Hi,
I'm struggle to set up a simple round-robin queue, where I can
determine the order in which the members are tried.
My queues.conf is currently:
[TechSupportQ]
strategy = roundrobin
context = techSupportQueued
timeout = 10
retry = 1
wrapuptime=3
maxlen = 0
joinempty = yes
member = SIP/405
member = SIP/403
member = SIP/402
I am not using Agents (defined in agents.conf), because I don't have
any need for the agents to log on and off etc.
Currently, the queue works great, but the order that it tries to call
the members is not consistent. I want it to *always* call SIP/405
first, and if they're busy or don't answer, it should fail-over to
SIP/403 etc.
Any ideas? Surely I can't be the only one wanting to do this?
Ric