search for: roundrobin

Dear all, I can't understand the diff between roundrobin and rrmemory strategy. Could you explain for me ? and is roundrobin means each available interface ring once or several times and ring another? ; A strategy may be specified. Valid strategies include: ; ; ringall - ring all available channels until one answers (default) ; roundrobin - take turns...

First of all I would like to thank Mark for getting roundrobin to go roundrobin. Good job. Now we have some options here for leastrecent and fewestcalls strategy. It needs some work on the logic and Mark recommend that I ask the list and get some input before he makes any changes to it. fewestcalls from what I have seen would always ring the agent with the...

I have set up an operator queue for our receptionist. That way, if she takes a break or is out, by logging out of the queue, calls to the "Operator" can be handled by other agents. I have set strategy = roundrobin in queues.conf. According to "the book" ATFoT, roundrobin always starts with the first agent in the queue. This is the desired result. I want all calls to start there, and if she is busy or does not answer, calls should go to the next agent logged into the queue. Yet, I am seeing it b...

I have a queue setup to 'roundrobin' (NOT roundrobin with memory). I have three agents. We'll call them 101, 102, and 103. When a call comes in.. I want it to always try 101 if no answer try 102.. if no answer try 103, etc. However, what it is doing is... it will ring 101... if 101 answers, next time a call comes in it wi...

Hey guys, i'm wondering if there is any good way to get app_queue working in real roundrobin strategy. The idea is to specify a call list of, lets say, 3 agants. Those agents should always be called in the correct defined order. So all calls have to get the following agent priority: 1st Agent -> 2nd Agent -> 3rd Agent I've actually solved that by defining penelty for the accoun...

I have setup several Calling Queues, each setup with RoundRobin strategy. When I call the queue, the first member/agent phone rings. Great! I call it again, the second member/agent rings?? I thought that was the RRMemory strategy, but it seems RoundRobin is also doing it. Anyone know what I can do to my queues, in order to force each call down the orderin...

Hi there, this is my queues.conf, I'm using todays CVS: [599] joinempty = yes musiconhold = default strategy = roundrobin servicelevel = 60 wrapuptime = 0 maxlen = 0 timeout=15 announce-frequency = 15 member => SIP/381 member => SIP/300 At first call 381 rings, if you hang up and call again you get the 300 ringing ... this looks more rrmemory than roundrobin, there is something wrong in my setup maybe ? Tnx !...

Hi, I would like to implement a queue using a circular strategy, I mean, using roundrobin or rrmemory strategies. However, I am not able to define the order Asterisk will call the agents once a new call arrives in the queue. Seems that Asterisk will always define its order as the queues.conf file is read, and most of times this order is different from the one I want (for each queue in q...

Hi all, I have a need where ACD ringall and ACD roundrobin ring strategies will be combined. Basically, ring every agent in a specified order, but whenever it times out and goes to the next agent, I still need the previous agent(s) to continue to ring. I would like to develop this extension myself as a contribution to the asterisk community. In doin...

Hi, I'm struggle to set up a simple round-robin queue, where I can determine the order in which the members are tried. My queues.conf is currently: [TechSupportQ] strategy = roundrobin context = techSupportQueued timeout = 10 retry = 1 wrapuptime=3 maxlen = 0 joinempty = yes member = SIP/405 member = SIP/403 member = SIP/402 I am not using Agents (defined in agents.conf), because I don't have any need for the agents to log on and off etc. Currently, the queue works great,...

...son I don't understand, if an agent is busy, and it is his/her turn in the queue round, asterisk gives an "all destinations are busy" message and hangs up the call. Agents are SIP lines registered with an audiocodes MP108FXS which registers each line independently. Ringing strategy is RoundRobin (most of this configured using AMPortal, but checked that is consistent with documentation on queues on the wiki). Supposedly, the roundrobin strategy is used on available agents, not busy ones, am I correct ? Where can the failure be ? The best way I was able to replicate the problem is using onl...

It looks like this issue has been raised before, but I see it mostly ignored and no answers given, so here it is again: For the past couple of years, I've wanted a queue that works very similarly to roundrobin/rrmemory, but that doesn't remember anything about where the last ring went to. This new strategy would always start at the first member (as defined in queues.conf) when a new call came in. I actually coded up a simple version of this (that I've been using for a couple of years) which I...

...;<| listening_service == ''messaging00'' |>> class { ''haproxy'': } haproxy::listen { ''messaging00'': options => { ''mode'' => ''tcp'', ''balance'' => ''roundrobin'', ''option'' => [ ''tcplog'', ''tcpka'' ] }, ipaddress => $::ipaddress, ports => [''55672'',''5672''], } haproxy::listen { ''private_monitoring...

Seeing as the "leastrecent" strategy does not work for us (it will *always* call the leastrecent agent, even if that agent is busy, and will not move to the next agent) I thought I'd try the roundrobin strategy. This seemed to work - however, I had my supervisor telling me today that a certain agent seemed to be getting most of the calls - and when I checked, out of 50 inbound calls, that unlucky person had over 60% of them (we had 4 agents logged in). Is this a "designed behaviour&quot...

We're moving a somewhat complicated call center over to an Asterisk system, and I'm looking for documentation on queue/agent configuration. So far I haven't found anything on the Digium or Asterisk websites, and I was hoping that someone could point me in the right direction. Thanks, Devon

Dear All, I've got a working asterisk installation which I need minor help from. Currently, I'm running a Sales Queue, which is answered by a selected group of people. Here are my queues.conf [sales-hotline] strategy = roundrobin timeout = 10 member = SIP/602 member = SIP/603 member = SIP/701 member = SIP/604 After calls come in, it works fine, however, I notice that even when SIP/602 is on the phone, Asterisk will still ring her. I believe its due to the fact that the phone support call-waiting. Is there anyway that I can...

...for handling all the data, songs, listeners, royalties, etc. It's all in the docs. On Tue, Jan 14, 2020, 17:57 Chip <chiapas at aktivix.org> wrote: > On Tue, 14 Jan 2020 at 19:32, Michel van Dop <mvandop at xs4all.nl> wrote: > >> We use a dns failover solution include roundrobin. Its not super fast but >> in 120 seconds the solution work. So thats a good backup solution for the >> most radio stations. >> Have anyone on php load balancing solution working on a webserver? >> > > That sounds a resilient solution, Michel. > > Can you please...

We use a dns failover solution include roundrobin. Its not super fast but in 120 seconds the solution work. So thats a good backup solution for the most radio stations. Have anyone on php load balancing solution working on a webserver? Best regards, Michel > Op 14 jan. 2020 om 19:45 heeft Alex Hackney <me at alexhackney.com> het volgen...

Hi, I have configured a call queue as follows: [sales] music = default strategy = roundrobin timeout = 20 retry = 5 reportholdtime = yes announce = queue-sales member => Agent/9021 member => Agent/5901 member => Agent/9020 member => Agent/1114 Now, I would expect all calls to this queue to be delivered first to 9021, then to 5901, then to 9020, then to 1114 (all agents are log...

...) exten => 1,3,queue(sales) [queue.conf] [default] ; ; Default settings for queues (currently unused) ; [sales] music = default announce = sales_queue ; This not played until after # pressed .. How can i get announce to play as soon as call answered? announce-frequency = 20 strategy = roundrobin timeout = 15 retry = 5 maxlen = 0 member => Agent/7001 member => Agent/7005