similar to: URL in Queue App / Determining the DID/Queue at Agent's Phone

Hi all, My scenario is this one: LandLine------------------E1---------------|-------------| |-------------------| |OLDPBX|-------E1-----------|Asterisk1.2.5|-----VoIPusers GSMGateway---------Analogue------ |-------------| |-------------------| What is happening: 1- SipUserAgent "A" Dials a call to a Local Extension "B" in the OldPbx 2- "B" , the called party

Hi All! I've really been struggling trying to get around this. Instead of the same announcement being played over and over again, I want to be able to play more than 1 announcement in a queue. Does anyone have any brainstorming ideas on how I can try this? Once a caller is in a queue, I no longer have any control inside that queue. I can have that queue timeout, play a different

Hello everybody, I have started using Asterisk in a call center with ACD. I have noticed something and I wonder if anyone knows whether it is a bug or a feature! I am using Queue application to ring a number of agents that have logged on using AgentCallbackLogin. Now, while an agent receives a call from the Queue they cannot logoff using AgentCallbackLogin. Instead the Agent is asked for

Hello, I would like to configure a queue with only one agent. But while waiting the callers in the queue should listen to the agent's conversation instead of a music on hold. Is that possible with Asterisk? Does someone out there ever work on a similar configuration? Thank you for any suggestion Lamine

Hi!, I'm trying to set up a Queue (which works fine now :-) Sip clients can login in to the Queue with dialing 91 on there phone. And as soon as there are customers the Queue calls the agents back. I would like that the queue calls the agents also if it's phone is call-forwarded. With agents (sip clients) are added with the following extensions: exten => 91,1,AddQueueMember(myqueue)

I have a problem where if an agent's extension is busy and has voicemail the queue app will follow the dialplan and send the caller to an agents voicemail. This is really bad, because it takes the caller out of the queue when it hits that agent. But we also would like to have voicemail for some extensions like the shift managers etc. Is there s solution/workaround/patch? Thanks, -Ryan

Hi, Is it possible to monitor conversation of logged in Agents? Currently I am using ZapScan to monitor incoming calls, but I would like to monitor individual agents. raj

We have a queue that agents log into through the dial plan. Extension Sip/101 logs in as Agent/101 We have 'ringinuse = no' in the queues.conf file. The issue is that when Ext 101 is on a 'non queue' call (they placed a call, someone called their DID, etc) they still receive queue calls. Is there a way to stop this from happening? -Matt

Hi All, We are using Asterisk 1.2.18 in a CentOS box. Implemented a queue (maqueue) structure for handling customer calls. There are 4 queue members (85744,85766,85511,84888). These 4 members are logged in using AgentCallbackLogin application. But at some point, one of the agent's SIP phone does not ring for an incoming call to this queue. I checked the agent status and it is not in paused

All, I'm trying to configure queue agents w/ a DUNDi setup so that an agent can login to whatever server they please w/o any custom setup. In general this seems to work, agents login w/ AgentCallbackLogin into the incoming context (not a special queue context) and can receive queue calls. The problem is that since the incoming context is the same context as the normal incoming call context,

When an agent logs into a queue using AgentCallBackLogin, he should be ready to take calls until he logs out right? For some reason the first time a customer calls the queue, it rings the agent just fine but after the agent hangs up the phone and the next caller calls the queue, no more calls will be transferred to the agent. He shows as logged in, but the calls wait in the queue forever and

Hi all! My problem is that calls being placed in the queue, and are waiting while the agents are busy, when an agents is then free they gets connected to the agent but there is silence (no voice). If a caller has not to wait in the queue, there is no problem. My agents have an iax2 client, and imcoming calls are over SIP. queue.conf: persistentmembers=yes autofill=yes ringinuse=no

Hi, Other then rebuilding the plots, is there any way either (1) to combine existing ggplot2 plots or (2) to extract a layer from an existing plot so that it can be added to another? Thanks. -- Dr. Marshall Feldman, PhD Director of Research and Academic Affairs Center for Urban Studies and Research The University of Rhode Island email: marsh @ uri .edu (remove spaces) Contact

An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20061214/0b08bc12/attachment.htm -------------- next part -------------- A non-text attachment was scrubbed... Name: smime.p7s Type: application/x-pkcs7-signature Size: 3082 bytes Desc: not available Url : http://lists.digium.com/pipermail/asterisk-users/attachments/20061214/0b08bc12/smime.bin

Here is some dialog from the Console: -- Starting simple switch on 'Zap/13-1' Feb 10 07:22:36 NOTICE[21105]: chan_zap.c:6063 ss_thread: Got event 18 (Ring Begin)... -- Executing Goto("Zap/13-1", "mainmenu|s|1") in new stack -- Goto (mainmenu,s,1) -- Executing BackGround("Zap/13-1", "thank-you-for-calling-poker -support") in new stack

I've seen alot of posts lately on Queue and Agent functionality, and alot of hacks to make them do different things that most call center managers want. In the sake of doing this one time, I'd like to develop a single list of request so we can consolidate a feature request for the Queue/Agent system. Here are the ones that I run into the most: 1. Queue should know the status of agents

Hi All, I'm having trouble setting up a queue: I'm using AgentCallBackLogin to login in the queue, but: 1 - When an agent answer the call and another call arrive his phone rings again. 2 - When no there are no one answer the queue the system goes to voicemail of agent 1234 I'm using asterisk-1.2.0-beta1. My configuration is below, Any ideas? Many thanks, Joao Antunes

Every time I have upgraded via CVS in last few weeks, the queue and agent program doesn't appear to function together. The calls are not getting passed: Agent 308 is logged in and idle. Yet I have a customer that has been on hold for over 8 minutes. Any Ideas? =================================================== pbx*CLI> show agents 301 (Lee) not logged in (musiconhold is

AgentCallBackLogin is going to be deprecated, so I've decided to emulate chan agent using AQM and RQM funcions and Local channel. I use asterisk 1.2.13 and latest 1.2.x. zapata. I used example 2 from http://www.voip-info.org/wiki/view/Agents+without+agent+channel and example from queues-with-callback-members.txt from asterisk 1.4 doc directory. My dialplan is very similar to Digium's

Hi, I am on my next venture now, Need to set up 3 queues. I would like these setup using the agentcallbacklogin. Does anyone have an example of this? I have looked through the wiki , but all that did was confuse me. One of the problems I'm having is how do I configure my extensions.conf to dial the agentcallbacklogin -------------- next part -------------- An HTML attachment was