Pimjai Wesnarat
2006-May-22 09:34 UTC
[Asterisk-Users] Persistennt Data of Queue with Dynamic Agents
Hi all, I would like to ask for some help about the queue here. I want to implement a call Queue that when there's no agent logged in, they should execute the next extension. eg. if I do it like this exten => 700,1,Answer exten => 700,2,Queue(TestQueue) exten => 700,3,Playback(noagent) exten => 700,4,Hangup When there's no agent present in TestQueue, it should tell the user that there's no agent available now and hang up the call. We are able to do this thing successfully only by using the dynamic agent -- AddQueueMember(). However, using this approach gave us a few more problems that are: 1. The realtime data for dynamic agents is not really persistent. The setting "persistentmembers=yes" in queues.conf is only saving the queue information, if you login and logout an agent all queue member related data is lost. Is there any way to make these data persistent? 2. If Asterisk is rebooted, all the information is reset - the queue and agents information are all reset. Is there any way to avoid this? 3. It seems that it is possible to login one agent into the same extension. Is there anyway to avoid this?? Any hint would be appreciated. Pim
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