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819bd90
2011 Mar 23
1
Asterisk Queue ACD when the queues and agents has the same priority/weight
Hello,
I have three queues (F1,F2,F3) with default queue weight and three
agents (A1,A2,A2) with default agent penalty. If the three agents are
busy and tt same time a caller (C1) enter in the queue F1, and after
20 seconds a second caller (C2) enter in the queue F2. So, few seconds
later, the agent (A1) state comes to availabe. In this case the
asterisk deliveries the caller (C2) to agent (A1),