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If I have in my dialplan [AgentQ] exten => _XX.,1,Dial(Sip/{$exten},120,g) exten => _XX.,2,NoOP(here we are) where [AgentQ] is called by the queue command to a member added by addqueuemember(Local/99@AgentQ) why don't I get to the NoOp if the agent hangs up during the announcement message (to the agent) ? I see in t...

Following on from a posting yesterday from Kevin, I have the following in the dialplan: exten => 709,1,AddQueueMember(SomeQueue|Local/706@AgentQ) I am on extension 706. From the CLI: SomeQueue has 0 calls (max unlimited) in 'rrmemory' strategy (0s holdtime), W:0, C:0, A:3, SL:0.0% within 60s No Members No Callers I call 709, get a console message NOTICE[30879]: app_queue.c:3122 aqm_exec: Added interface ...

...ts on a queue. However, they often forget to go "not ready" or log off when they can't answer the phone. I would like a person calling my queue to be on the queue for a max of 2 minutes, and I'm using the rrmemory strategy. I put a timeout of 12 on the call to my agent in the [AgentQ] context (they log on using Agentlogincallback). It all seems to work ok, except that I get a load of "pbx.c: Timeout, but no rule 't' in context 'AgentQ'" in the error log. What would I use in the 't' rule to stop this error from ocurring ? /* extensions.conf...

...fuses to log out. You get a message "That Agent Is Already Logged On" A "Agent Logoff Agent/xxx" from the CLI does not work either. Looking at the channels, I see pbx*CLI> show channels Channel (Context Extension Pri ) State Appl. Data Local/6002@AgentQ-95d2,1 (AgentQ s 1 ) Down (None) (None) 1 active channel(s) I am making an assumption when I say that this can't be right - I thought that there would always be 2 channels at least (source and dest). What is causing this ? How can I hang this channel up ? Is thi...

We just had * crash on us - no calls could be made / received. We had to kill -9 the * process. Checking the error logs, I came across these two lines, with the times matching the crash: Aug 26 13:48:00 WARNING[19282] pbx.c: Local/6024@AgentQ-94ce,2 already has PBX structure?? Aug 26 13:48:00 WARNING[19282] channel.c: Thread -1105359952 Blocking 'Local/6024@AgentQ-94ce,2', already blocked by thread -1105626192 in procedure ast_waitfor_nandfds anyone got any clues on this (has it been fixed recently ?). We are running cvs-he...

...ou are using an AGI to control the Queue command instead of using it from the dialplan, you have more control over this problem than you realize. For simplicity of illustration, let's say your AGI simply wants to take a call and send it to the next agent in the queue. Your Agents are Agent007, AgentQ and AgentM. Because you did the Polycom transfer from Agent007 to pussygalore, Agent007 is marked as busy in the queue although the call is no longer active for 007. One possible workaround would be to have a duplicate "bail queue" set up the same way. If my AGI does a "core show ch...

There is a problem when transferring calls using REFER, asterisk does not notify dialplan. I've been told to use AMI as a workaround to notify my dialplan/routing program but that would require a huge change to our software. I was wondering if there is any intention of fixing this problem. Here is issue as stated in chan_sip.c "this is currently broken as we have no way of telling the