asterisk users - May 2005 - Broadvoice: No Service, No Email reply but charging the credit card still works

I cannot email them, I cannot call them, I do not get an answer, but the 
credit card is still charged, although NO phone calls are possible 
anymore, ...


Are they still in business? (except charging credit cards)????



bye

Ronald

Broadvoice turned out to be a very frustrating and disappointng service.  I
gave up on them a few weeks ago and cancelled my account.  I signed up with
VoicePulse, but the olny e-mail I received from them stated there were
problems signing me up and to call a number.  I have not and probably will
not follow through and they have not sent me any more e-mails...

-----Original Message-----
From: asterisk-users-bounces@lists.digium.com
[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of Ronald
Wiplinger
Sent: Monday, May 16, 2005 5:41 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [Asterisk-Users] Broadvoice: No Service, No Email reply but
charging the credit card still works


I cannot email them, I cannot call them, I do not get an answer, but the 
credit card is still charged, although NO phone calls are possible 
anymore, ...


Are they still in business? (except charging credit cards)????



bye

Ronald

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Ronald Wiplinger wrote:
> I cannot email them, I cannot call them, I do not get an answer, but the 
> credit card is still charged, although NO phone calls are possible 
> anymore, ...
Hmm.  I called them twice yesterday to ask questions, the queue wait was 
less than a minute in both cases.  First time was via their own service, 
second time was via my cell phone.  Their techs were very friendly and 
accommodating (but not the most knowledgeable.)

My service is working normally.  In fact, now that things have settled 
out with their new partners, it seems to be working *better* than 
before--faster call completions, better voice quality.  Network probes 
show < 1% packet loss to their lax and dca proxies and back over a 48 
hour period.

They emailed me some follow up information after my last call; it 
arrived a few minutes later.

So yes, they are still in business.  (They were within moments of losing 
*my* business when all the lights came back on last week. Guess I'm just 
a sucker for new technology and unlimited free phone calls :-)

Can you elaborate on what is happening with you?

-Johnathan