similar to: Queue log analyser / report

Hi, Anyone knows if there is a way to play a list of sound file in a round robin mode (at specific interval) while someone in waiting in moh in a queue? Ok, you enter a queue and wait listening to moh, every X minutes a sound file is played from a list of sound files to be played. If that possible and if so how? Thanks for any pointers. Andre

IPSwitchBoard Version 0.123 - 17 July 2005 * Queue Analysis has been added to IPSwitchBoard. In order to properly manage ACD queues, it is important to be able to keep track of details of call setups and teardowns in much greater detail than traditional call detail records provide. In order to support this, extensive and detailed tracing of every queued call is stored in the queue log, located

IPSwitchBoard Version 0.123 - 17 July 2005 * Queue Analysis has been added to IPSwitchBoard. In order to properly manage ACD queues, it is important to be able to keep track of details of call setups and teardowns in much greater detail than traditional call detail records provide. In order to support this, extensive and detailed tracing of every queued call is stored in the queue log,

Prepend *67 if your carrier allows it Thanks, Steve Totaro http://www.asteriskhelpdesk.com > -----Original Message----- > From: Andre Courchesne - Consultant [mailto:courchea@net-forces.com] > Sent: Thursday, April 13, 2006 12:02 PM > To: asterisk-users@lists.digium.com > Subject: [Asterisk-Users] Display "Confideltial" or "unknown" on called > iddisplay

hi I really want a good queue_log analyser, but I don't want to waste > EUR 1000 for something like that, so I thought starting a small project for it. I started off in php just creating a basic parser for the log, and I'll go on extending it. See http://karlsbakk.net/asterisk/scripts/queue_log_analyser-0.0.1- pre1.php.txt Does anyone want to join this effort? roy

There seems to be something about SL for queues since when the show queues CLI command is used, it give something like "SL:0.0% within 0s": pbx*CLI> show queues 1 has 3 calls (max unlimited) in 'rrmemory' strategy (243s holdtime), C:174, A:9, SL:0.0% within 0s Members: SIP/1242 (dynamic) has taken no calls yet SIP/1251 (dynamic) has taken 4 calls

Hi, When making a call from an Asterisk box over a PRI connection, I am able to set the Caller ID phone number to what ever I want. This works find. How to I make the called party callerid display "Confidential" or "unknown" as we sometimes see ? Andre

Hi all, Here is the situation. Linux workstation access a web page on a web server (not the one running Asterisk). From that web page, we need to initiate a dial-out on the Asterisk server and once the call is connected, it must ring on the agent's hard phone. Any pointers about how to initiale an Asterisk call from a remove web server? Thanks, Andre Courchesne

Hi, For thanks to everyone that answered the "dial from pph". On an other subject, how would I go about playing a wav file while talking to someone over a Zap channel ? Let me explain. I am on line with someone. I want him to hear a WAV (or mp3) sound file. I punch a key on my phone keyboard and he hears the sound file and after we can continu talking. Any hints

I've been doing some work on a queue log analyser for a while now, getting the basics in place, an example of which you can find at the URL below. However, just wondering what information people think is most useful in a log analyser? At present it includes the following features: # Time periods - specify a period of days from the log which you want to generate statistics for (e.g. only the

Hello list, I am trying to set a custom SIP header on all calls that are made by the app queue because I want to track a certain state at the SIP level. If I use the following code: exten => s,n,SIPAddHeader(X-Unique-ID: ${UNIQUEID}) exten => s,n,Queue(myQueue) this works fine for the FIRST call made from the queue to an agent; but if that call does not go through, it's not repeated

hi i need an open source callcenter manager system like queuemetrics but opensource any one know any? i prefer to search before start a new one thanks David -- (\__/) (='.'=)This is Bunny. Copy and paste bunny into your (")_(")signature to help him gain world domination. -------------- next part -------------- An HTML attachment was scrubbed... URL:

Hello list, I have been researching a bit into the way the queue app works and how different timeouts play together, and have prepared a short tutorial on understanding queue timeouts - see http://www.oinko.net/astrecipes/index.php?n=118 - any suggestion, error found or correction is welcome. While I was at it, I came across a strange bug: imageine you have three callback agents

Hi, Any reason why I can not get the php exec() function to execute a shell command inside an agi script? Thanks. Andre

Under 1.4.5 and 1.4.6, I've seen a few instances where the channel name in queue log entries is replaced by a snippet of a manager event: --START-- 1183582823|1183582823.104763|queuename|SIP/XXXX|REMOVEMEMBER| 1183582828|1183582793.104744|queuename| Context: macro-dialout Extension: s Priority: 3 Application: GotoIf AppData: 0?blockclid Uniqueid: 1183582822.104759

I'm not sure if this is the best subject line, and I apologize in advanced for the cross-posting, but I've been trying to get past a piece of code for two days now, and seem to have narrowed where a show stopping crash is occurring... I keep getting: psql:../sql/schedpak.sql:257: server closed the connection unexpectedly This probably means the server terminated abnormally before or

Hello, We had an incident recently where a call was in queue for an extended period of time. We use queuemetrics for reporting, and it reports that the call was waiting for 20 minutes. The different thing about it is that the disconnect reason is stated as Timeout. Is there a set maximum time a call will wait in the queue before being automatically disconnected? I tried looking through the code

Is there a way to play a different message than the periodic announce after a certain time? I have been asked by a customer to do something like this: The user enters the queue. We play position and periodic announce every 60 seconds. If user has waited for more than 5 minutes then play a message with option to leave a voicemail This means that I would have to be able to play a different

Hi Everyone, We are using Queuemetrics but it doesn't Record the Hold Time as it's never logged on the queue_log file. However, when an agent or an extension presses HOLD button on their phone, asterisk does create an event for Music On Hold which is logged in the /var/log/asterisk/full. I want to record the total hold time for an extension and save it with an epoch time stamp. What is

Hello list, I'm pleased to announce the availability of QueueMetrics 1.3.1. This release adds a number of new functionalities to QueueMetrics 1.3, and most notably: * A new XML-RPC interface: extract data from QueueMetrics using any programming language. See the document named "Accessing QueueMetrics through the XML-RPC interface" available from the downloads page to see how easy