similar to: Asterisk ACD with Polycom IP501

Hello, Polycom ip soundpoint support ACD login/logout . Can we configure asterisk with polycom ACD support? Regards Harry ___________________________________________________________________________ Nouveau : t?l?phonez moins cher avec Yahoo! Messenger ! D?couvez les tarifs exceptionnels pour appeler la France et l'international. T?l?chargez sur http://fr.messenger.yahoo.com

Hi, I have several Polycom 501 connected to asterisk. The phone has an ACD-login function that I'd like to use. But I can't find find much information about this. I've read a post on bugs@digium (http://bugs.digium.com/view.php?id=6119) about this function but I'm not really clear on if this is actually working or not? Has anyone actually used the Polycom ACD-login function

Thanks! Do you have any suggestions on what I might do next. I have the phones, I have asterisk, and I have everything setup. But i can't get the login to work with the Polycom function. Nothing happens...and I can't find any readmes' or manuals. Regards, Jan -----Ursprungligt meddelande----- Fr?n: asterisk-users-bounces@lists.digium.com

One of my friends is facing this problems and I could not find any solution to that. Hence this post. In her Asterisk PBX, she has programmed about 10 agents, and strategy is rrmemory. Everything works fine. When an agent has received an ACD call, another call is not presented to him as long as he is on the ACD call. However when an agent has made an outgoing call, he is still presented another

Hellow, i need the following requirements with asterisk : 1) Can ACD (Automatic Call Distribution) service work with asterisk, and how to set up ACD in asterisk ? 2) How call barging can set up in asterisk ? 3) How call recording can set up in asterisk? Thanks mahboob System Engr SSL -------------- next part -------------- An HTML attachment was scrubbed... URL:

Can anyone point me in the right direction of info regarding ACD methods available in Asterisk. As far as I can see there are time based ring strategies available but I cannot find any info regarding skills based routing or queue priorities. Also do the current time based ring strategies work globally. What I mean by this is if an agent is a member of more than one queue then would the ACD

Good Day again list, Encountered another problem in the ACD queue... If I use the ADDQueueMember to dynamically add members as foolows, exten => 403,1,AddQueueMember(techsupport|SIP/${CALLERIDNUM}) lets assume I called extension 403 from my extension 2204. then a caller (extension 2203) enters into the techsupport queue I am able to receive the support call on my phone (extension 2204

Is there any program Asterisk users use to calculate ASR and ACD ?? Thanks for any comments. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20090910/af1f9656/attachment.htm

Hi there, Does anyone know how to setup an overflow queue? When a call rings on the queue A, if all agents were busy, the call goes to the queue B. If all agents in queue B were busy, then the call stays on both queues until somebody answers it. I think this is a basic ACD feature available on most PBX that support ACD functionality. Does anybody knows how to do it with asterisk??

Is there is an open source ACD component for Asterisk? Likewise, is there an open source CTI component that will work with Asterisk? Regards, Jim O'Brien -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20040504/e6ee98da/attachment.htm

I have a couple of real quick questions for ya'll. I am trying to setup * in a test scenario to emulate my company's 20 agent ACD. 1) First, I am curious if anyone has any configs that they can throw up on the wiki or just send via e-mail. I have a bit of it pieced together and am able to make some very basic queued calls, but I am sure that there are much smarter people out there

It seems that I am having a heck of a time explaining my attempts at distributing ACD Queues to the list. Here's one little problem, that's only a piece of the puzzle. dundi.conf: 180q => global_dundi_q_pbx1,100,IAX,dundi1:${SECRET}@${IPADDR}/${NUMBER},nopartial 180q => global_dundi_q_pbx2,200,IAX,dundi2:${SECRET}@${IPADDR}/${NUMBER},nopartial 180q =>

I want to replace a custom PBX, that is infront on a IVR system based on OLD NMS AG-E1 Card. The Cards is configurated with CAS Digitalmode, someone can give me some info about Digim Cards CAS configuration i need a conversion Table? I wanto to don't touch configuration on winbox, i want only replace HWPBX box with asterisk. Diagram Telco E1 ===>Proprietary PBX========(CAS)===>IVR

Alright, folks. I just deployed * into full production at my office. We have around 50 7905's, 5 7940's, and a handful of soft clients. We run a call center with around 15 agents. I also have a queue set up for the receptionists so that they don't get bombarded with calls. Everything seems to be working with a very few minor glitches. I firmly believe that the few problems we are

Is there a ready add-on to asterisk that will display the ACD/ASR per channel, source & destination? Thanks. -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20091014/48076c6b/attachment.htm

Ok I have tried to post to this list server but have just gotten the automated reply saying the moderator has to approve it to the list first which was my mistake for sending from the wrong email account. So if the moderator finally approves my questions and you see the same post again "Sorry". My situation is this: I havn't installed Asterisk yet but am curious the general way

I have a simple 4 person ACD queue using the AgentCallback function. No matter what strategy I use, anytime someone calls into the queue asterisk dials the agents in the order that they are listed in the agents.conf file. This doesn't seem right to me, or am I wrong.

Hi All - I noticed that the Polycom IP501's are now shipping. Has anyone gotten one yet, and if so, what's different about the phone? Any UI improvements, or is it just better hardware? Thanks, Noah

Hello, I have three queues (F1,F2,F3) with default queue weight and three agents (A1,A2,A2) with default agent penalty. If the three agents are busy and tt same time a caller (C1) enter in the queue F1, and after 20 seconds a second caller (C2) enter in the queue F2. So, few seconds later, the agent (A1) state comes to availabe. In this case the asterisk deliveries the caller (C2) to agent (A1),

Hello, I want to safely delegate ACD edition to a system administrator who has no knowledge of Linux nor Asterisk. More precisely, I want him to be able to edit and change menus such as : "Type 1 for management; 2 for support; 3 for sales department". I could teach this administrator what Asterisk config files are but I'm wondering if any GUI exists for such task (editing a vocal