thr3ads.net - Nut upsuser - [Nut-upsuser] [POSSIBLE FRAUD] Re: [EXTERNAL] Re: Help with Tripp Lite Internet600U [May 2020]

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David Zomaya

2020-May-20 17:46 UTC

[Nut-upsuser] [POSSIBLE FRAUD] Re: [EXTERNAL] Re: Help with Tripp Lite Internet600U

Tested a Ubuntu 18.04 LTS virtual machine with NUT 2.7.4 and a 3024 protocol
Tripp Lite UPS (mine is a INTERNET550U, but same protocol)

:/etc/nut$ lsusb | grep Tripp
Bus 002 Device 004: ID 09ae:3024 Tripp Lite

I it got generally working (outputting reasonable responses to upsc, although
there are some issues with variables like frequency) by adding productid=3024 to
my ups.conf. Like this:

[TrippLiteUPS3024]
        driver = usbhid-ups
        port = auto
        productid=3024

Here is the upsc output:

:/etc/nut$ sudo upsc TrippLiteUPS3024
Init SSL without certificate database
battery.charge: 100
battery.charge.warning: 30
battery.runtime: 1850
battery.type: PbAc
battery.voltage: 0.0
battery.voltage.nominal: 12.0
device.mfr: Tripp Lite
device.model: INTERNET550U
device.serial: 2951EVLBC87B503245
device.type: ups
driver.name: usbhid-ups
driver.parameter.pollfreq: 30
driver.parameter.pollinterval: 2
driver.parameter.port: auto
driver.parameter.productid: 3024
driver.parameter.synchronous: no
driver.version: 2.7.4
driver.version.data: TrippLite HID 0.82
driver.version.internal: 0.41
input.frequency: 6010.0
input.transfer.high: 145.0
input.transfer.low: 95.0
input.voltage: 0.0
input.voltage.nominal: 120
output.current: 0.0
output.frequency: 6010.0
output.frequency.nominal: 60
output.voltage: 0.0
output.voltage.nominal: 120
ups.beeper.status: disabled
ups.delay.shutdown: 20
ups.delay.start: 30
ups.load: 0
ups.mfr: Tripp Lite
ups.model: INTERNET550U
ups.power: 0.0
ups.power.nominal: 550
ups.productid: 3024
ups.serial: 2951EVLBC87B503245
ups.status: OL
ups.timer.reboot: 65535
ups.timer.shutdown: 65535
ups.timer.start: 65535
ups.vendorid: 09ae
ups.watchdog.status: 0
:/etc/nut$

Tom: Let me know if this helps you.

List in general: would this help solve general 3024 issues?

Thank you,

David Zomaya

Tripp Lite<http://www.tripplite.com/>

________________________________
From: Nut-upsuser <nut-upsuser-bounces+david_zomaya=tripplite.com at
alioth-lists.debian.net> on behalf of David Zomaya
Sent: Wednesday, May 20, 2020 8:49 AM
To: Tom Cooper
Cc: nut-upsuser
Subject: [POSSIBLE FRAUD] Re: [Nut-upsuser] [EXTERNAL] Re: Help with Tripp Lite
Internet600U

Will do. Ball in my court for now.

Thank you,

David Zomaya

Tripp Lite<http://www.tripplite.com/>

________________________________
From: Tom Cooper <tom at cooperfamily.xyz>
Sent: Wednesday, May 20, 2020 8:47:28 AM
To: David Zomaya
Cc: nut-upsuser
Subject: Re: [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U

That would be great.  If there is something I can do to collect data or
troubleshoot, please let me know.

---- On Wed, 20 May 2020 08:51:14 -0400 David Zomaya <David_Zomaya at
tripplite.com> wrote ----

I'm still working remotely, but I should be able to get something set up
soon.

I'll reply all here once I have something to report.

Thank you,

David Zomaya

Tripp Lite<http://www.tripplite.com/>

________________________________
From: Tom Cooper <tom at cooperfamily.xyz<mailto:tom at
cooperfamily.xyz>>
Sent: Wednesday, May 20, 2020 7:48:32 AM
To: David Zomaya
Cc: nut-upsuser
Subject: Re: [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U

I'm running Raspbian Buster, but given that the error seems to be
"higher order" than a hardware issue - one of parsing the protocol?  I
suspect that Ubuntu would be a decent "lookalike" to model the issue.

---- On Tue, 19 May 2020 22:31:56 -0400 David Zomaya <David_Zomaya at
tripplite.com<mailto:David_Zomaya at tripplite.com>> wrote ----

If I installed and tested against Ubuntu, how useful would that be in general
and in this specific case?

I think we've seen a few reports of issues with the newer 3024 protocols and
I'd like to help get them sorted out.

Thank you,

David Zomaya

Tripp Lite

________________________________
From: Nut-upsuser <nut-upsuser-bounces+david_zomaya=tripplite.com at
alioth-lists.debian.net<mailto:tripplite.com at
alioth-lists.debian.net>> on behalf of Charles Lepple <clepple at
gmail.com<mailto:clepple at gmail.com>>
Sent: Tuesday, May 19, 2020 9:24 PM
To: Tom Cooper
Cc: nut-upsuser
Subject: [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U

This is an EXTERNAL email.  Please take a moment and think before clicking any
links or opening any attachments from this email.  If suspicious, please forward
to ishelpdesk at tripplite.com<mailto:ishelpdesk at tripplite.com> for
review.

______________________________________________________________________
On May 19, 2020, at 9:21 PM, Tom Cooper <tom at
cooperfamily.xyz<mailto:tom at cooperfamily.xyz>>
wrote:>
> Bus 001 Device 004: ID 09ae:3024 Tripp Lite
>We have only had reports of success with protocol 2010 of INTERNET600U (which
would be 09ae:2010 in lsusb).

More details:
https://urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_pipermail_nut-2Dupsuser_2020-2DApril_011803.html&d=DwIGaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=PY3fmIYRp20XyPJAWtuIoMta82maER1CGSdOB3x6HEM&s=9Ri1IbEOy_cyZZctw4a1IFxUMKAIwhu2xTRnjanyorI&e
_______________________________________________
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alioth-lists.debian.net>
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This message is for the addressee's use only. It may contain confidential
information. If you receive this message in error, please delete it and notify
the sender. Tripp Lite disclaims all warranties and liabilities, and assumes no
responsibility for viruses which may infect an email sent to you from Tripp Lite
and which damage your electronic systems or information. It is your
responsibility to maintain virus detection systems to prevent damage to your
electronic systems and information.

________________________________
This message is for the addressee's use only. It may contain confidential
information. If you receive this message in error, please delete it and notify
the sender. Tripp Lite disclaims all warranties and liabilities, and assumes no
responsibility for viruses which may infect an email sent to you from Tripp Lite
and which damage your electronic systems or information. It is your
responsibility to maintain virus detection systems to prevent damage to your
electronic systems and information.

________________________________
This message is for the addressee's use only. It may contain confidential
information. If you receive this message in error, please delete it and notify
the sender. Tripp Lite disclaims all warranties and liabilities, and assumes no
responsibility for viruses which may infect an email sent to you from Tripp Lite
and which damage your electronic systems or information. It is your
responsibility to maintain virus detection systems to prevent damage to your
electronic systems and information.
________________________________
This message is for the addressee's use only. It may contain confidential
information. If you receive this message in error, please delete it and notify
the sender. Tripp Lite disclaims all warranties and liabilities, and assumes no
responsibility for viruses which may infect an email sent to you from Tripp Lite
and which damage your electronic systems or information. It is your
responsibility to maintain virus detection systems to prevent damage to your
electronic systems and information.
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Tom Cooper

2020-May-20 17:55 UTC

head link

[Nut-upsuser] [POSSIBLE FRAUD] Re: [EXTERNAL] Re: Help with Tripp Lite Internet600U

David,

That's exciting - but I am not seeing similar results.  

I *must* be doing something dumb - but I can't see it.

I've got nut-2.7.4-8 installed on my pi

Hope you can help.

Tom

pi at elmer:/home/macbackup $ lsusb | grep ipp

Bus 001 Device 004: ID 09ae:3024 Tripp Lite

pi at elmer:/home/macbackup $ sudo cat /etc/nut/nut.conf

# Network UPS Tools: example nut.conf

#

##############################################################################

# General section

##############################################################################

# The MODE determines which part of the NUT is to be started, and which

# configuration files must be modified.

#

# This file try to standardize the various files being found in the field, like

# /etc/default/nut on Debian based systems, /etc/sysconfig/ups on RedHat based

# systems, ... Distribution's init script should source this file to see
which

# component(s) has to be started.

#

# The values of MODE can be:

# - none: NUT is not configured, or use the Integrated Power Management, or use

#   some external system to startup NUT components. So nothing is to be started.

# - standalone: This mode address a local only configuration, with 1 UPS

#   protecting the local system. This implies to start the 3 NUT layers (driver,

#   upsd and upsmon) and the matching configuration files. This mode can also

#   address UPS redundancy.

# - netserver: same as for the standalone configuration, but also need

#   some more network access controls (firewall, tcp-wrappers) and possibly a

#   specific LISTEN directive in upsd.conf.

#   Since this MODE is opened to the network, a special care should be applied

#   to security concerns.

# - netclient: this mode only requires upsmon.

#

# IMPORTANT NOTE:

#  This file is intended to be sourced by shell scripts.

#  You MUST NOT use spaces around the equal sign!

MODE=none

[tripplite]

     driver = usbhid-ups

     port = auto

     productid=3024

     desc = "Tripp Lite Internet600U"

pi at elmer:/home/macbackup $ sudo systemctl start nut-driver

Job for nut-driver.service failed because the control process exited with error
code.

See "systemctl status nut-driver.service" and "journalctl
-xe" for details.

>From the log file:
May 20 13:51:47 elmer systemd[1]: Starting Network UPS Tools - power device
driver controller...

May 20 13:51:47 elmer upsdrvctl[2658]: This TrippLite device (09ae:3024) is not
(or perhaps not yet) supported

May 20 13:51:47 elmer upsdrvctl[2658]: by usbhid-ups. Please make sure you have
an up-to-date version of NUT. If

May 20 13:51:47 elmer upsdrvctl[2658]: this does not fix the problem, try
running the driver with the

May 20 13:51:47 elmer upsdrvctl[2658]: '-x productid=3024' option.
Please report your results to the NUT user's

May 20 13:51:47 elmer upsdrvctl[2658]: mailing list <mailto:nut-upsuser at
lists.alioth.debian.org>.

May 20 13:51:47 elmer upsdrvctl[2658]: Network UPS Tools - Generic HID driver
0.41 (2.7.4)

May 20 13:51:47 elmer upsdrvctl[2658]: USB communication driver 0.33

May 20 13:51:47 elmer upsdrvctl[2658]: No matching HID UPS found

May 20 13:51:47 elmer upsdrvctl[2658]: Driver failed to start (exit status=1)

May 20 13:51:52 elmer upsdrvctl[2658]: This TrippLite device (09ae:3024) is not
(or perhaps not yet) supported

May 20 13:51:52 elmer upsdrvctl[2658]: by usbhid-ups. Please make sure you have
an up-to-date version of NUT. If

May 20 13:51:52 elmer upsdrvctl[2658]: this does not fix the problem, try
running the driver with the

May 20 13:51:52 elmer upsdrvctl[2658]: '-x productid=3024' option.
Please report your results to the NUT user's

May 20 13:51:52 elmer upsdrvctl[2658]: mailing list <mailto:nut-upsuser at
lists.alioth.debian.org>.

May 20 13:51:52 elmer upsdrvctl[2658]: Network UPS Tools - Generic HID driver
0.41 (2.7.4)

May 20 13:51:52 elmer upsdrvctl[2658]: USB communication driver 0.33

May 20 13:51:52 elmer upsdrvctl[2658]: No matching HID UPS found

May 20 13:51:52 elmer upsdrvctl[2658]: Driver failed to start (exit status=1)

May 20 13:51:58 elmer upsdrvctl[2658]: This TrippLite device (09ae:3024) is not
(or perhaps not yet) supported

May 20 13:51:58 elmer upsdrvctl[2658]: by usbhid-ups. Please make sure you have
an up-to-date version of NUT. If

May 20 13:51:58 elmer upsdrvctl[2658]: this does not fix the problem, try
running the driver with the

May 20 13:51:58 elmer upsdrvctl[2658]: '-x productid=3024' option.
Please report your results to the NUT user's

May 20 13:51:58 elmer upsdrvctl[2658]: mailing list <mailto:nut-upsuser at
lists.alioth.debian.org>.

May 20 13:51:58 elmer upsdrvctl[2658]: Network UPS Tools - Generic HID driver
0.41 (2.7.4)

May 20 13:51:58 elmer upsdrvctl[2658]: USB communication driver 0.33

May 20 13:51:58 elmer upsdrvctl[2658]: No matching HID UPS found

May 20 13:51:58 elmer systemd[1]: nut-driver.service: Control process exited,
code=exited, status=1/FAILURE

May 20 13:51:58 elmer upsdrvctl[2658]: Driver failed to start (exit status=1)

May 20 13:51:58 elmer upsdrvctl[2658]: Network UPS Tools - UPS driver controller
2.7.4

May 20 13:51:58 elmer systemd[1]: nut-driver.service: Failed with result
'exit-code'.

May 20 13:51:58 elmer systemd[1]: Failed to start Network UPS Tools - power
device driver controller.

---- On Wed, 20 May 2020 13:46:09 -0400 David Zomaya <David_Zomaya at
tripplite.com> wrote ----

Tested a Ubuntu 18.04 LTS virtual machine with NUT 2.7.4 and a 3024 protocol
Tripp Lite UPS (mine is a INTERNET550U, but same protocol)

:/etc/nut$ lsusb | grep Tripp
 Bus 002 Device 004: ID 09ae:3024 Tripp Lite

I it got generally working (outputting reasonable responses to upsc, although
there are some issues with variables like frequency) by adding productid=3024 to
my ups.conf. Like this:

[TrippLiteUPS3024]
         driver = usbhid-ups
         port = auto
         productid=3024

Here is the upsc output:

:/etc/nut$ sudo upsc TrippLiteUPS3024
 Init SSL without certificate database
 battery.charge: 100
 battery.charge.warning: 30
 battery.runtime: 1850
 battery.type: PbAc
 battery.voltage: 0.0
 battery.voltage.nominal: 12.0
 device.mfr: Tripp Lite
 device.model: INTERNET550U
 device.serial: 2951EVLBC87B503245
 device.type: ups
 driver.name: usbhid-ups
 driver.parameter.pollfreq: 30
 driver.parameter.pollinterval: 2
 driver.parameter.port: auto
 driver.parameter.productid: 3024
 driver.parameter.synchronous: no
 driver.version: 2.7.4
 driver.version.data: TrippLite HID 0.82
 driver.version.internal: 0.41
 input.frequency: 6010.0
 input.transfer.high: 145.0
 input.transfer.low: 95.0
 input.voltage: 0.0
 input.voltage.nominal: 120
 output.current: 0.0
 output.frequency: 6010.0
 output.frequency.nominal: 60
 output.voltage: 0.0
 output.voltage.nominal: 120
 ups.beeper.status: disabled
 ups.delay.shutdown: 20
 ups.delay.start: 30
 ups.load: 0
 ups.mfr: Tripp Lite
 ups.model: INTERNET550U
 ups.power: 0.0
 ups.power.nominal: 550
 ups.productid: 3024
 ups.serial: 2951EVLBC87B503245
 ups.status: OL
 ups.timer.reboot: 65535
 ups.timer.shutdown: 65535
 ups.timer.start: 65535
 ups.vendorid: 09ae
 ups.watchdog.status: 0
 :/etc/nut$

Tom: Let me know if this helps you.

List in general: would this help solve general 3024 issues?

Thank you,

David Zomaya

Tripp Litehttp://www.tripplite.com/  

From: Nut-upsuser <nut-upsuser-bounces+david_zomaya=mailto:tripplite.com at
alioth-lists.debian.net> on behalf of David Zomaya
 Sent: Wednesday, May 20, 2020 8:49 AM
 To: Tom Cooper
 Cc: nut-upsuser
 Subject: [POSSIBLE FRAUD] Re: [Nut-upsuser] [EXTERNAL] Re: Help with Tripp Lite
Internet600U  

Will do. Ball in my court for now.

Thank you,

David Zomaya

Tripp Litehttp://www.tripplite.com/  

From: Tom Cooper <mailto:tom at cooperfamily.xyz>
 Sent: Wednesday, May 20, 2020 8:47:28 AM
 To: David Zomaya
 Cc: nut-upsuser
 Subject: Re: [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U  

That would be great.  If there is something I can do to collect data or
troubleshoot, please let me know.

---- On Wed, 20 May 2020 08:51:14 -0400 David Zomaya <mailto:David_Zomaya at
tripplite.com> wrote ----

I'm still working remotely, but I should be able to get something set up
soon.

I'll reply all here once I have something to report.

Thank you,

David Zomaya

Tripp Litehttp://www.tripplite.com/  

From: Tom Cooper <mailto:tom at cooperfamily.xyz>
 Sent: Wednesday, May 20, 2020 7:48:32 AM
 To: David Zomaya
 Cc: nut-upsuser
 Subject: Re: [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U  

I'm running Raspbian Buster, but given that the error seems to be
"higher order" than a hardware issue - one of parsing the protocol?  I
suspect that Ubuntu would be a decent "lookalike" to model the issue. 

---- On Tue, 19 May 2020 22:31:56 -0400 David Zomaya <mailto:David_Zomaya at
tripplite.com> wrote ----

If I installed and tested against Ubuntu, how useful would that be in general
and in this specific case?

I think we've seen a few reports of issues with the newer 3024 protocols and
I'd like to help get them sorted out.

Thank you,

David Zomaya

Tripp Lite

From: Nut-upsuser <nut-upsuser-bounces+david_zomaya=mailto:tripplite.com at
alioth-lists.debian.net>
 on behalf of Charles Lepple <mailto:clepple at gmail.com>
 Sent: Tuesday, May 19, 2020 9:24 PM
 To: Tom Cooper
 Cc: nut-upsuser
 Subject: [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U  

This is an EXTERNAL email.  Please take a moment and think before clicking any
links or opening any attachments from this email.  If suspicious, please forward
to mailto:ishelpdesk at tripplite.com for review.

 ______________________________________________________________________
 On May 19, 2020, at 9:21 PM, Tom Cooper <mailto:tom at cooperfamily.xyz>
wrote:
 > 
 > Bus 001 Device 004: ID 09ae:3024 Tripp Lite 
 > 
 We have only had reports of success with protocol 2010 of INTERNET600U (which
would be 09ae:2010 in lsusb).

 More details:
https://urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_pipermail_nut-2Dupsuser_2020-2DApril_011803.html&d=DwIGaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=PY3fmIYRp20XyPJAWtuIoMta82maER1CGSdOB3x6HEM&s=9Ri1IbEOy_cyZZctw4a1IFxUMKAIwhu2xTRnjanyorI&e=

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This message is for the addressee's use only. It may contain confidential
information. If you receive this message in error, please delete it and notify
the sender. Tripp Lite disclaims all warranties and liabilities,
 and assumes no responsibility for viruses which may infect an email sent to you
from Tripp Lite and which damage your electronic systems or information. It is
your responsibility to maintain virus detection systems to prevent damage to
your electronic systems
 and information.

This message is for the addressee's use only. It may contain confidential
information. If you receive this message in error, please delete it and notify
the sender. Tripp Lite disclaims all warranties and liabilities,
 and assumes no responsibility for viruses which may infect an email sent to you
from Tripp Lite and which damage your electronic systems or information. It is
your responsibility to maintain virus detection systems to prevent damage to
your electronic systems
 and information.

This message is for the addressee's use only. It may contain confidential
information. If you receive this message in error, please delete it and notify
the sender. Tripp Lite disclaims all warranties and liabilities, and assumes
 no responsibility for viruses which may infect an email sent to you from Tripp
Lite and which damage your electronic systems or information. It is your
responsibility to maintain virus detection systems to prevent damage to your
electronic systems and information.

This message is for the addressee's use only. It may contain confidential
information. If you receive this message in error, please delete it and notify
the sender. Tripp Lite disclaims all warranties and liabilities, and assumes
 no responsibility for viruses which may infect an email sent to you from Tripp
Lite and which damage your electronic systems or information. It is your
responsibility to maintain virus detection systems to prevent damage to your
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David Zomaya

2020-May-20 18:03 UTC

head link

[Nut-upsuser] [POSSIBLE FRAUD] Re: [EXTERNAL] Re: Help with Tripp Lite Internet600U

My thoughts for a test:

  *   Just have
MODE=standalone
in nut.conf
  *   Put
[tripplite]
     driver = usbhid-ups
     port = auto
     productid=3024
     desc = "Tripp Lite Internet600U"
In ups.conf
  *   Put
 LISTEN 127.0.0.1 3493
 LISTEN ::1 3493

[tripplite]
     driver = usbhid-ups
     port = auto
in upsd.conf

That may be suboptimal but will probably work for a test.

Side note: I use "upsdrvctl start/stop" to start and stop the driver.

Thank you,

David Zomaya

Tripp Lite

________________________________
From: Tom Cooper <tom at cooperfamily.xyz>
Sent: Wednesday, May 20, 2020 12:55 PM
To: David Zomaya
Cc: nut-upsuser
Subject: Re: [POSSIBLE FRAUD] Re: [Nut-upsuser] [EXTERNAL] Re: Help with Tripp
Lite Internet600U

David,
That's exciting - but I am not seeing similar results.

I *must* be doing something dumb - but I can't see it.
I've got nut-2.7.4-8 installed on my pi

Hope you can help.

Tom

pi at elmer:/home/macbackup $ lsusb | grep ipp
Bus 001 Device 004: ID 09ae:3024 Tripp Lite

pi at elmer:/home/macbackup $ sudo cat /etc/nut/nut.conf
# Network UPS Tools: example nut.conf
#
##############################################################################
# General section
##############################################################################
# The MODE determines which part of the NUT is to be started, and which
# configuration files must be modified.
#
# This file try to standardize the various files being found in the field, like
# /etc/default/nut on Debian based systems, /etc/sysconfig/ups on RedHat based
# systems, ... Distribution's init script should source this file to see
which
# component(s) has to be started.
#
# The values of MODE can be:
# - none: NUT is not configured, or use the Integrated Power Management, or use
#   some external system to startup NUT components. So nothing is to be started.
# - standalone: This mode address a local only configuration, with 1 UPS
#   protecting the local system. This implies to start the 3 NUT layers (driver,
#   upsd and upsmon) and the matching configuration files. This mode can also
#   address UPS redundancy.
# - netserver: same as for the standalone configuration, but also need
#   some more network access controls (firewall, tcp-wrappers) and possibly a
#   specific LISTEN directive in upsd.conf.
#   Since this MODE is opened to the network, a special care should be applied
#   to security concerns.
# - netclient: this mode only requires upsmon.
#
# IMPORTANT NOTE:
#  This file is intended to be sourced by shell scripts.
#  You MUST NOT use spaces around the equal sign!

MODE=none
[tripplite]
     driver = usbhid-ups
     port = auto
     productid=3024
     desc = "Tripp Lite Internet600U"

pi at elmer:/home/macbackup $ sudo systemctl start nut-driver
Job for nut-driver.service failed because the control process exited with error
code.
See "systemctl status nut-driver.service" and "journalctl
-xe" for details.

>From the log file:May 20 13:51:47 elmer systemd[1]: Starting Network UPS Tools - power device
driver controller...
May 20 13:51:47 elmer upsdrvctl[2658]: This TrippLite device (09ae:3024) is not
(or perhaps not yet) supported
May 20 13:51:47 elmer upsdrvctl[2658]: by usbhid-ups. Please make sure you have
an up-to-date version of NUT. If
May 20 13:51:47 elmer upsdrvctl[2658]: this does not fix the problem, try
running the driver with the
May 20 13:51:47 elmer upsdrvctl[2658]: '-x productid=3024' option.
Please report your results to the NUT user's
May 20 13:51:47 elmer upsdrvctl[2658]: mailing list <nut-upsuser at
lists.alioth.debian.org<mailto:nut-upsuser at
lists.alioth.debian.org>>.
May 20 13:51:47 elmer upsdrvctl[2658]: Network UPS Tools - Generic HID driver
0.41 (2.7.4)
May 20 13:51:47 elmer upsdrvctl[2658]: USB communication driver 0.33
May 20 13:51:47 elmer upsdrvctl[2658]: No matching HID UPS found
May 20 13:51:47 elmer upsdrvctl[2658]: Driver failed to start (exit status=1)
May 20 13:51:52 elmer upsdrvctl[2658]: This TrippLite device (09ae:3024) is not
(or perhaps not yet) supported
May 20 13:51:52 elmer upsdrvctl[2658]: by usbhid-ups. Please make sure you have
an up-to-date version of NUT. If
May 20 13:51:52 elmer upsdrvctl[2658]: this does not fix the problem, try
running the driver with the
May 20 13:51:52 elmer upsdrvctl[2658]: '-x productid=3024' option.
Please report your results to the NUT user's
May 20 13:51:52 elmer upsdrvctl[2658]: mailing list <nut-upsuser at
lists.alioth.debian.org<mailto:nut-upsuser at
lists.alioth.debian.org>>.
May 20 13:51:52 elmer upsdrvctl[2658]: Network UPS Tools - Generic HID driver
0.41 (2.7.4)
May 20 13:51:52 elmer upsdrvctl[2658]: USB communication driver 0.33
May 20 13:51:52 elmer upsdrvctl[2658]: No matching HID UPS found
May 20 13:51:52 elmer upsdrvctl[2658]: Driver failed to start (exit status=1)
May 20 13:51:58 elmer upsdrvctl[2658]: This TrippLite device (09ae:3024) is not
(or perhaps not yet) supported
May 20 13:51:58 elmer upsdrvctl[2658]: by usbhid-ups. Please make sure you have
an up-to-date version of NUT. If
May 20 13:51:58 elmer upsdrvctl[2658]: this does not fix the problem, try
running the driver with the
May 20 13:51:58 elmer upsdrvctl[2658]: '-x productid=3024' option.
Please report your results to the NUT user's
May 20 13:51:58 elmer upsdrvctl[2658]: mailing list <nut-upsuser at
lists.alioth.debian.org<mailto:nut-upsuser at
lists.alioth.debian.org>>.
May 20 13:51:58 elmer upsdrvctl[2658]: Network UPS Tools - Generic HID driver
0.41 (2.7.4)
May 20 13:51:58 elmer upsdrvctl[2658]: USB communication driver 0.33
May 20 13:51:58 elmer upsdrvctl[2658]: No matching HID UPS found
May 20 13:51:58 elmer systemd[1]: nut-driver.service: Control process exited,
code=exited, status=1/FAILURE
May 20 13:51:58 elmer upsdrvctl[2658]: Driver failed to start (exit status=1)
May 20 13:51:58 elmer upsdrvctl[2658]: Network UPS Tools - UPS driver controller
2.7.4
May 20 13:51:58 elmer systemd[1]: nut-driver.service: Failed with result
'exit-code'.
May 20 13:51:58 elmer systemd[1]: Failed to start Network UPS Tools - power
device driver controller.

---- On Wed, 20 May 2020 13:46:09 -0400 David Zomaya <David_Zomaya at
tripplite.com> wrote ----

Tested a Ubuntu 18.04 LTS virtual machine with NUT 2.7.4 and a 3024 protocol
Tripp Lite UPS (mine is a INTERNET550U, but same protocol)

:/etc/nut$ lsusb | grep Tripp
Bus 002 Device 004: ID 09ae:3024 Tripp Lite

I it got generally working (outputting reasonable responses to upsc, although
there are some issues with variables like frequency) by adding productid=3024 to
my ups.conf. Like this:

[TrippLiteUPS3024]
        driver = usbhid-ups
        port = auto
        productid=3024

Here is the upsc output:

:/etc/nut$ sudo upsc TrippLiteUPS3024
Init SSL without certificate database
battery.charge: 100
battery.charge.warning: 30
battery.runtime: 1850
battery.type: PbAc
battery.voltage: 0.0
battery.voltage.nominal: 12.0
device.mfr: Tripp Lite
device.model: INTERNET550U
device.serial: 2951EVLBC87B503245
device.type: ups
driver.name: usbhid-ups
driver.parameter.pollfreq: 30
driver.parameter.pollinterval: 2
driver.parameter.port: auto
driver.parameter.productid: 3024
driver.parameter.synchronous: no
driver.version: 2.7.4
driver.version.data: TrippLite HID 0.82
driver.version.internal: 0.41
input.frequency: 6010.0
input.transfer.high: 145.0
input.transfer.low: 95.0
input.voltage: 0.0
input.voltage.nominal: 120
output.current: 0.0
output.frequency: 6010.0
output.frequency.nominal: 60
output.voltage: 0.0
output.voltage.nominal: 120
ups.beeper.status: disabled
ups.delay.shutdown: 20
ups.delay.start: 30
ups.load: 0
ups.mfr: Tripp Lite
ups.model: INTERNET550U
ups.power: 0.0
ups.power.nominal: 550
ups.productid: 3024
ups.serial: 2951EVLBC87B503245
ups.status: OL
ups.timer.reboot: 65535
ups.timer.shutdown: 65535
ups.timer.start: 65535
ups.vendorid: 09ae
ups.watchdog.status: 0
:/etc/nut$

Tom: Let me know if this helps you.

List in general: would this help solve general 3024 issues?

Thank you,

David Zomaya

Tripp Lite<http://www.tripplite.com/>

________________________________
From: Nut-upsuser <nut-upsuser-bounces+david_zomaya=tripplite.com at
alioth-lists.debian.net<mailto:tripplite.com at
alioth-lists.debian.net>> on behalf of David Zomaya
Sent: Wednesday, May 20, 2020 8:49 AM
To: Tom Cooper
Cc: nut-upsuser
Subject: [POSSIBLE FRAUD] Re: [Nut-upsuser] [EXTERNAL] Re: Help with Tripp Lite
Internet600U

Will do. Ball in my court for now.

Thank you,

David Zomaya

Tripp Lite<http://www.tripplite.com/>

________________________________
From: Tom Cooper <tom at cooperfamily.xyz<mailto:tom at
cooperfamily.xyz>>
Sent: Wednesday, May 20, 2020 8:47:28 AM
To: David Zomaya
Cc: nut-upsuser
Subject: Re: [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U

That would be great.  If there is something I can do to collect data or
troubleshoot, please let me know.

---- On Wed, 20 May 2020 08:51:14 -0400 David Zomaya <David_Zomaya at
tripplite.com<mailto:David_Zomaya at tripplite.com>> wrote ----

I'm still working remotely, but I should be able to get something set up
soon.

I'll reply all here once I have something to report.

Thank you,

David Zomaya

Tripp Lite<http://www.tripplite.com/>

________________________________
From: Tom Cooper <tom at cooperfamily.xyz<mailto:tom at
cooperfamily.xyz>>
Sent: Wednesday, May 20, 2020 7:48:32 AM
To: David Zomaya
Cc: nut-upsuser
Subject: Re: [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U

I'm running Raspbian Buster, but given that the error seems to be
"higher order" than a hardware issue - one of parsing the protocol?  I
suspect that Ubuntu would be a decent "lookalike" to model the issue.

---- On Tue, 19 May 2020 22:31:56 -0400 David Zomaya <David_Zomaya at
tripplite.com<mailto:David_Zomaya at tripplite.com>> wrote ----

If I installed and tested against Ubuntu, how useful would that be in general
and in this specific case?

I think we've seen a few reports of issues with the newer 3024 protocols and
I'd like to help get them sorted out.

Thank you,

David Zomaya

Tripp Lite

________________________________
From: Nut-upsuser <nut-upsuser-bounces+david_zomaya=tripplite.com at
alioth-lists.debian.net<mailto:tripplite.com at
alioth-lists.debian.net>> on behalf of Charles Lepple <clepple at
gmail.com<mailto:clepple at gmail.com>>
Sent: Tuesday, May 19, 2020 9:24 PM
To: Tom Cooper
Cc: nut-upsuser
Subject: [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U

This is an EXTERNAL email.  Please take a moment and think before clicking any
links or opening any attachments from this email.  If suspicious, please forward
to ishelpdesk at tripplite.com<mailto:ishelpdesk at tripplite.com> for
review.

______________________________________________________________________
On May 19, 2020, at 9:21 PM, Tom Cooper <tom at
cooperfamily.xyz<mailto:tom at cooperfamily.xyz>>
wrote:>
> Bus 001 Device 004: ID 09ae:3024 Tripp Lite
>We have only had reports of success with protocol 2010 of INTERNET600U (which
would be 09ae:2010 in lsusb).

More details:
https://urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_pipermail_nut-2Dupsuser_2020-2DApril_011803.html&d=DwIGaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=PY3fmIYRp20XyPJAWtuIoMta82maER1CGSdOB3x6HEM&s=9Ri1IbEOy_cyZZctw4a1IFxUMKAIwhu2xTRnjanyorI&e
_______________________________________________
Nut-upsuser mailing list
Nut-upsuser at alioth-lists.debian.net<mailto:Nut-upsuser at
alioth-lists.debian.net>
https://urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_cgi-2Dbin_mailman_listinfo_nut-2Dupsuser&d=DwIGaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=PY3fmIYRp20XyPJAWtuIoMta82maER1CGSdOB3x6HEM&s=374XOzWi2asZji_KmGBZFGWtzgxtuHrjfrzcGP8Fsvw&e_______________________________________________
Nut-upsuser mailing list
Nut-upsuser at alioth-lists.debian.net<mailto:Nut-upsuser at
alioth-lists.debian.net>
https://urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_cgi-2Dbin_mailman_listinfo_nut-2Dupsuser&d=DwIGaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=PY3fmIYRp20XyPJAWtuIoMta82maER1CGSdOB3x6HEM&s=374XOzWi2asZji_KmGBZFGWtzgxtuHrjfrzcGP8Fsvw&e________________________________
This message is for the addressee's use only. It may contain confidential
information. If you receive this message in error, please delete it and notify
the sender. Tripp Lite disclaims all warranties and liabilities, and assumes no
responsibility for viruses which may infect an email sent to you from Tripp Lite
and which damage your electronic systems or information. It is your
responsibility to maintain virus detection systems to prevent damage to your
electronic systems and information.

________________________________
This message is for the addressee's use only. It may contain confidential
information. If you receive this message in error, please delete it and notify
the sender. Tripp Lite disclaims all warranties and liabilities, and assumes no
responsibility for viruses which may infect an email sent to you from Tripp Lite
and which damage your electronic systems or information. It is your
responsibility to maintain virus detection systems to prevent damage to your
electronic systems and information.

________________________________
This message is for the addressee's use only. It may contain confidential
information. If you receive this message in error, please delete it and notify
the sender. Tripp Lite disclaims all warranties and liabilities, and assumes no
responsibility for viruses which may infect an email sent to you from Tripp Lite
and which damage your electronic systems or information. It is your
responsibility to maintain virus detection systems to prevent damage to your
electronic systems and information.
________________________________
This message is for the addressee's use only. It may contain confidential
information. If you receive this message in error, please delete it and notify
the sender. Tripp Lite disclaims all warranties and liabilities, and assumes no
responsibility for viruses which may infect an email sent to you from Tripp Lite
and which damage your electronic systems or information. It is your
responsibility to maintain virus detection systems to prevent damage to your
electronic systems and information.

________________________________
This message is for the addressee's use only. It may contain confidential
information. If you receive this message in error, please delete it and notify
the sender. Tripp Lite disclaims all warranties and liabilities, and assumes no
responsibility for viruses which may infect an email sent to you from Tripp Lite
and which damage your electronic systems or information. It is your
responsibility to maintain virus detection systems to prevent damage to your
electronic systems and information.
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