asterisk users - Apr 2006 - roundrobin strategy in queues not working as described?

I have set up an operator queue for our receptionist.
That way, if she takes a break or is out, by logging out of the queue,
calls to the "Operator" can be handled by other agents.

I have set strategy = roundrobin in queues.conf.

According to "the book" ATFoT, roundrobin always starts with the first
agent in the queue.  This is the desired result.  I want all calls to
start there, and if she is busy or does not answer, calls should go to
the next agent logged into the queue.

Yet, I am seeing it behave as if it were "rrmemory".

I called the Operator while she was not busy, and it rang the other
agent.  I called again, and this time it came to her.

*CLI> show queue operator
operator     has 0 calls (max unlimited) in 'roundrobin' strategy (1s
holdtime), W:0, C:1, A:4, SL:0.0% within 0s
   Members:
      Agent/200 (Not in use) has taken 1 calls (last was 173 secs ago)
      Agent/110 (Unavailable) has taken no calls yet
      Agent/246 (Not in use) has taken 1 calls (last was 302 secs ago)
      Agent/140 (Unavailable) has taken no calls yet
   No Callers

Any ideas?

-- 
Jim Rice
by Design Publishing
11626 N. Tracey Road
Hayden, Idaho  83835

Hi Jim,
The function roundrobin makes with that asterisk directs the calls for the
next free agent, but not orderly. I use the same strategy and functions here
very well. The difference is that only use the functions of agent
loginok and agent loginoff.
I wait to have helped
Good luck
Regads
Josu?


2006/4/21, Jim Rice <jim@bydesignpublishing.com>:
>
> I have set up an operator queue for our receptionist.
> That way, if she takes a break or is out, by logging out of the queue,
> calls to the "Operator" can be handled by other agents.
>
> I have set strategy = roundrobin in queues.conf.
>
> According to "the book" ATFoT, roundrobin always starts with the
first
> agent in the queue.  This is the desired result.  I want all calls to
> start there, and if she is busy or does not answer, calls should go to
> the next agent logged into the queue.
>
> Yet, I am seeing it behave as if it were "rrmemory".
>
> I called the Operator while she was not busy, and it rang the other
> agent.  I called again, and this time it came to her.
>
> *CLI> show queue operator
> operator     has 0 calls (max unlimited) in 'roundrobin' strategy
(1s
> holdtime), W:0, C:1, A:4, SL:0.0% within 0s
>   Members:
>      Agent/200 (Not in use) has taken 1 calls (last was 173 secs ago)
>      Agent/110 (Unavailable) has taken no calls yet
>      Agent/246 (Not in use) has taken 1 calls (last was 302 secs ago)
>      Agent/140 (Unavailable) has taken no calls yet
>   No Callers
>
> Any ideas?
>
> --
> Jim Rice
> by Design Publishing
> 11626 N. Tracey Road
> Hayden, Idaho  83835
>
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