asterisk users - Oct 2008 - Polycom 330 not dialing 4 digit extensions beginning with 11xx

I have four Polycom 330 phones connected to an asterisk system.  There  
are other VoIP phones connected too.  All of the extensions are four  
digits beginning with 11.  From any of the phones, except the Polycom,  
picking up the handset to call extension 1103 for example works fine.   
With the Polycom 330, as I press the second 1 of 1103 it stops taking  
input and gives me an error.

I tried creating four digit extensions on another asterisk system  
where I have Polycom 501 phones connected and they too will not let me  
dial 1103.  I can dial 1203 or any other combinations of number, just  
not an extension that begins with 11.

Any suggestions?

	-Ed


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You need to investigate the digit map in the phones configuration. This
determines what dialing patterns the phone will accept. See deails
here:

http://sipx-wiki.calivia.com/index.php/Digit_Maps_used_to_Define_the_Dia
l_Plan

Michael

--Original Message Text---
From: Ed DeHart
Date: Thu, 9 Oct 2008 21:37:27 -0400

I have four Polycom 330 phones connected to an asterisk system.  There
are other VoIP phones connected too.  All of the extensions are four
digits beginning with 11.  From any of the phones, except the Polycom,
picking up the handset to call extension 1103 for example works fine. 
With the Polycom 330, as I press the second 1 of 1103 it stops taking
input and gives me an error.

I tried creating four digit extensions on another asterisk system where
I have Polycom 501 phones connected and they too will not let me dial
1103.  I can dial 1203 or any other combinations of number, just not an
extension that begins with 11.


Any suggestions?


-Ed








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Michael Graves
mgraves<at>mstvp.com
http://blog.mgraves.org
o713-861-4005
c713-201-1262
sip:mjgraves at pixelpower.onsip.com
skype mjgraves
fwd 54245


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Ed DeHart schrieb:
> I have four Polycom 330 phones connected to an asterisk system.  There  
> are other VoIP phones connected too.  All of the extensions are four  
> digits beginning with 11.  From any of the phones, except the Polycom,  
> picking up the handset to call extension 1103 for example works fine.   
> With the Polycom 330, as I press the second 1 of 1103 it stops taking  
> input and gives me an error.
> 
> I tried creating four digit extensions on another asterisk system  
> where I have Polycom 501 phones connected and they too will not let me  
> dial 1103.  I can dial 1203 or any other combinations of number, just  
> not an extension that begins with 11.
> 
> Any suggestions?
Maybe your dialplan ("digit map") on the Polycom is flawed?


   Philipp Kempgen

-- 
http://www.das-asterisk-buch.de  -  http://www.the-asterisk-book.com
Amooma GmbH - Bachstr. 126 - 56566 Neuwied  ->  http://www.amooma.de
Gesch?ftsf?hrer: Stefan Wintermeyer, Handelsregister: Neuwied B14998
--

Ed,

Sounds like the digitmap on the Polycom phones is the issue.  You can read more
about the digitmap from:

http://www.voip-info.org/wiki/view/Polycom+Phones

Digitmap reference
Example: [2-9]11|0T|011xxx.T|91[2-9]xxxxxxxxx|[1-8]xx

It means the following:

    * [2-9]11: 911 rule: x11 are dialled immediately (111 is covered below by
[1-8]xx
    * 0T: Local operator rule: After dialing "0" the phone waits T
seconds and then completes the call automatically
    * 011xxx.T: International rule without prefix
    * 91[2-9]xxxxxxxxx: LD rule with prefix
    * 9,1[2-9]xxxxxxxxx: LD rule with prefix, gives second dialtone after
dialing 9
    * [1-8]xx: A regular 3 digit extension is dialed immediately ("9"
excluded as a prefix)


--- On Thu, 10/9/08, Ed DeHart <VoIP at pageone.net> wrote:
> From: Ed DeHart <VoIP at pageone.net>
> Subject: [asterisk-users] Polycom 330 not dialing 4 digit extensions
beginning with 11xx
> To: "Asterisk Users Mailing List - Non-Commercial Discussion"
<asterisk-users at lists.digium.com>
> Date: Thursday, October 9, 2008, 6:37 PM
> I have four Polycom 330 phones connected to an asterisk
> system.  There  
> are other VoIP phones connected too.  All of the extensions
> are four  
> digits beginning with 11.  From any of the phones, except
> the Polycom,  
> picking up the handset to call extension 1103 for example
> works fine.   
> With the Polycom 330, as I press the second 1 of 1103 it
> stops taking  
> input and gives me an error.
> 
> I tried creating four digit extensions on another asterisk
> system  
> where I have Polycom 501 phones connected and they too will
> not let me  
> dial 1103.  I can dial 1203 or any other combinations of
> number, just  
> not an extension that begins with 11.
> 
> Any suggestions?
> 
> 	-Ed
> 
> 
> _______________________________________________
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> http://www.api-digital.com --
> 
> asterisk-users mailing list
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check digimap into polycom web interface and check the digmap rules
for your voip system

On Fri, Oct 10, 2008 at 9:07 PM, Ed DeHart <VoIP at pageone.net>
wrote:
> I have four Polycom 330 phones connected to an asterisk system.  There are
> other VoIP phones connected too.  All of the extensions are four digits
> beginning with 11.  From any of the phones, except the Polycom, picking up
> the handset to call extension 1103 for example works fine.  With the
Polycom
> 330, as I press the second 1 of 1103 it stops taking input and gives me an
> error.
> I tried creating four digit extensions on another asterisk system where I
> have Polycom 501 phones connected and they too will not let me dial 1103. 
I
> can dial 1203 or any other combinations of number, just not an extension
> that begins with 11.
> Any suggestions?
> -Ed
>
>
> _______________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>   http://lists.digium.com/mailman/listinfo/asterisk-users
>


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