asterisk users - Aug 2004 - Broadvoice BYOD Plans - 3-way and Call Waiting

if you have anyone questions about your service you can contact us at the
support 978-418-7300
 
James Jones
Broadvoice Technical Support

________________________________

From: asterisk-users-bounces@lists.digium.com on behalf of Ben Wern
Sent: Sat 8/28/2004 4:34 PM
To: Asterisk Users
Subject: [Asterisk-Users] Broadvoice BYOD Plans - 3-way and Call Waiting



Can anyone who is using Asterisk with Broadvoice tell of their experiences
with 3-way calling and call waiting? I can't get Broadvoice to respond to
my question, but I understand that there is a per minute fee (3.9
c/minute?) if you go over your use allowances. 

My question is, how are 3 way and call waiting calls handled? Because
Asterisk would just handle them as two different channels/calls -- does
Broadvoice allow BYOD customers to have two active lines and then start
charging for a third?

If so, does anyone have any configuration examples of limiting the number
of sessions to a single provider?

Ben Wern

I have been unable to get the asterisk voicemail to work reliably with
broadvoice.


-----Original Message-----
From: James Jones [mailto:jjones@broadvoice.com] 
Sent: Sunday, August 29, 2004 6:06 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: RE: [Asterisk-Users] Broadvoice BYOD Plans - 3-way and Call
Waiting

if you have anyone questions about your service you can contact us at
the
support 978-418-7300
 
James Jones
Broadvoice Technical Support

________________________________

From: asterisk-users-bounces@lists.digium.com on behalf of Ben Wern
Sent: Sat 8/28/2004 4:34 PM
To: Asterisk Users
Subject: [Asterisk-Users] Broadvoice BYOD Plans - 3-way and Call Waiting



Can anyone who is using Asterisk with Broadvoice tell of their
experiences
with 3-way calling and call waiting? I can't get Broadvoice to respond
to
my question, but I understand that there is a per minute fee (3.9
c/minute?) if you go over your use allowances. 

My question is, how are 3 way and call waiting calls handled? Because
Asterisk would just handle them as two different channels/calls -- does
Broadvoice allow BYOD customers to have two active lines and then start
charging for a third?

If so, does anyone have any configuration examples of limiting the
number
of sessions to a single provider?

Ben Wern

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To followup, I did finally get a response from Broadvoice indicating that two 
simultaneous calls are allowable on BYOD plans, which would allow Asterisk to 
handle the three-way and call waiting functions. I've just signed up to
verify
this. 

Ben Wern

I've already run into some trouble with Broadvoice. Broadvoice support tells
me that support isn't really available to BYOD plans, which I suppose I 
understand given the variety of devices out there. I'm hoping that someone
on
Asterisk-Users has seen the two issues I'm running into and has a
suggestion.

The first issue I'm seeing is that incoming caller id shows the number as
"out
of area" and the name shows as "147.135.8.129;bvoice" I don't
have this
problem with other incoming SIP providers -- is there some tweak I need to 
make Asterisk see CID information from Broadvoice? 

The other issue is that call waiting does not appear to work. The way I'm 
expecting it to work with Asterisk is to send the second call to me - I'm 
using SetGroup and CheckGroup within Asterisk to limit my calls to two at a 
time total. However, if I'm on a phone call (incoming or outgoing),
Broadvoice
transfers a second call to a "person you are calling is busy" message
-- I
don't see any additional SIP traffic to the Asterisk box. 

Ben Wern

Jeff,
>I believe the whole issue in general has something to do with BroadVoice 
>not setting the privacy bit in the SDP for the call, indicating an 
>anonomous caller id.  As such, it's taking whatever it can for the 
>caller ID, which happens to be the IP of the server that sent it the 
>call. 
Thanks; I forward this to Broadvoice last week, and they appear to have 
corrected this issue -- I'm now getting the full CID information. Not sure 
if they did this in particular or something else, but thanks for your 
suggestion!

Ben Wern

Chris,
>You must have call waiting turned off on your comm pilot control panel,
I didn?t even have that option in my "Comm Pilot" web interface; after
working with Broadvoice support further, they determined that the account 
had not been fully provisioned -- something went south half-way through.

Ben Wern