Well, sort of :)
We have agents using the AgentLoginCallBack functionality. The agents
log in using their agent number, with the extension automatically
entered for them.
When they log out, they again use the AgentLoginCallBack app, but using
just a "#" for the new extension (logs them out).
Occasionally, an Agent simply refuses to log out. You get a message
"That Agent Is Already Logged On"
A "Agent Logoff Agent/xxx" from the CLI does not work either. Looking
at
the channels, I see
pbx*CLI> show channels
Channel (Context Extension Pri ) State Appl. Data
Local/6002@AgentQ-95d2,1 (AgentQ s 1 ) Down (None)
(None)
1 active channel(s)
I am making an assumption when I say that this can't be right - I
thought that there would always be 2 channels at least (source and dest).
What is causing this ? How can I hang this channel up ? Is this channel
causing the Agent logoff problem ? - Oh, the Agent cannot logon either :(
Julian
