similar to: Agent Callback methods?

I'm unable to get the Dial option 'g' to work with callback agents. The plan is to use it so that I can redirect a customer to a menu so they can rate the call they just had with the agent. However, when the agent hangs up the call does not continue in the dialplan. I login with the agent. Call joins the queue. The agent and call get connected. The agent hangs up and the call

Per the wiki: Logging off 1. call the extension for AgentCallbackLogin 2. enter your password followed by # 3. when asked for the extension number just press # But if your exten=> is this: exten => 2010,1,AgentCallbackLogin(3333|3044@mycontext) How do they logoff per the wiki's directions? If you use ACBL as above, it never asks you for the extension number because you have

Hello all, I've got a question regarding automatically logging in an agent on a predefined extension. I want to provide agents with a webinterface they can use to login in, now you might wonder why they can't use the phone - don't ask - customers eh :-) So what I basically need is a way to log in an agent using AgentCallbackLogin at an extension without them having to answer /

http://bugs.digium.com/bug_view_page.php?bug_id=0001693 This patch adds a lot of options for AgentLogin/AgentCallbackLogin Please test and respond in the bug tracker! /O ------------------------------------------------------------------------------------- "This patch adds quite a few new features into __login_exec () of channels/chan_agent.c for AgentLogin() and AgentCallbackLogin(). Only

I am using AgentCallbacklogin to logon agents. I am trying to avoid agents being logged in more than once in different extensions (is this a bug?) by passing the callerid to the AgentCallbacklogin funtcion as an option. The problem is that by doing this, agents are not asked for an extension and they cannot logoff (by pressing the #). Any ideas how can agents logoff? -------------- next part

Hello all. I'm setting up a new call center PBX using * v1.4, and figure it's better to go with AddQueueMember over AgentCallbackLogin. The functionality of AgentCallbackLogin still works, but without a firm idea of how long it will be in the codebase, I'm wary of building a system on top of it. The basic mechanics work, but I'm having some trouble on logging. With

This may be a stupid question, but I couldn't find anything on the wiki about it or on google. I have about 5 agents in my call center. I want them to login using agentcallbacklogin. The reason being is that I don't get so many inbound calls. We mostly make outbound calls. Therefore, during the times where we don't get calls, I want my agents to manually dial out. When calls

Good Day list, Anyone know if there is a way to have the AgentCallBackLogin function play a voice file after the agent picks up the phone? If this is not an available feature, any ideas on the difficulty in making this feature? Example: Extensions.conf exten?=>?700,1,AgentCallbackLogin(${CALLERIDNUM}|?AnnounceCAllQue-TechSu pport?); ....... exten => s,6,Queue(queue1)

Hi folks, I'm running asterisk 1.2.10 and I need to use agent dynamic login. I read some doc and follow some tutorials but the agents can't login into the queue. Asterisk ask to me to dial the password agent and after this, it doesn't do nothing ( it doesn't tell login ok or login incorrect..). In the * console if I do show agents, any agent are logged. Any help will be

I have res_fax setup and working for the most part. However, I'm seeing some fax machines drop the connection on me - Apr 9 17:33:11] NOTICE[30809]: res_fax.c:906 generic_fax_exec: Channel 'DAHDI/1-1' did not return a frame; probably hung up. -- Channel 0/1, span 1 got hangup, cause 102 -- Channel 'DAHDI/1-1' FAX session '20' is complete, result:

See comments below. Henry Devito wrote: > Here's the problem. When I call 555 to login, it asks for the agent ID > which I enter as 501, it asks for the password which I enter as 1234, > then it asks for the extension I dial 501 It then says that extension is > not valid. What am I missing? Of course 501 is valid I can make and > take calls from it now. > > >

Can anyone confirm that the feature listed below works? I'm using AgentCallbackLogin and it never seems to log the agent off if they don't answer. /etc/asterisk/agents.conf ; Define autologoff times if appropriate. This is how long ; the phone has to ring with no answer before the agent is ; automatically logged off (in seconds) ; autologoff=15 -- Go to

Hello everybody, I have started using Asterisk in a call center with ACD. I have noticed something and I wonder if anyone knows whether it is a bug or a feature! I am using Queue application to ring a number of agents that have logged on using AgentCallbackLogin. Now, while an agent receives a call from the Queue they cannot logoff using AgentCallbackLogin. Instead the Agent is asked for

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi List, I'm using the apllication AgentCallBackLogin so agents can login to a queue. They just need to enter the password, the CallBack Extensions is the ${CALLERIDNUM} Is there a way to AgentsLogOff withou using the AgentCallBackLogin application. I don't want the user to enter they CALLERIDNUM. Regards -----BEGIN PGP SIGNATURE-----

Can someone tell me why this is not valid... [start] exten => 1000,1,Answer exten => 1000,2,Wait,1 exten => 1000,3,AgentcallbackLogin(1000||2000@Local) exten => 2000,1,Macro(DialProxy,115551212) exten => 3000,1,Queue(testq||||45) while this is: [start] exten => 1000,1,Answer exten => 1000,2,Wait,1 exten => 1000,3,AgentcallbackLogin(1000||2000@start) exten =>

Hi, I'm seeing something I'd like suggestions on: I have a queue with agents that log in using agentcallbacklogin. The extension that is logged in with is a Local channel. Now, if a call comes in to the queue and is handled by an agent (in our case using Cisco 7960 SIP phones) and transferred (attended) to another extension, the agent remains unavailable during the remains of the call.

All, I'm trying to configure queue agents w/ a DUNDi setup so that an agent can login to whatever server they please w/o any custom setup. In general this seems to work, agents login w/ AgentCallbackLogin into the incoming context (not a special queue context) and can receive queue calls. The problem is that since the incoming context is the same context as the normal incoming call context,

Hi, I have callcenter running with v 1.2 with AgentCallbackLogin and now trying to move to 1.4 using the example doc, doc/queues-with-callback-members.txt. From what I understand the basic idea in the example is to 1. Authenticate a caller with VMAuthenticate 2. Get his SIP Channel number 3. Use

Hi guys! We have a call centre that has been moved across from an old Ericsson MD110 PABX to an Asterisk server with those in the call centre using X-Lite as their softphone. I'm trying to get Agent presence configured so that X-Lite gives the operators a visual indicator of their status - logged on, off and on "pause". I'm using chan_agent for the agents, so agents are

I am developing an ACD front end using Asterisk 1.2.14. I heard that AgentCallBackLogin will be deprecated in future version of *. Is this true? If it is, how can I use AddQueueMember to replace AgentCallBackLogin? I mean to login an agent in multiple queues at once. I have multiple queues and a lot of agents defined in queues.conf and agents.conf. Each agent may login more than one queue. It