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2006 Feb 28
0
playing hold time announcement without queue position announcement
...the wiki. I am trying to setup a queue so that it plays an estimated holdtime announcement, but not a queue position announcement. Currently my dialplan does both, and while I know how to take out the estimated holdtime without affecting the queue position announcement, I do not see how to do the oppositte. Does anyone know how to do this? Here is a sample of one of my queues from queues.conf: ;;************************************************ ;;* Development Test Queue * ;;************************************************ [10001] announce=beep2 ;* a beep to alert the agent of the call ser...