similar to: Agent refuses to log out

I've got several agents on a queue. However, they often forget to go "not ready" or log off when they can't answer the phone. I would like a person calling my queue to be on the queue for a max of 2 minutes, and I'm using the rrmemory strategy. I put a timeout of 12 on the call to my agent in the [AgentQ] context (they log on using Agentlogincallback). It all seems to

Following on from a posting yesterday from Kevin, I have the following in the dialplan: exten => 709,1,AddQueueMember(SomeQueue|Local/706@AgentQ) I am on extension 706. From the CLI: SomeQueue has 0 calls (max unlimited) in 'rrmemory' strategy (0s holdtime), W:0, C:0, A:3, SL:0.0% within 60s No Members No Callers I call 709, get a console message

If I have in my dialplan [AgentQ] exten => _XX.,1,Dial(Sip/{$exten},120,g) exten => _XX.,2,NoOP(here we are) where [AgentQ] is called by the queue command to a member added by addqueuemember(Local/99@AgentQ) why don't I get to the NoOp if the agent hangs up during the announcement message (to the agent) ? I see in the app_dial.c program that the "g" flag is tested thus:

Hey guys... one last thing. I have set up agents in my Asterisk... and one agent refuses to log out. I have tried to log out from Xlite. I have tried from the console... AGENT LOGOFF 1001. It still gets the call. If I shut down Xlite, it still tries to contact agent 1001, but gets a congested message... if I bring Xlite back up, it gets the call. If I kill Asterisk and restart... its _STILL_

When recording inbound agent calls, if the queues use agent members (Agent/6000), we can get the calls recorded as agent-xxxx.yyyy.zzzz.gsm where xxxx is the agent number. However, if the queues use phone members (SIP/6000), the recorded filename is simply yyyy.zzzz.gsm. Is there any way of making the recorded file either agent-xxxx or even sip-xxxx where xxxx is the extension number. I had

I was wanting to use the new MuxMon application to record calls - it seems to be a "nicer" way of recording than the Monitor application. However, there is a slight issue with agents - we use the recordcalls option in agents.conf to record inbound agent calls - and I believe from looking at the source code that is uses the monitor application. Is there any way to get chan_agent to

We just had * crash on us - no calls could be made / received. We had to kill -9 the * process. Checking the error logs, I came across these two lines, with the times matching the crash: Aug 26 13:48:00 WARNING[19282] pbx.c: Local/6024@AgentQ-94ce,2 already has PBX structure?? Aug 26 13:48:00 WARNING[19282] channel.c: Thread -1105359952 Blocking 'Local/6024@AgentQ-94ce,2', already

When a caller in the queue is connected to an agent, the call is placed to the extension and context specified using Agentcallbacklogin. This allows for me to add extra things to the diaplan *before* calling the agent. Now, I want to be able to use a device, rather than agents. So I can use addQueueMember and add my SIP device. However, I still want to do a couple of things before the device

I am using AgentCallbacklogin to logon agents. I am trying to avoid agents being logged in more than once in different extensions (is this a bug?) by passing the callerid to the AgentCallbacklogin funtcion as an option. The problem is that by doing this, agents are not asked for an extension and they cannot logoff (by pressing the #). Any ideas how can agents logoff? -------------- next part

Hello everybody, I have started using Asterisk in a call center with ACD. I have noticed something and I wonder if anyone knows whether it is a bug or a feature! I am using Queue application to ring a number of agents that have logged on using AgentCallbackLogin. Now, while an agent receives a call from the Queue they cannot logoff using AgentCallbackLogin. Instead the Agent is asked for

Dear Asterisk-User friends, After realtime queues are defined, how does it work with the agents? There seems to be no db table for agents. If I can't define agents for the realtime queues in the db, how can agent login/logoff be done? Thanks alot for your help. Thanks, Mark -------------- next part -------------- An HTML attachment was scrubbed... URL:

I have a group of agents logged in to a queue that is set for ringall. The agents are set to auto logoff if they don't answer in 15 seconds incase they step away without logging out. That works fine, however, if they are on a call and a new call comes in, they are getting logged out too. The phones are ATA's connected via SIP. One thought is that the phones may be allowing a second

major undertaking. But since you are using an AGI to control the Queue command instead of using it from the dialplan, you have more control over this problem than you realize. For simplicity of illustration, let's say your AGI simply wants to take a call and send it to the next agent in the queue. Your Agents are Agent007, AgentQ and AgentM. Because you did the Polycom transfer from

Hi, when I'm trying to call the following extension exten => 6002,1,Verbose(1|Extension 6002) exten => 6002,n,Dial(Agent/6002) exten => 6002,n,Hangup() the call is terminated and I get the following warning from asterisk: app_dial.c:1106 dial_exec_full: Unable to create channel of type 'Agent' (cause 17 - User busy) When calling the agent with Dial(SIP/6002) no problem

This is weird, and could find nothing on the wiki or * google search. Regardless of the ackcall setting in agent.conf, if I have agents logged in to a phone on a zap channel, when a call is made the agent's phone rings, and when they answer, they have to press "#" in order to hear the announcement. If the same agent is logged onto a sip channel, then the announcement is played as

Hi all This is my first post. As the subject says, I need to implement on my call center the Agent functionality, son the agents could logon and logoff to the queue How can I do this configuration? Or where can I read some info about it Regards Ariel -------------- next part -------------- An HTML attachment was scrubbed... URL:

Hello folks, I'm using Asterisk stable 1.0.7 in a small call center environment with 3 queues and about 25 agents. All the agents login using the AgentLogin method. It works great with one small caveat. Not all of our phones (Cisco 79XX's) are using the power-over-ethernet setup, some are using external power bricks. I've run into a problem a couple times where an agent is logged

Given that all agents are on SIP phones (Cisco 7940), and all outside lines are EuroISDN channels (using a TE405P), is there any way of finding what zap channel is being used by an agent channel within a dialplan ? If you type "show agents" on the CLI you get information like: 6038 (Agent 6038) logged in on SIP/6908-8445 talking to Zap/63-1 (musiconhold is 'default') What I

With the deafening silence from my previous questions, I feel seriously alone in the desire to have ChanSpy available. I want to be able to perform a "ZapBarge" on an Agents conversation, and ChanSpy was the answer to my prayers. Bug #2379 (http://bugs.digium.com/bug_view_page.php?bug_id=0002379) was closed "bkw918 10-27-04 17:06 Closed pending new changes in cvs-head."

We use agents and queues, with CVS HEAD. I've read up on realtime queues and queue members, (and actually understand it!) but there is no reference to agents. Is it possible to have realtime agents as well ? Julian.