Displaying 20 results from an estimated 1000 matches similar to: "79xx's and call queues"
2009 Dec 14
1
Queue still tries to ring agent when busy
When agents are on the phone, and the CLI queue show command shows their
status as busy, the queue still tries to send them calls.
Running Asterisk 1.6.0.17 and using AddQueueMember to dynamically add
agents. ringinuse is set to no for queue. Agents are using Polycom 430s.
dialplan:
exten => s,n,Queue(orders,itT,,,80)
queue definition in queues.conf:
[orders]
maxlen=20
queue-thankyou=
2011 Apr 01
1
Hold problem with Queue
Hello List,
First, sorry for my bad English skill, I'm French.
We have an asterisk 1.8.3.2 built from sources with a simple Queue :
[TestQueue]
strategy=ringall
timeout=15
retry=1
timeoutpriority=conf
ringinuse=yes
wrapuptime=2
member => SIP/002E31,0,Agent A
member => SIP/1CA3F2,0,Agent B
member => SIP/E08972,0,Agent C
And this dialplan (extension.ael) :
3600 => {
2013 Apr 18
5
Dynamic realtime + queues
Hi,
?
I am trying to store queues.conf to a MySQL database using dynamic realtime. I have a working ODBC connection and the queueing system already works but I want to store the queues.conf file to a database. I am following the guide from Asterisk the definitive guide, the ebook can be found at: http://ofps.oreilly.com/titles/9781449332426/asterisk-DB.html
?
I have a database called asterisk
2007 Apr 26
1
How does Realtime read config files?
Hi...
I just had a real quick and simple question... I have a asterisk
implementation setup w/ real time off of a mySQL database for SIP peers and
queues, voicemail, agents etc... I after the upgrade to asterisk 1.4.3 there
are some new configuration features i would like to use. I was wondering if
i could just add to the database table a column for the new config option?
if this will work or
2005 Feb 10
4
Round Robin Strategy doesn't seem to work
Hi,
I have configured a call queue as follows:
[sales]
music = default
strategy = roundrobin
timeout = 20
retry = 5
reportholdtime = yes
announce = queue-sales
member => Agent/9021
member => Agent/5901
member => Agent/9020
member => Agent/1114
Now, I would expect all calls to this queue to be delivered first to 9021,
then to 5901, then to 9020, then to 1114 (all agents are logged in
2007 Mar 08
2
Queue announcing hold sequence instead of hold time
Hi,
We recently updated from an early Asterisk 1.2 SVN to 1.2.15 (on Debian
Sarge) and the behaviour of our Call Centre queues has changed slightly.
Before the upgrade, when a caller was waiting in the queue, the
estimated hold time was announced as expected ("estimated hold time is
less than 2 minutes ...").
Now the caller gets an announcement of their sequence in the queue
2007 Jul 16
1
Cisco 7940 log on/off
Hi All,
Anyone know if theres a way to share a Cisco 7940 between hot-desk
users?
My phones get their setup via SIP .cnf files, that load at boot via
tftp, so I'm assuming the configs a failry static. However if I want a
phone to be hot-desked, I could have different users sitting there. Is
there any concept of "logging on" in these environments?
Cheers,
Adrian
2011 Aug 15
3
Queue Breakout Input being Ignored
Hello,
Raw stats:
Version:1.8.3.2
OS:Centos 5.6
Special setup: postgre database
I am having a few queue issues with Asterisk specifically relating to
breaking out from queues while on hold.
The intent is that while someone is on hold they can press a key (lets
say *) to break from the queue and go elsewhere (in this case to leave a
message).
However In all of my testing I am unable to get
2007 Nov 23
1
AMI Newstate Ringing events -- Inconsistent caller id ?
Hello list,
I'm observing what I believe to be inconsistent behaviour
regarding "Newstate" AMI events for the "Ringing" state.
As such I come to you asking for experience or advice: am
I wrong or should I file a bug ?
I present you a short introduction which I feel is relevant;
however, if you want to go straight to my technical question,
please scroll
2006 May 22
0
Persistennt Data of Queue with Dynamic Agents
Hi all,
I would like to ask for some help about the queue here. I want to
implement a call Queue that when there's no agent logged in, they should
execute the next extension. eg. if I do it like this
exten => 700,1,Answer
exten => 700,2,Queue(TestQueue)
exten => 700,3,Playback(noagent)
exten => 700,4,Hangup
When there's no agent present in TestQueue, it should tell the
2006 Jun 14
2
AddQueueMember and Local channels
Following on from a posting yesterday from Kevin, I have the following
in the dialplan:
exten => 709,1,AddQueueMember(SomeQueue|Local/706@AgentQ)
I am on extension 706.
From the CLI:
SomeQueue has 0 calls (max unlimited) in 'rrmemory' strategy (0s
holdtime), W:0, C:0, A:3, SL:0.0% within 60s
No Members
No Callers
I call 709, get a console message
2010 Jan 12
2
is roundrobin and rrmemory the same meaning?
Dear all,
I can't understand the diff between roundrobin and rrmemory strategy.
Could you explain for me ?
and is roundrobin means each available interface ring once or several
times and ring another?
; A strategy may be specified. Valid strategies include:
;
; ringall - ring all available channels until one answers (default)
; roundrobin - take turns ringing each available interface
;
2013 Jan 26
1
Complex Call Distribution
Hello,
I have Elastix ISO install (FreePBX 2.7.0.3)
My current Setup is as follows:
Inbound Route > Queue > (Dynamic Agents)
The queue distributes calls based on rrMemory.
I have been asked to redesign the call distribution as follows:
Calls will be delievered to Level-1 Agents (say 4 dynamic agents) in
rrMemory format.
When Level-1 Agents are busy, distribute calls to Level-2 Agents
2007 Jan 18
1
Queues Question
Hi all,
I have configured the queue below, but when I go into the queue,
asterisk does not announce hold time:
[support]
musiconhold=>default
strategy=ringall
context=check_time
timeout=20
wrapuptime=1
maxlen=3
announce-frequency=5
announce-holdtime=yes
joinempty=no
leavewhenempty=yes
reportholdtime=yes
I've tried changing timeout, announce-frequency, but still the same;
queue works
2008 Jan 13
2
Question about queues and the definition and agents
Paul wrote
>
>;Pause/unpause Queue
>exten => 424,1,PauseQueueMember(|SIP/${CALLERID(num)})
>exten => 424,2,Playback(unavailable)
>exten => 424,3,Hangup
>exten => 425,1,UnPauseQueueMember(|SIP/${CALLERID(num)})
>exten => 425,2,Playback(available)
>exten => 425,3,Hangup
>
Following your suggestion and a number of postings and articles I have
2018 Jan 17
2
queue peridiodic-announce-frequency
Hello group,
I tried a lot to enlarge the frequency (i.e. more announces, low wait
between). according to config, every 30 seconds the announcement should
take place. In fact, the first periodic announce is done after 2
minutes?
What is my fault?
Thank you
Regards
Paul
# zypper if asterisk
Loading repository data...
Reading installed packages...
Information for package asterisk:
2004 Sep 17
6
Agents and Queues
I've just installed asterisk as a new phone system for our office but am
having difficulty with the queues. Specifically I need a way to
redirect our sales queue to voicemail when no one is logged in to the
queue. I see I can use the joinonempty=no setting, however this setting
doesn't work if you use the agent functionality (at least not with
AgentCallbackLogin). I could, of
2008 Mar 17
1
update_call_counter: Call to peer '2509' rejected due to usage limit of 1?
Hi,
I am using asterisk-1.4.15, My sip configs is like
[2501]
type=friend
username=2501
secret=2501
canreinvite=no
host=dynamic
dtmfmode=rfc2833
context = sip
disallow=all
allow=ulaw
incominglimit=1
nat=1
queue.conf is like
[gen-enq]
joinempty = yes
musiconhold = default
strategy = rrmemory
servicelevel = 60
timeout = 60
retry = 5
wrapuptime=5
announce-frequency = 90
announce-holdtime = yes
2006 Mar 23
9
Tearing my hair out with Queues
Egads. Getting queues to work is like pulling teeth.
extensions.conf:
exten => q_main,1,Queue(oneeighty_main||||1)
exten => 80014055,1,Dial(SIP/80014018,15,tr)
exten => 80014057,1,Dial(SIP/80014018,15,tr)
exten => 80014052,1,Dial(SIP/80014018,15,tr)
queues.conf:
[oneeighty_main]
musiconhold = default
joinempty = strict
leavewhenempty = strict
strategy = rrmemory
retry = 0
member
2007 Nov 04
3
7960 Queue Issue
Morning All,
Quick question that has me stumped. Have a queue with several members
(Statically defined in queues.conf at this stage for testing) who use Cisco
7960's.
The queue is configured to use rrmemory and generally this works correctly.
However if a member is already on a call their phone will still ring (The
7960 can show multiple incoming calls for one line). I really don't want