When recording inbound agent calls, if the queues use agent members (Agent/6000), we can get the calls recorded as agent-xxxx.yyyy.zzzz.gsm where xxxx is the agent number. However, if the queues use phone members (SIP/6000), the recorded filename is simply yyyy.zzzz.gsm. Is there any way of making the recorded file either agent-xxxx or even sip-xxxx where xxxx is the extension number. I had thought of changing the recording filename by sending calls from the queue into a certain context, but cannot figure out how to do that. Any clues would be most welcome. Julian.
Yes. Set the channel variable MONITOR_FILENAME to be the filename of your choice. On 11/8/05, Julian Lyndon-Smith <asterisk@dotr.com> wrote:> When recording inbound agent calls, if the queues use agent members > (Agent/6000), we can get the calls recorded as agent-xxxx.yyyy.zzzz.gsm > where xxxx is the agent number. However, if the queues use phone members > (SIP/6000), the recorded filename is simply yyyy.zzzz.gsm. Is there any > way of making the recorded file either agent-xxxx or even sip-xxxx where > xxxx is the extension number. > > I had thought of changing the recording filename by sending calls from > the queue into a certain context, but cannot figure out how to do that. > > Any clues would be most welcome. > > Julian. > _______________________________________________ > --Bandwidth and Colocation sponsored by Easynews.com -- > > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
Thanks, that was what I was trying to do - however, where do I put this ? In what context are the calls being sent (is there a destinationcontext in the queues.conf ?) At the moment, the queues.conf files specifies a member or several members: Member => SIP/6000 Member => SIP/6001 Member => SIP/6002 etc. What is puzzling me is where in the dialplan are calls to the members (not the queue itself) being sent to ? Many thanks. Julian BJ Weschke wrote:> Yes. Set the channel variable MONITOR_FILENAME to be the filename of > your choice. > > On 11/8/05, Julian Lyndon-Smith <asterisk@dotr.com> wrote: >> When recording inbound agent calls, if the queues use agent members >> (Agent/6000), we can get the calls recorded as agent-xxxx.yyyy.zzzz.gsm >> where xxxx is the agent number. However, if the queues use phone members >> (SIP/6000), the recorded filename is simply yyyy.zzzz.gsm. Is there any >> way of making the recorded file either agent-xxxx or even sip-xxxx where >> xxxx is the extension number. >> >> I had thought of changing the recording filename by sending calls from >> the queue into a certain context, but cannot figure out how to do that. >> >> Any clues would be most welcome. >> >> Julian. >> _______________________________________________ >> --Bandwidth and Colocation sponsored by Easynews.com -- >> >> Asterisk-Users mailing list >> Asterisk-Users@lists.digium.com >> http://lists.digium.com/mailman/listinfo/asterisk-users >> To UNSUBSCRIBE or update options visit: >> http://lists.digium.com/mailman/listinfo/asterisk-users >> > _______________________________________________ > --Bandwidth and Colocation sponsored by Easynews.com -- > > Asterisk-Users mailing list > Asterisk-Users@lists.digium.com > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > >
I'm trying to record calls for SPECFIC agents, which queues.conf and agents.conf don't seem to support. Someone suggested I just put a monitor() command before the Dial() so that when the Queue dials the agent, it will start recording. exten => a00090101,1,Monitor(wav||m) exten => a00090101,2,Dial(SIP/a00090101,20,tr) Doing this gets me a few seconds of audio and that's it. I'm sure I had this working Friday. Maybe I just didn't notice that the recording was stopping. Anyone know how to do this? Thanks, Doug. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20060105/a5f9905b/attachment.htm