asterisk users - Sep 2004 - Cisco Downloads --> was --> Re: Cisco 7960 and Asterisk...not working...

I just had to deal with this yesterday. I called Cisco and they gave me a
part number for the support contract. I looked around and it was $90... I
posted back to this list and was happy when someone gave me the correct part
number, which at CDW was $10... Not too bad.

Although I can't believe Cisco waists time with $10 service contracts. At
that point just make the damn thing free.

Anyway, I don't have the email in front of me but google the list from
yesterday (Friday) and I'm sure you will come across it.

~c

Message: 10
Date: Sat, 25 Sep 2004 18:45:44 +0000
From: C Wegrzyn <lists@garbagedump.com>
Subject: Re: [Asterisk-Users] Cisco 7960 and Asterisk...not working...
To: Asterisk Users Mailing List - Non-Commercial Discussion
	<asterisk-users@lists.digium.com>
Message-ID: <4155BCD8.8000107@garbagedump.com>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed

Is there a place to get the software load for the Cisco phone without 
having a support contract? Buying the phone was costly enough, but now 
needing to pay for the software to "fix" it is really poor!

Chuck Wegrzyn

Chad Brown wrote:
>Chuck,
>
>The first thing I would do is to upgrade the load to version 6 or
>higher. I'm running the latest...version 7.2. (I'm very happy with
it)
>
>Are you using TFTP to load the configuration or manually configuring the
>7960? I know it's a pain to setup TFTP just for a quick test. However,
>it's well worth it. If you have a CCO account you can find the latest
>load and config files here:
>http://www.cisco.com/cgi-bin/tablebuild.pl/sip-ip-phone7960
>
>After getting the infrastructure in place the following link was all I
>needed to get my 7960 phones working properly:
>http://www.voip-info.org/wiki-Asterisk%20phone%20cisco%2079xx
>
>However, the 7960 does have some basic error logging. I'm not sitting in
>front of it right now so I can't tell you the key combinations. 
>
>Hint: I went from version 3.2 like you to 7.2. However, as an interim
>step I had to go to 6.0 first.
>
>Thanks,
>
>Chad
>
>-----Original Message-----
>From: asterisk-users-bounces@lists.digium.com
>[mailto:asterisk-users-bounces@lists.digium.com] On Behalf Of C Wegrzyn
>Sent: Saturday, September 25, 2004 11:03 AM
>To: Asterisk Users Mailing List - Non-Commercial Discussion
>Subject: [Asterisk-Users] Cisco 7960 and Asterisk...not working...
>
>Hi! I have Asterisk up and running and have KPhone, IAXtel and FWD 
>connected to it and working. I have a Cisco 7960 with version 3 (App. 
>Load ID POS3-2-00) software. I have configured the 7960 correctly, I
>think;
>
>I have set everything - name, shortname, auth.name and display name set 
>to 200.
>I have set the password to 200.
>I've set the proxy address/port to 192.168.1.117/5060.
>
>I can't seem to get the phone to connect to Asterisk, though Kphone 
>works fine. Does anyone have an idea of what I am doing wrong?
>
>TIA,
>Chuck Wegrzyn
>
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Christopher Jacob wrote:
> Although I can't believe Cisco waists time with $10 service contracts.
At
> that point just make the damn thing free.
Their core market is enterprises with hundreds, if not thousands, of 
7960s.  At that point it adds up.  :-)

--Jon Radel
jon@radel.com

Christopher Jacob wrote:
> I just had to deal with this yesterday. I called Cisco and they gave me a
> part number for the support contract. I looked around and it was $90... I
> posted back to this list and was happy when someone gave me the correct
part
> number, which at CDW was $10... Not too bad.
> 
> Although I can't believe Cisco waists time with $10 service contracts.
At
> that point just make the damn thing free.
> 
> Anyway, I don't have the email in front of me but google the list from
> yesterday (Friday) and I'm sure you will come across it.
> 
> ~c
> 
	I too contacted CDW about the $9.37 Cisco support contract.  But 
because I did not buy my phone from them I was not allowed to purchase 
it.  The vendor I bought the phone from does not provide them.  What are 
the "magic words" to get CDW to sell it to you?  With all of this
hassle
I highly doubt that I will buy more Cisco phones anyway.  After talking 
with people at Astricon my next purchase will be an Aastra or Polycom. 
Aastra was a sponsor and had their own booth, plus I saw their guys at 
the dev meeting so I already know that they have much more interest in 
us than Cisco...

	But for now I still have a brand new 7960 that does absolutely nothing. 
  (Except round out my collection of modern art).

--
Kristian Kielhofner