Tom Cooper
2020-May-20 13:47 UTC
[Nut-upsuser] [EXTERNAL] Re: Help with Tripp Lite Internet600U
That would be great. If there is something I can do to collect data or troubleshoot, please let me know. ---- On Wed, 20 May 2020 08:51:14 -0400 David Zomaya <David_Zomaya at tripplite.com> wrote ---- I'm still working remotely, but I should be able to get something set up soon. I'll reply all here once I have something to report. Thank you, David Zomaya Tripp Litehttp://www.tripplite.com From: Tom Cooper <mailto:tom at cooperfamily.xyz> Sent: Wednesday, May 20, 2020 7:48:32 AM To: David Zomaya Cc: nut-upsuser Subject: Re: [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U I'm running Raspbian Buster, but given that the error seems to be "higher order" than a hardware issue - one of parsing the protocol? I suspect that Ubuntu would be a decent "lookalike" to model the issue. ---- On Tue, 19 May 2020 22:31:56 -0400 David Zomaya <mailto:David_Zomaya at tripplite.com> wrote ---- If I installed and tested against Ubuntu, how useful would that be in general and in this specific case? I think we've seen a few reports of issues with the newer 3024 protocols and I'd like to help get them sorted out. Thank you, David Zomaya Tripp Lite From: Nut-upsuser <nut-upsuser-bounces+david_zomaya=mailto:tripplite.com at alioth-lists.debian.net> on behalf of Charles Lepple <mailto:clepple at gmail.com> Sent: Tuesday, May 19, 2020 9:24 PM To: Tom Cooper Cc: nut-upsuser Subject: [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U This is an EXTERNAL email. Please take a moment and think before clicking any links or opening any attachments from this email. If suspicious, please forward to mailto:ishelpdesk at tripplite.com for review. ______________________________________________________________________ On May 19, 2020, at 9:21 PM, Tom Cooper <mailto:tom at cooperfamily.xyz> wrote: > > Bus 001 Device 004: ID 09ae:3024 Tripp Lite > We have only had reports of success with protocol 2010 of INTERNET600U (which would be 09ae:2010 in lsusb). More details: urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_pipermail_nut-2Dupsuser_2020-2DApril_011803.html&d=DwIGaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=PY3fmIYRp20XyPJAWtuIoMta82maER1CGSdOB3x6HEM&s=9Ri1IbEOy_cyZZctw4a1IFxUMKAIwhu2xTRnjanyorI&e= _______________________________________________ Nut-upsuser mailing list mailto:Nut-upsuser at alioth-lists.debian.net urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_cgi-2Dbin_mailman_listinfo_nut-2Dupsuser&d=DwIGaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=PY3fmIYRp20XyPJAWtuIoMta82maER1CGSdOB3x6HEM&s=374XOzWi2asZji_KmGBZFGWtzgxtuHrjfrzcGP8Fsvw&e= _______________________________________________ Nut-upsuser mailing list mailto:Nut-upsuser at alioth-lists.debian.net urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_cgi-2Dbin_mailman_listinfo_nut-2Dupsuser&d=DwIGaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=PY3fmIYRp20XyPJAWtuIoMta82maER1CGSdOB3x6HEM&s=374XOzWi2asZji_KmGBZFGWtzgxtuHrjfrzcGP8Fsvw&e= This message is for the addressee's use only. It may contain confidential information. If you receive this message in error, please delete it and notify the sender. Tripp Lite disclaims all warranties and liabilities, and assumes no responsibility for viruses which may infect an email sent to you from Tripp Lite and which damage your electronic systems or information. It is your responsibility to maintain virus detection systems to prevent damage to your electronic systems and information. This message is for the addressee's use only. It may contain confidential information. If you receive this message in error, please delete it and notify the sender. Tripp Lite disclaims all warranties and liabilities, and assumes no responsibility for viruses which may infect an email sent to you from Tripp Lite and which damage your electronic systems or information. It is your responsibility to maintain virus detection systems to prevent damage to your electronic systems and information. -------------- next part -------------- An HTML attachment was scrubbed... URL: <alioth-lists.debian.net/pipermail/nut-upsuser/attachments/20200520/bf8b1a64/attachment-0001.html>
David Zomaya
2020-May-20 13:49 UTC
[Nut-upsuser] [EXTERNAL] Re: Help with Tripp Lite Internet600U
Will do. Ball in my court for now. Thank you, David Zomaya Tripp Lite<tripplite.com> ________________________________ From: Tom Cooper <tom at cooperfamily.xyz> Sent: Wednesday, May 20, 2020 8:47:28 AM To: David Zomaya Cc: nut-upsuser Subject: Re: [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U That would be great. If there is something I can do to collect data or troubleshoot, please let me know. ---- On Wed, 20 May 2020 08:51:14 -0400 David Zomaya <David_Zomaya at tripplite.com> wrote ---- I'm still working remotely, but I should be able to get something set up soon. I'll reply all here once I have something to report. Thank you, David Zomaya Tripp Lite<tripplite.com> ________________________________ From: Tom Cooper <tom at cooperfamily.xyz<mailto:tom at cooperfamily.xyz>> Sent: Wednesday, May 20, 2020 7:48:32 AM To: David Zomaya Cc: nut-upsuser Subject: Re: [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U I'm running Raspbian Buster, but given that the error seems to be "higher order" than a hardware issue - one of parsing the protocol? I suspect that Ubuntu would be a decent "lookalike" to model the issue. ---- On Tue, 19 May 2020 22:31:56 -0400 David Zomaya <David_Zomaya at tripplite.com<mailto:David_Zomaya at tripplite.com>> wrote ---- If I installed and tested against Ubuntu, how useful would that be in general and in this specific case? I think we've seen a few reports of issues with the newer 3024 protocols and I'd like to help get them sorted out. Thank you, David Zomaya Tripp Lite ________________________________ From: Nut-upsuser <nut-upsuser-bounces+david_zomaya=tripplite.com at alioth-lists.debian.net<mailto:tripplite.com at alioth-lists.debian.net>> on behalf of Charles Lepple <clepple at gmail.com<mailto:clepple at gmail.com>> Sent: Tuesday, May 19, 2020 9:24 PM To: Tom Cooper Cc: nut-upsuser Subject: [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U This is an EXTERNAL email. Please take a moment and think before clicking any links or opening any attachments from this email. If suspicious, please forward to ishelpdesk at tripplite.com<mailto:ishelpdesk at tripplite.com> for review. ______________________________________________________________________ On May 19, 2020, at 9:21 PM, Tom Cooper <tom at cooperfamily.xyz<mailto:tom at cooperfamily.xyz>> wrote:> > Bus 001 Device 004: ID 09ae:3024 Tripp Lite >We have only had reports of success with protocol 2010 of INTERNET600U (which would be 09ae:2010 in lsusb). More details: urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_pipermail_nut-2Dupsuser_2020-2DApril_011803.html&d=DwIGaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=PY3fmIYRp20XyPJAWtuIoMta82maER1CGSdOB3x6HEM&s=9Ri1IbEOy_cyZZctw4a1IFxUMKAIwhu2xTRnjanyorI&e _______________________________________________ Nut-upsuser mailing list Nut-upsuser at alioth-lists.debian.net<mailto:Nut-upsuser at alioth-lists.debian.net> urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_cgi-2Dbin_mailman_listinfo_nut-2Dupsuser&d=DwIGaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=PY3fmIYRp20XyPJAWtuIoMta82maER1CGSdOB3x6HEM&s=374XOzWi2asZji_KmGBZFGWtzgxtuHrjfrzcGP8Fsvw&e_______________________________________________ Nut-upsuser mailing list Nut-upsuser at alioth-lists.debian.net<mailto:Nut-upsuser at alioth-lists.debian.net> urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_cgi-2Dbin_mailman_listinfo_nut-2Dupsuser&d=DwIGaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=PY3fmIYRp20XyPJAWtuIoMta82maER1CGSdOB3x6HEM&s=374XOzWi2asZji_KmGBZFGWtzgxtuHrjfrzcGP8Fsvw&e________________________________ This message is for the addressee's use only. It may contain confidential information. If you receive this message in error, please delete it and notify the sender. Tripp Lite disclaims all warranties and liabilities, and assumes no responsibility for viruses which may infect an email sent to you from Tripp Lite and which damage your electronic systems or information. It is your responsibility to maintain virus detection systems to prevent damage to your electronic systems and information. ________________________________ This message is for the addressee's use only. It may contain confidential information. If you receive this message in error, please delete it and notify the sender. Tripp Lite disclaims all warranties and liabilities, and assumes no responsibility for viruses which may infect an email sent to you from Tripp Lite and which damage your electronic systems or information. It is your responsibility to maintain virus detection systems to prevent damage to your electronic systems and information. ________________________________ This message is for the addressee's use only. It may contain confidential information. If you receive this message in error, please delete it and notify the sender. Tripp Lite disclaims all warranties and liabilities, and assumes no responsibility for viruses which may infect an email sent to you from Tripp Lite and which damage your electronic systems or information. It is your responsibility to maintain virus detection systems to prevent damage to your electronic systems and information. -------------- next part -------------- An HTML attachment was scrubbed... URL: <alioth-lists.debian.net/pipermail/nut-upsuser/attachments/20200520/6d41ccc3/attachment-0001.html>
David Zomaya
2020-May-20 17:46 UTC
[Nut-upsuser] [POSSIBLE FRAUD] Re: [EXTERNAL] Re: Help with Tripp Lite Internet600U
Tested a Ubuntu 18.04 LTS virtual machine with NUT 2.7.4 and a 3024 protocol Tripp Lite UPS (mine is a INTERNET550U, but same protocol) :/etc/nut$ lsusb | grep Tripp Bus 002 Device 004: ID 09ae:3024 Tripp Lite I it got generally working (outputting reasonable responses to upsc, although there are some issues with variables like frequency) by adding productid=3024 to my ups.conf. Like this: [TrippLiteUPS3024] driver = usbhid-ups port = auto productid=3024 Here is the upsc output: :/etc/nut$ sudo upsc TrippLiteUPS3024 Init SSL without certificate database battery.charge: 100 battery.charge.warning: 30 battery.runtime: 1850 battery.type: PbAc battery.voltage: 0.0 battery.voltage.nominal: 12.0 device.mfr: Tripp Lite device.model: INTERNET550U device.serial: 2951EVLBC87B503245 device.type: ups driver.name: usbhid-ups driver.parameter.pollfreq: 30 driver.parameter.pollinterval: 2 driver.parameter.port: auto driver.parameter.productid: 3024 driver.parameter.synchronous: no driver.version: 2.7.4 driver.version.data: TrippLite HID 0.82 driver.version.internal: 0.41 input.frequency: 6010.0 input.transfer.high: 145.0 input.transfer.low: 95.0 input.voltage: 0.0 input.voltage.nominal: 120 output.current: 0.0 output.frequency: 6010.0 output.frequency.nominal: 60 output.voltage: 0.0 output.voltage.nominal: 120 ups.beeper.status: disabled ups.delay.shutdown: 20 ups.delay.start: 30 ups.load: 0 ups.mfr: Tripp Lite ups.model: INTERNET550U ups.power: 0.0 ups.power.nominal: 550 ups.productid: 3024 ups.serial: 2951EVLBC87B503245 ups.status: OL ups.timer.reboot: 65535 ups.timer.shutdown: 65535 ups.timer.start: 65535 ups.vendorid: 09ae ups.watchdog.status: 0 :/etc/nut$ Tom: Let me know if this helps you. List in general: would this help solve general 3024 issues? Thank you, David Zomaya Tripp Lite<tripplite.com> ________________________________ From: Nut-upsuser <nut-upsuser-bounces+david_zomaya=tripplite.com at alioth-lists.debian.net> on behalf of David Zomaya Sent: Wednesday, May 20, 2020 8:49 AM To: Tom Cooper Cc: nut-upsuser Subject: [POSSIBLE FRAUD] Re: [Nut-upsuser] [EXTERNAL] Re: Help with Tripp Lite Internet600U Will do. Ball in my court for now. Thank you, David Zomaya Tripp Lite<tripplite.com> ________________________________ From: Tom Cooper <tom at cooperfamily.xyz> Sent: Wednesday, May 20, 2020 8:47:28 AM To: David Zomaya Cc: nut-upsuser Subject: Re: [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U That would be great. If there is something I can do to collect data or troubleshoot, please let me know. ---- On Wed, 20 May 2020 08:51:14 -0400 David Zomaya <David_Zomaya at tripplite.com> wrote ---- I'm still working remotely, but I should be able to get something set up soon. I'll reply all here once I have something to report. Thank you, David Zomaya Tripp Lite<tripplite.com> ________________________________ From: Tom Cooper <tom at cooperfamily.xyz<mailto:tom at cooperfamily.xyz>> Sent: Wednesday, May 20, 2020 7:48:32 AM To: David Zomaya Cc: nut-upsuser Subject: Re: [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U I'm running Raspbian Buster, but given that the error seems to be "higher order" than a hardware issue - one of parsing the protocol? I suspect that Ubuntu would be a decent "lookalike" to model the issue. ---- On Tue, 19 May 2020 22:31:56 -0400 David Zomaya <David_Zomaya at tripplite.com<mailto:David_Zomaya at tripplite.com>> wrote ---- If I installed and tested against Ubuntu, how useful would that be in general and in this specific case? I think we've seen a few reports of issues with the newer 3024 protocols and I'd like to help get them sorted out. Thank you, David Zomaya Tripp Lite ________________________________ From: Nut-upsuser <nut-upsuser-bounces+david_zomaya=tripplite.com at alioth-lists.debian.net<mailto:tripplite.com at alioth-lists.debian.net>> on behalf of Charles Lepple <clepple at gmail.com<mailto:clepple at gmail.com>> Sent: Tuesday, May 19, 2020 9:24 PM To: Tom Cooper Cc: nut-upsuser Subject: [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U This is an EXTERNAL email. Please take a moment and think before clicking any links or opening any attachments from this email. If suspicious, please forward to ishelpdesk at tripplite.com<mailto:ishelpdesk at tripplite.com> for review. ______________________________________________________________________ On May 19, 2020, at 9:21 PM, Tom Cooper <tom at cooperfamily.xyz<mailto:tom at cooperfamily.xyz>> wrote:> > Bus 001 Device 004: ID 09ae:3024 Tripp Lite >We have only had reports of success with protocol 2010 of INTERNET600U (which would be 09ae:2010 in lsusb). More details: urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_pipermail_nut-2Dupsuser_2020-2DApril_011803.html&d=DwIGaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=PY3fmIYRp20XyPJAWtuIoMta82maER1CGSdOB3x6HEM&s=9Ri1IbEOy_cyZZctw4a1IFxUMKAIwhu2xTRnjanyorI&e _______________________________________________ Nut-upsuser mailing list Nut-upsuser at alioth-lists.debian.net<mailto:Nut-upsuser at alioth-lists.debian.net> urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_cgi-2Dbin_mailman_listinfo_nut-2Dupsuser&d=DwIGaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=PY3fmIYRp20XyPJAWtuIoMta82maER1CGSdOB3x6HEM&s=374XOzWi2asZji_KmGBZFGWtzgxtuHrjfrzcGP8Fsvw&e_______________________________________________ Nut-upsuser mailing list Nut-upsuser at alioth-lists.debian.net<mailto:Nut-upsuser at alioth-lists.debian.net> urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_cgi-2Dbin_mailman_listinfo_nut-2Dupsuser&d=DwIGaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=PY3fmIYRp20XyPJAWtuIoMta82maER1CGSdOB3x6HEM&s=374XOzWi2asZji_KmGBZFGWtzgxtuHrjfrzcGP8Fsvw&e________________________________ This message is for the addressee's use only. It may contain confidential information. If you receive this message in error, please delete it and notify the sender. Tripp Lite disclaims all warranties and liabilities, and assumes no responsibility for viruses which may infect an email sent to you from Tripp Lite and which damage your electronic systems or information. It is your responsibility to maintain virus detection systems to prevent damage to your electronic systems and information. ________________________________ This message is for the addressee's use only. It may contain confidential information. If you receive this message in error, please delete it and notify the sender. Tripp Lite disclaims all warranties and liabilities, and assumes no responsibility for viruses which may infect an email sent to you from Tripp Lite and which damage your electronic systems or information. It is your responsibility to maintain virus detection systems to prevent damage to your electronic systems and information. ________________________________ This message is for the addressee's use only. It may contain confidential information. If you receive this message in error, please delete it and notify the sender. Tripp Lite disclaims all warranties and liabilities, and assumes no responsibility for viruses which may infect an email sent to you from Tripp Lite and which damage your electronic systems or information. It is your responsibility to maintain virus detection systems to prevent damage to your electronic systems and information. ________________________________ This message is for the addressee's use only. It may contain confidential information. If you receive this message in error, please delete it and notify the sender. Tripp Lite disclaims all warranties and liabilities, and assumes no responsibility for viruses which may infect an email sent to you from Tripp Lite and which damage your electronic systems or information. It is your responsibility to maintain virus detection systems to prevent damage to your electronic systems and information. -------------- next part -------------- An HTML attachment was scrubbed... URL: <alioth-lists.debian.net/pipermail/nut-upsuser/attachments/20200520/7b4718d1/attachment-0001.html>
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