Hi,
I run a small inbound callcenter with 3 agents doing techsupport. The
agents are logged in via softphone, using agentcallback login. Some
times the agents PC running softphone hangs, and they reboot the PC. But
* is not aware of this and tries to send calls to the PC, which gets
rejected.
-- outgoing agentcall, to agent '1009', on
'Local/1002@from-sip-c3fa,1'
-- Executing Dial("Local/1002@from-sip-c3fa,2",
"SIP/1002") in new
stack
Oct 1 23:16:51 NOTICE[16907]: app_dial.c:777 dial_exec: Unable to
create channel of type 'SIP'
== Everyone is busy/congested at this time
-- Called Agent/1009
-- Timeout on Local/1002@from-sip-c3fa,2
== CDR updated on Local/1002@from-sip-c3fa,2
-- Executing Hangup("Local/1002@from-sip-c3fa,2", "")
in new stack
Is there any way to logoff an agent from the queue in such cases from
the * prompt? Any better way to handle this issue?
raj
