Displaying 20 results from an estimated 1000 matches similar to: "Dynamic Queue Members - Auto Logoff"
2004 Feb 02
4
agent autologoff
Can anyone confirm that the feature listed below works? I'm using
AgentCallbackLogin and it never seems to log the agent off if they don't
answer.
/etc/asterisk/agents.conf
; Define autologoff times if appropriate. This is how long
; the phone has to ring with no answer before the agent is
; automatically logged off (in seconds)
;
autologoff=15
--
Go to
2004 Sep 30
2
Queue Setup
Hi, I am on my next venture now, Need to set up 3 queues. I would like
these setup using the agentcallbacklogin. Does anyone have an example of
this? I have looked through the wiki , but all that did was confuse me.
One of the problems I'm having is how do I configure my extensions.conf to
dial the agentcallbacklogin
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2004 Oct 01
1
Agent Login Problems
See comments below.
Henry Devito wrote:
> Here's the problem. When I call 555 to login, it asks for the agent
ID
> which I enter as 501, it asks for the password which I enter as 1234,
> then it asks for the extension I dial 501 It then says that extension
is
> not valid. What am I missing? Of course 501 is valid I can make and
> take calls from it now.
>
>
>
2004 Apr 23
1
Call Queues, Call groups
Is anyone successfully using call queues and call groups? If so do you have
an example configuration?
The wicki and mailing list information I found is pretty old.
Thanks!
Paul
pmahler@signate.com
2007 Apr 16
2
Problem with queue
I have queue set up in realtime on Asterisk 1.4.2.
Below is the senario that is happenening ::
I have created a test queue with only one agent. Once I call the test queue the agents phone rings if the aagent is logged on. everything till here is fine.
Now if the agent does not pick up the call, the call automaticaly disconnects after 15 secs as set for the queue, till here also it is fine.
But
2004 Sep 30
1
Queue Setup almost got it
Check my reply to your last post.
Use SetGroup and Checkgroup before sending the call to your agents.
Robert Jackson
-----Original Message-----
From: Henry Devito [mailto:hdevito@qwest.net]
Sent: Thursday, September 30, 2004 10:09 PM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: RE: [Asterisk-Users] Queue Setup almost got it
Ok I think I have the queue
2005 Jan 30
5
agent logoff
I am using AgentCallbacklogin to logon agents. I am trying to avoid agents being logged in more than once in different extensions (is this a bug?) by passing the callerid to the AgentCallbacklogin funtcion as an option. The problem is that by doing this, agents are not asked for an extension and they cannot logoff (by pressing the #).
Any ideas how can agents logoff?
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2004 Oct 06
1
how does agent logoff if you supply extension?
Per the wiki:
Logging off
1. call the extension for AgentCallbackLogin
2. enter your password followed by #
3. when asked for the extension number just press #
But if your exten=> is this:
exten => 2010,1,AgentCallbackLogin(3333|3044@mycontext)
How do they logoff per the wiki's directions? If you use ACBL as above, it
never asks you for the extension number because you have
2005 Feb 02
8
howto answer a call in a queue
hello i need to know how to enable the feature in the agents.conf to make
the users got to press # to answer the call when is in the queue and the
agent is logged in.
at this time the call enters the queue and the agents who is logged in
only beeps once and then the call enters automatically.
can anybody help me??
TIA
Edgar
2006 May 23
2
Queues - Can I PAUSE an agent instead of LOGGING OUT?
Hi,
If an agent doesn't take a call.. is there some way I can PAUSE them
instead of logging them out?
2007 Jul 05
1
AgentCallBackLogin vsAddQueueMember
sorry, was only for users list...
Hi Kevin,
Hi list,
you are right, acting now is not needed, when callbacklogin will be removed
anywhere in future...
But thinking how to realice alternatives can't be so wrong.
Callbacklogin gives a very simple way to use more queues for one agent,
which only has to logon to only one system.
No need to make dbs or tables for saving, where the agent has to be
2006 Dec 06
1
Agent autologoff dynamic queue members - Brain aches please help
Hi list,
Using Asterisk 1.2.10
I am getting seriously confused by Queues and Agents.
So far I configured my queue and agents, had my agents login using
agentcallback.
Call enters queue agent gets a call, if agent doesn't answer after 20
seconds a flag is set in AstDB (thanks to: Leo Ann Boon), call is returned
to queue and the cycle continues. If the same agent doesn't
2003 Aug 09
5
app_queue, fewestcalls and leastrecent logic
First of all I would like to thank Mark for getting roundrobin to go
roundrobin. Good job.
Now we have some options here for leastrecent and fewestcalls strategy. It
needs some work on the logic and Mark recommend that I ask the list and
get some input before he makes any changes to it.
fewestcalls from what I have seen would always ring the agent with the
fewestcalls first then go into
2011 Sep 07
4
(no subject)
Hi team,
I am trying to find solution to hangup b-party call after 1 min with out disconnecting the call of a-party but following dial plan which is disconnect both the calls.
Please suggest me the solution.
[TB]
exten => _X.,1,Wait(${INCOMING_WAIT})
exten =>_X.,2,Verbose(TB)
exten =>_X.,3,Answer()
exten => _X.,4,Set(mainLoop=0)
exten =>
2003 Nov 27
1
Agent Logoff inability when calls are being received from queue
Hello everybody,
I have started using Asterisk in a call center with ACD.
I have noticed something and I wonder if anyone knows whether it is a
bug or a feature!
I am using Queue application to ring a number of agents that have logged
on using AgentCallbackLogin.
Now, while an agent receives a call from the Queue they cannot logoff
using AgentCallbackLogin. Instead the Agent is asked for
2003 Sep 11
1
autologoff dynamic agents
I use a single queue for all incoming calls, and different people login at
different times to handle the calls, however, quite often, people forget to
logout again (incl me). This causes problems because eventually everyone has
gone home, and people end up sitting in the queue in-definitely...
I use this in extensions.conf
exten => 691,1,AddQueueMember(queue,${CHANNEL})
So, how can I have
2007 May 03
1
Autologoff
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2003 Apr 01
7
MGCP
Hi,
I picked up a router with 8 voice ports that supports MGCP, but it has
several options that I am not familiar with or do not seem apparent in the
mgcp.conf.
Enter the default IP address for the Notified Entity: [0.0.0.0]
Enter the listening port of the Notified Entity: [2427]
Enter the IP address for MGCP signalling (Data): [192.168.0.210]
Enter the local port for MGCP signaling (Data):
2004 Aug 24
2
call queue help
Guys I am having some serious issues with my call queue and Management
is breathing down my neck pretty bad, and I am running out of ideas.
I have a single queue for my tech support department. I originally was
using the AgentCallbackLogin for them and it tested out great on our
testing weekends, but it hasn't worked out since. It would only let one
of them take calls at a time, no matter
2007 Nov 02
2
asterisk as a gateway
Hello,
Could anyone please give some information on configuring asterisk as a gateway.
What contents have to add in h.323 .conf and extensions.conf files ?
Thanks & Regards
Bincy K Philip
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