I can confirm there was a protocol change somewhat recently for this model.
It should still be HID-PDC compliant, so I believe it is possible to get it
working. Others on the mailing list probably have some useful ideas.
I'm still remote so my ability to run tests for non-networked devices is
somewhat limited.
If there's any info I can provide from the Tripp Lite side that we don't
already have, feel free to ping me.
Thank you,
David Zomaya
Business/Quality Analyst- Software
Tripp Lite
<http://www.tripplite.com/>
________________________________
From: Nut-upsuser <nut-upsuser-bounces+david_zomaya=tripplite.com at
alioth-lists.debian.net> on behalf of Mitchell Burdette <mitchell.burdette
at gmail.com>
Sent: Thursday, April 9, 2020 9:57 PM
To: nut-upsuser at alioth-lists.debian.net
Subject: [EXTERNAL] [Nut-upsuser] Tripp Lite AVR900U
This is an EXTERNAL email. Please take a moment and think before clicking any
links or opening any attachments from this email. If suspicious, please forward
to ishelpdesk at tripplite.com for review.
________________________________
Hello! I am currently having issues monitoring a Tripp-Lite AVR900U. First, here
are a few system details:
> Manjaro Linux - kernel 5.4.30-1
> network-ups-tools 2.7.4-5 (built from Arch User Repository)
> (lsusb output) Bus 003 Device 003: ID 09ae:3024 Tripp Lite AVR900U
Contents of /etc/ups/ups.conf:
> [tripplite]
> driver = usbhid-ups
> port = auto
Contents of /etc/udev/rules.d/50-ups.rules:
> SUBSYSTEM=="usb", ATTR{idVendor}=="09ae",
ATTR{idProduct}=="3024", SYMLINK+="ups0",
GROUP="nut"
Post-configuration, I rebooted then ran upsdrvctl and received the following
output:
> $ upsdrvctl start
> Network UPS Tools - UPS driver controller 2.7.4
> Network UPS Tools - Generic HID driver 0.41 (2.7.4)
> USB communication driver 0.33
> This TrippLite device (09ae:3024) is not (or perhaps not yet) supported
> by usbhid-ups. Please make sure you have an up-to-date version of NUT. If
> this does not fix the problem, try running the driver with the
> '-x productid=3024' option. Please report your results to the NUT
user's
> mailing list <nut-upsuser at
lists.alioth.debian.org><mailto:nut-upsuser at
lists.alioth.debian.org>.
I tried adding the following two lines to my ups.conf:
> vendorid = 09ae
> productid = 3024
Subsequent attempts to start the driver fail:
> ...
> USB communication driver 0.33
> Using subdriver: TrippLite HID 0.82
> libusb_get_report: Input/output error
> Can't initialize data from HID UPS
> Driver failed to start (exit status=1)
While the nut website has a report of "AVR900U" support, the productid
differs (3024 vs 2010). I can only assume that my particular model uses a
different protocol version, unless there is something I missed!
Kind regards,
Mitchell
________________________________
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