Media Marketing Solutions -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20060228/0ff6a809/attachment.htm