similar to: Queue - roundrobin member order

I have a queue setup to 'roundrobin' (NOT roundrobin with memory). I have three agents. We'll call them 101, 102, and 103. When a call comes in.. I want it to always try 101 if no answer try 102.. if no answer try 103, etc. However, what it is doing is... it will ring 101... if 101 answers, next time a call comes in it will go to 102. This isn't at all what I want. Any ideas

Hi there, this is my queues.conf, I'm using todays CVS: [599] joinempty = yes musiconhold = default strategy = roundrobin servicelevel = 60 wrapuptime = 0 maxlen = 0 timeout=15 announce-frequency = 15 member => SIP/381 member => SIP/300 At first call 381 rings, if you hang up and call again you get the 300 ringing ... this looks more rrmemory than roundrobin, there is something wrong

Hi, I have the same problem with the queue configuration When I receive 2 calls only 1 phone ring even if more agent's phone are free. The second call will go to an other agent only if the first call is pickup. Somebody have a solution ? This is my config file : Queue.conf [general] ; ; Global settings for call queues ; ; Persistent Members ; Store each dynamic agent in each queue

Hi , I;ve Asterisk 1.6.0 with static agents (sip softphones with extns 100 & 101 ) in a queue..When a caller arrives in queue , it lands on first 100 , 100 then does a blind transfer to 101 .. so that the caller can converse with 101 .. strangely enough the queue_log shows : 1253814090|1253814090.12|55365|NONE|ENTERQUEUE||98221232123

I'm setting up a queue for two independent operator phones that are capable of answering multiple calls at once. It's currently working with the following settings and Asterisk 1.4: queues.conf: [telefonistas] strategy=roundrobin ;strategy=leastrecent music=default timeout=60 retry=0 maxlen=0 wrapuptime=0 ringinuse=yes autofill=yes joinempty=yes member => SIP/8899 member =>

Does anybody have realtime queue members working? Not the queues themselves, just the members. I have realtime working for voicemail and sippeers, but I can't get queue members to work. Here is what I have: res_mysql.conf: [general] dbhost = 127.0.0.1 dbname = ASTERISK dbuser = myuser dbpass = mypass dbport = 3306 dbsock = /tmp/mysql.sock queues.conf: [general]

Hi, I setup a queue (number 4050) with one static agent (extension 4054). What I would like is that when someone calls the 4050 queue and there are neither "dynamic" agents logged in nor is the static agent 4054 "on-line" then the caller gets out of the queue and falls into another context (eg. voicemail or anything). Not "on-line" means that either the SIP

Hi all, We have an 8 agent support desk setup with 2 call queues running Asterisk 1.4.5. Every so often agents will receive a call from the queue that only rings once not allowing them time to answer. The call doesn't seem to be dropped, just seems to go to voicemail. The agents are also mentioning they do not receive the 30 second wrapuptime I have specified in queues.conf. We're

Hi to all, I have a strange behavior in my asterisk server. I have a queue for 5 agents, the calls enter the queue an go to the agents normally, but if I need to transfer or dial directly to an agent extension that is already in a call, the pbx hung up the actual call (not the transferred call). This is what I see in the log. Called 103 -- Agent/103 is ringing --

Hello everyone. I got a little problem in here: I want to set up a queue so that if anything of these happens: a) No agents logged in b) All agents busy Then the user gets diverted somewhere. I used this (for testing purposes only, of course): exten => 7080,1,Answer() exten => 7080,n,Queue(teste) exten => 7080,n,Goto(${QUEUESTATUS}) exten => 7080,n(ERROR),NoOp(${QUEUESTATUS}) exten

Hello, I have a partially working Realtime Queue using unixODBC and Firebird. I followed the steps on asterisk-guru and the voip-info asterisk message boards but have been having no success. I say that my queue is partially working because callers can join the queue. However the calls do not go to the agents even if the agent is not tied up and is available for calls. So the caller is stuck

Hello, I'm using MySQL realtime Call Queues (table /queues/ and table /queue_members/). I would like to ring the members of the call queue in a certain order. Therefore I use ring strategy /lineair /and I put the members into the table /queue_members/ in the order in which they have to be rang. So I have the queue : | name | musicclass | announce | context | timeout |

Hi all! My problem is that calls being placed in the queue, and are waiting while the agents are busy, when an agents is then free they gets connected to the agent but there is silence (no voice). If a caller has not to wait in the queue, there is no problem. My agents have an iax2 client, and imcoming calls are over SIP. queue.conf: persistentmembers=yes autofill=yes ringinuse=no

Hi, I'm trying to use Round Robin Memory with my queues. It seems to work fine... that being I call in.. first time agent 1 will get a call, second time agent 2, and so on. However, it seems if a period of time has gone by since agent 1 got a call (I don't know how much but say 10 minutes or so) when another call comes in.. agent 1 gets the call again. Can anyone confirm this? Is

Hi all, I have configured the queue below, but when I go into the queue, asterisk does not announce hold time: [support] musiconhold=>default strategy=ringall context=check_time timeout=20 wrapuptime=1 maxlen=3 announce-frequency=5 announce-holdtime=yes joinempty=no leavewhenempty=yes reportholdtime=yes I've tried changing timeout, announce-frequency, but still the same; queue works

When agents are on the phone, and the CLI queue show command shows their status as busy, the queue still tries to send them calls. Running Asterisk 1.6.0.17 and using AddQueueMember to dynamically add agents. ringinuse is set to no for queue. Agents are using Polycom 430s. dialplan: exten => s,n,Queue(orders,itT,,,80) queue definition in queues.conf: [orders] maxlen=20 queue-thankyou=

I am having a problem with the Call Queue Feature. If I let a user into the Queue prior to an agent being available for them to take the call, they experience the following: 1) they hear that they are the first in line 2) when the agent finally logs in (the caller on hold in the queue is sent to the users phone) 3) the AGENT is still in the login phase hearing that they are "successfully

Hi, I have the following configured for my queue. However, it seems that because I have 'memberAgents' setup people still join the queue even when no one is logged in! How can I have agents assigned like this, yet still not allow joining the queue if they are not logged in? [201] wrapuptime=60 timeout=30 strategy=leastrecent retry=15 queue-youarenext=queue-youarenext

Hi, I have 1.2.9.1 installed. It always rings first available agents for 15 seconds, then rings and hangs up the next agents straight away, then ring the next agents for 15 seconds. It goes as a loop. Any one has the following same problem? Thanks. Agents.conf [general] persistentagents=yes [agents] autologoff=60 wrapuptime=15000 ackcall=no group=1 agent => 7130,7130,agent1 agent =>

Hi everyone Has anybody ever come across this, I want it to join automatically the recording files for me but it creates the wav files as I expect but it doesn't join them sadly, so eg: ls 1250623104.10-in.wav 1250628672.23-in.wav 1250630411.30-in.wav 1250623104.10-out.wav 1250628672.23-out.wav 1250630411.30-out.wav Here is my queues.conf snippet [testQ]