Nut upsuser - May 2020 - [EXTERNAL] Re: Help with Tripp Lite Internet600U

I'm running Raspbian Buster, but given that the error seems to be
"higher order" than a hardware issue - one of parsing the protocol?  I
suspect that Ubuntu would be a decent "lookalike" to model the issue. 


---- On Tue, 19 May 2020 22:31:56 -0400 David Zomaya <David_Zomaya at
tripplite.com> wrote ----


If I installed and tested against Ubuntu, how useful would that be in general
and in this specific case?

I think we've seen a few reports of issues with the newer 3024 protocols and
I'd like to help get them sorted out.







Thank you,

David Zomaya

Tripp Lite






From: Nut-upsuser <nut-upsuser-bounces+david_zomaya=mailto:tripplite.com at
alioth-lists.debian.net> on behalf of Charles Lepple <mailto:clepple at
gmail.com>
 Sent: Tuesday, May 19, 2020 9:24 PM
 To: Tom Cooper
 Cc: nut-upsuser
 Subject: [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U  



This is an EXTERNAL email.  Please take a moment and think before clicking any
links or opening any attachments from this email.  If suspicious, please forward
to mailto:ishelpdesk at tripplite.com for review.
 
 ______________________________________________________________________
 On May 19, 2020, at 9:21 PM, Tom Cooper <mailto:tom at cooperfamily.xyz>
wrote:
 > 
 > Bus 001 Device 004: ID 09ae:3024 Tripp Lite 
 > 
 We have only had reports of success with protocol 2010 of INTERNET600U (which
would be 09ae:2010 in lsusb).
 
 More details:
https://urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_pipermail_nut-2Dupsuser_2020-2DApril_011803.html&d=DwIGaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=PY3fmIYRp20XyPJAWtuIoMta82maER1CGSdOB3x6HEM&s=9Ri1IbEOy_cyZZctw4a1IFxUMKAIwhu2xTRnjanyorI&e=
 
 _______________________________________________
 Nut-upsuser mailing list
 mailto:Nut-upsuser at alioth-lists.debian.net
 https://urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_cgi-2Dbin_mailman_listinfo_nut-2Dupsuser&d=DwIGaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=PY3fmIYRp20XyPJAWtuIoMta82maER1CGSdOB3x6HEM&s=374XOzWi2asZji_KmGBZFGWtzgxtuHrjfrzcGP8Fsvw&e=
 _______________________________________________
 Nut-upsuser mailing list
 mailto:Nut-upsuser at alioth-lists.debian.net
 https://urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_cgi-2Dbin_mailman_listinfo_nut-2Dupsuser&d=DwIGaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=PY3fmIYRp20XyPJAWtuIoMta82maER1CGSdOB3x6HEM&s=374XOzWi2asZji_KmGBZFGWtzgxtuHrjfrzcGP8Fsvw&e=




This message is for the addressee's use only. It may contain confidential
information. If you receive this message in error, please delete it and notify
the sender. Tripp Lite disclaims all warranties and liabilities, and assumes
 no responsibility for viruses which may infect an email sent to you from Tripp
Lite and which damage your electronic systems or information. It is your
responsibility to maintain virus detection systems to prevent damage to your
electronic systems and information.
-------------- next part --------------
An HTML attachment was scrubbed...
URL:
<http://alioth-lists.debian.net/pipermail/nut-upsuser/attachments/20200520/30a9a315/attachment-0001.html>

That would be great.  If there is something I can do to collect data or
troubleshoot, please let me know.


---- On Wed, 20 May 2020 08:51:14 -0400 David Zomaya <David_Zomaya at
tripplite.com> wrote ----


I'm still working remotely, but I should be able to get something set up
soon.

I'll reply all here once I have something to report.





Thank you,

David Zomaya

Tripp Litehttp://www.tripplite.com/  







From: Tom Cooper <mailto:tom at cooperfamily.xyz>
 Sent: Wednesday, May 20, 2020 7:48:32 AM
 To: David Zomaya
 Cc: nut-upsuser
 Subject: Re: [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U  


I'm running Raspbian Buster, but given that the error seems to be
"higher order" than a hardware issue - one of parsing the protocol?  I
suspect that Ubuntu would be a decent "lookalike" to model the issue. 



---- On Tue, 19 May 2020 22:31:56 -0400 David Zomaya <mailto:David_Zomaya at
tripplite.com> wrote ----


If I installed and tested against Ubuntu, how useful would that be in general
and in this specific case?

I think we've seen a few reports of issues with the newer 3024 protocols and
I'd like to help get them sorted out.







Thank you,

David Zomaya

Tripp Lite






From: Nut-upsuser <nut-upsuser-bounces+david_zomaya=mailto:tripplite.com at
alioth-lists.debian.net>
 on behalf of Charles Lepple <mailto:clepple at gmail.com>
 Sent: Tuesday, May 19, 2020 9:24 PM
 To: Tom Cooper
 Cc: nut-upsuser
 Subject: [EXTERNAL] Re: [Nut-upsuser] Help with Tripp Lite Internet600U  



This is an EXTERNAL email.  Please take a moment and think before clicking any
links or opening any attachments from this email.  If suspicious, please forward
to mailto:ishelpdesk at tripplite.com for review.
 
 ______________________________________________________________________
 On May 19, 2020, at 9:21 PM, Tom Cooper <mailto:tom at cooperfamily.xyz>
wrote:
 > 
 > Bus 001 Device 004: ID 09ae:3024 Tripp Lite 
 > 
 We have only had reports of success with protocol 2010 of INTERNET600U (which
would be 09ae:2010 in lsusb).
 
 More details:
https://urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_pipermail_nut-2Dupsuser_2020-2DApril_011803.html&d=DwIGaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=PY3fmIYRp20XyPJAWtuIoMta82maER1CGSdOB3x6HEM&s=9Ri1IbEOy_cyZZctw4a1IFxUMKAIwhu2xTRnjanyorI&e=
 
 _______________________________________________
 Nut-upsuser mailing list
 mailto:Nut-upsuser at alioth-lists.debian.net
 https://urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_cgi-2Dbin_mailman_listinfo_nut-2Dupsuser&d=DwIGaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=PY3fmIYRp20XyPJAWtuIoMta82maER1CGSdOB3x6HEM&s=374XOzWi2asZji_KmGBZFGWtzgxtuHrjfrzcGP8Fsvw&e=
 _______________________________________________
 Nut-upsuser mailing list
 mailto:Nut-upsuser at alioth-lists.debian.net
 https://urldefense.proofpoint.com/v2/url?u=https-3A__alioth-2Dlists.debian.net_cgi-2Dbin_mailman_listinfo_nut-2Dupsuser&d=DwIGaQ&c=f9s1WCuF-N6cmD_YaZ7gBg&r=lhr3k4au5dVQgHY_iS-v_t9g8PHVkn8Px_wyaupZGfQ&m=PY3fmIYRp20XyPJAWtuIoMta82maER1CGSdOB3x6HEM&s=374XOzWi2asZji_KmGBZFGWtzgxtuHrjfrzcGP8Fsvw&e=




This message is for the addressee's use only. It may contain confidential
information. If you receive this message in error, please delete it and notify
the sender. Tripp Lite disclaims all warranties and liabilities,
 and assumes no responsibility for viruses which may infect an email sent to you
from Tripp Lite and which damage your electronic systems or information. It is
your responsibility to maintain virus detection systems to prevent damage to
your electronic systems
 and information.









This message is for the addressee's use only. It may contain confidential
information. If you receive this message in error, please delete it and notify
the sender. Tripp Lite disclaims all warranties and liabilities, and assumes
 no responsibility for viruses which may infect an email sent to you from Tripp
Lite and which damage your electronic systems or information. It is your
responsibility to maintain virus detection systems to prevent damage to your
electronic systems and information.
-------------- next part --------------
An HTML attachment was scrubbed...
URL:
<http://alioth-lists.debian.net/pipermail/nut-upsuser/attachments/20200520/bf8b1a64/attachment-0001.html>