search for: agentcallback

Hi all, This is to let you know that I found out how to automate the agentcallback logon and logoff. Only thing you need, is to have the agentcode and pincode available in channelvariables. I've updated the documentation on voip-info to incorporate my findings. http://www.voip-info.org/wiki-Asterisk+cmd+AgentCallbackLogin Have fun with it! Regards, Michel Koenen

...s for different airline reservations. The customer requires that any agent be able to login to any number of queues. This means that queue members have to be dynamic, not using "member => agent/101" for example. I am not sure of the best way to accomplish this. I initially just setup agentcallback, and hard coded the agents in each queue, but this means that when an agent logs in he/she will be in all queues where member => agent/xxx. My next thought was to use a combination of agentcallback and addQueueMember to add SIP extensions to particular queues. I currently have a mechanism by wh...

Hi list, Using Asterisk 1.2.10 I am getting seriously confused by Queues and Agents. So far I configured my queue and agents, had my agents login using agentcallback. Call enters queue agent gets a call, if agent doesn't answer after 20 seconds a flag is set in AstDB (thanks to: Leo Ann Boon), call is returned to queue and the cycle continues. If the same agent doesn't answer twice they are logged out and the call is again returned to the queue No...

I have a simple 4 person ACD queue using the AgentCallback function. No matter what strategy I use, anytime someone calls into the queue asterisk dials the agents in the order that they are listed in the agents.conf file. This doesn't seem right to me, or am I wrong.

I am having a difficult time with the transition from agentcallback login... Here are a few of the isssues, I am logging in using chan_ local ie:local/8000 as the extension Call Detail records no longer show agent/xxxx as the dstchannel show agents no longer shows the channels state show queues does not show the member Can anybody help? I have a ton of time inv...

...n't be used to limit the calls passed to a dynamically added agent. I presently use the broken sip incominglimit feature (even though it's less than ideal as it also limits outgoing calls preventing consultative transfer using sip refer commands) I could start to use the agents app with agentcallbacklogin to (almost) emulate the current behaviour and use app_groupcount - I can automate the login using agentcallback login, but not the logoff, it prompts for an extension to forward to requireing # to pressed to log off - is there any way round this? I'd prefer to keep the simplicity of s...

Hello. I've got 1 queue setup with 2 possible agents. Agent 1 is logged in and awaiting a call via AgentCallback. Agent 2 has not logged in. An outsider (caller A) calls in and is placed in the queue, cytelcs. Agent 1's phone rings and Agent1 and A talk. While they are talking, caller B calls in. Caller B is correctly placed in the queue and hears music, however this shows up in asterisk console: app_qu...

Hi, my situation is: incoming call goes into the queue and is picked up by callback agent. The agent then wants to transfer the call to another device (another SIP phone). But 'transfer' button doesn't work and '#' button attempts to start channel monitor. Tried with both Queue(testq) and Queue(testq,tT). Is it meant as a feature that agents won't transfer calls at

On 6/4/07, Jordan Novak <jnovak@logisticshealth.com> wrote: > I am having a difficult time with the transition from agentcallback login... > Here are a few of the isssues, I am logging in using chan_ local > ie:local/8000 as the extension I'm not sure if this will solve any of your problems or not, but I've found it's often necessary to use the "/n" on the end of a local channel to make it work...

Greetings all, We are settng up a fair sized call center on Asterisk, but we are having some issues with our agents not knowing if they have logged in and logged out. Prior to beginning our migration to VoIP the agents logged into our nortel phones and confirmation was displayed on the phone. My question is has anyone out there done anything from Asterisk that can change the display on

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I have patched astcc.agi with the HUP patch, but it still hangs from time to time. Asterisk SVN-branch-1.2-r25165M built by root @ vpbx on a x86_64 running Linux on 2006-05-07 00:31:09 UTC bye Ronald

...ead. One would think that the caller (extension 2203) would wait in the que until I am finished with the current caller (2203). However, My Phone (2204) rings a second time while I am on the phone with the first caller. I then removed the AddQueueMember method of logging in. and instead used agentcallback. This method works fine. Extension 2203 calls into the queue My phone (2204) rings and I talk to 2203 2201 calls into the queue they wait on hold until my call with 2203 (and the wrapuptime is completed) then my phone (2204) rings and I am able to assist 2201. Any assistance or verifi...

Hey everyone here's my problem. Have a queue configured, it plays the desired recording, checks to see if agents are logged in via agentcallback, forwards the call according to distribution method, times out according to timeout settings, logs out the agent that did not answer, hunts for next agent, logs the rest of the agents out one by one when they don't answer, and drops call into voicemail as defined when queue has no more agents....

Hi, I run a small inbound callcenter with 3 agents doing techsupport. The agents are logged in via softphone, using agentcallback login. Some times the agents PC running softphone hangs, and they reboot the PC. But * is not aware of this and tries to send calls to the PC, which gets rejected. -- outgoing agentcall, to agent '1009', on 'Local/1002@from-sip-c3fa,1' -- Executing Dial("Local/100...

...204 is sit a desk 260 then in the realtime panel I can see that agent 204 is on but if I analyse the report, this agent didn't received any call, it's 260 that answered the call. So if more than one person use this station, I cannot know how many call as been taken by every agent. With agentcallback login, this wasn't a problem because of the use of way it handle logon and login. Anyone has been able to fix this problem ? David -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20061204...

...ned to the queue. The call could well be passed to the same agent again from the queue, which I am okay with - BUT I only want it to try twice before logging the agent out (just in case they have gone AWOL and not logged out). The autologoff=xx in agents.conf doesn't seem to work with agentcallback. I have tried setting another variable as a counter with some logic tests to see the number of attempts to call the agent, but this is failing as the variable appears to be lost when the call goes back to the queue. Can anyone suggest an answer to this puzzle for me. Many thanks C...

I (have to) would like to move my agents out of agents.conf in preparation for the deprecation of agentcallback login. Everyone I have spoken to is upset about this but the functionality can be accomplished in the dialplan and that is fine by me. I do have an issue with losing the features contained in the agents.conf though. I have to have the ackcall-yes working. All of my agents login on home phones and c...

...to look to do remote agent login.. Ie, Caller calls in with a cell or home phone, authenticates himself, select a queue to be added too, hangs up, and then any calls coming into said queue would ring their home or cell phone, and then they can then callback, and logout from the queue? I see AgentCallBack was something I would use, but it's been deprecated? I am guessing (bark if I'm wrong) I will need to do mealtime queue members, and create my own login/logoff scripts to add member to the mysql table? (I am already using realtime for sip, so adding a queue_member_table should no...

Hi, I am doing some tests with Asterisk's ACD capability, and as far as I could go I have realized that each agent defined in agents.conf must keep a session (call) open with Asterisk in order to be considered online. When a user calls, the agent receives a beep notification in his softphone and he answers to the pending call in the open channel and after the call ends he remains on the open