asterisk users - Jun 2006 - Queues and hangup caller on Agent hangup

Hi List,

Just one more question that may sounds stupid to some people but I can't 
find the solution for now,

I have the following dialplan:

exten => queue,n,Queue(myqueue)
exten => queue,n,NoOp(ENDQUEUE)

I don't understand why the NoOp is never triggered, the incoming call is 
always hangup when the agent hangup...

Is this a behaviour we can't get rid off without patching app_queue ?

Does someone has a solution for this or do I misunderstood something ?

Thanks for your reply in advance !

What version of Asterisk ?

Tristan wrote:
> Hi List,
> 
> Just one more question that may sounds stupid to some people but I
can't
> find the solution for now,
> 
> I have the following dialplan:
> 
> exten => queue,n,Queue(myqueue)
> exten => queue,n,NoOp(ENDQUEUE)
> 
> I don't understand why the NoOp is never triggered, the incoming call
is
> always hangup when the agent hangup...
> 
> Is this a behaviour we can't get rid off without patching app_queue ?
> 
> Does someone has a solution for this or do I misunderstood something ?
> 
> Thanks for your reply in advance !
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> Asterisk-Users mailing list
> To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-users
> 
>

Tristan wrote:
> Hi List,
>
> I have the following dialplan:
>
> exten => queue,n,Queue(myqueue)
> exten => queue,n,NoOp(ENDQUEUE)
Once the call has ended, the dial-plan will jump to the hangup entry if 
once exists.

Try:

[my-context]

exten => queue,n,Queue(myqueue)
exten => h,1,NoOp(ENDQUEUE)

Doug

-- 
 
Ben Franklin quote:

"Those who would give up Essential Liberty to purchase a little Temporary
Safety, deserve neither Liberty nor Safety."

Well it depends if you want the caller to stay on the line afterwards.  I had to
do something similar when we wanted to get some feedback from the customer after
they talked to an agent.

Basically you need to use a Local channel that will call the queue() app and
return after it is done for further processing.  Rough example below:

[company]
exten => 1,1,Dial(Local/testing@company/n,,g)
exten => 1,2,Noop(Execution will continue here after the Agent hangs up)

exten => testing,1,Queue(testing)

The above won't help you if you want to do stuff after the caller hangs up.
However you can still play audio to the caller with the above.


--johann


Tristan wrote:
> Hi List,
> 
> Just one more question that may sounds stupid to some people but I
can't
> find the solution for now,
> 
> I have the following dialplan:
> 
> exten => queue,n,Queue(myqueue)
> exten => queue,n,NoOp(ENDQUEUE)
> 
> I don't understand why the NoOp is never triggered, the incoming call
is
> always hangup when the agent hangup...
> 
> Is this a behaviour we can't get rid off without patching app_queue ?
> 
> Does someone has a solution for this or do I misunderstood something ?
> 
> Thanks for your reply in advance !
> _______________________________________________
> --Bandwidth and Colocation provided by Easynews.com --
> 
> Asterisk-Users mailing list
> To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-users
> 
>