similar to: Callcenter monitoring tool

hi i need an open source callcenter manager system like queuemetrics but opensource any one know any? i prefer to search before start a new one thanks David -- (\__/) (='.'=)This is Bunny. Copy and paste bunny into your (")_(")signature to help him gain world domination. -------------- next part -------------- An HTML attachment was scrubbed... URL:

Just an FYI for Digium. I received a mailing today from you guys which was nice. The price of mailing was ~$1.60 and inside was an inflatable beach ball. Cool, but I tried to blow up the beach ball and the the seam where the part opens to inflate the ball was not connected to the ball whatsoever, so it went right in the trash. I wonder if the sick heat had anything to do with it, was mine just

Any know what Digium hasn't released the DS3 card? It was supposed to be out a while ago. -Matt

Hello, I'm working on an Asterisk configuration for a call center, and they bill based on the time spent talking to an agent, but not for any time spent waiting in a queue. The CDR information contains the entire duration of the call as billable seconds, including time spent waiting in the queue. I would like the billable seconds to only include the time spent actually talking to an agent.

I'm curious what asterisk solutions there are out there for inbound call centers with multiple DIDs. I'm looking for solutions for a setup where single system may have 1000 DIDs going to it, one for each account. Each account may not get that many calls. Solutions that will all reporting on calls coming into different accounts, call routing for queues based on distribution groups. Like

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This is a global message to all to announce our callcenter / dialer / predictive dialer / vicidial program is now open. Codecs: G711, GSM, G729, G723 Protocols: SIP Duration Rate : 30/6 (6/6 with monthly minutes over 100,000) Channels : 100 to start with , more on demand. We are predictive dialer friendly , your account will not be shut off. Contact us to do a test run. Mike

Hi, I am requesting for a E1 connection from my telco. They are asking if I want DSS1 or SS7, and I am stuck here. Could someone tell me the difference between the two? How should I decide which one to use? Thanks in advance for your help. Mark -------------- next part -------------- An HTML attachment was scrubbed... URL:

Hello list, I have been working lately on a small CDR parsing utility, and would like to do some performance testing on it. I am looking for some - possibly large - real-life Asterisk CDR datasets to run some performance monitoring. Anybody's got some CDRs that can be shared? Thanks in advance, l. -- Loway Research - Home of QueueMetrics http://queuemetrics.com

Hi All; It look like there are some free (open source) tools that are used for Asterisk reporting special for call center (to see number of agents logged in, number of calls now, .. etc), and to be used as dashboard. Can someone direct me for something really is suitable and stable? Regards Bilal

Hello all, A client of us, is thinking to migrate their actual PBX to a Cisco CallManager. We want to sell him an asterisk box to complement the Cisco PBX. I think to use asterisk as a Voicemail server (Replazing the Cisco Unity) Has asterisk all the functionalities to replace a CIsco Unity server? Which functionalities Cisco Unity has than asterisk could cover? How could asterisk complement the

Asterisk 1.2.24 seems to crash repeatedly under any substantial call load (and sometimes without a substantial call load - just one SIP leg is enough to do it) when using the G.729 pre-compiled binaries from: http://asterisk.hosting.lv/ As per: http://www.voip-info.org/wiki-Asterisk+G.729+Licensing Time to crash is variable, but seems to require at least an hour of production performance

Hello all, I need to install asterisk for 900 sip users with 2 PRI ports. It is posible to handle this number of calls/extensions with only one asterisk machine? Which is the best way to install that? two asterisk with openser. One asterisk with openser ..... Is it necesary run a SER server on this enviroment? Any clue will be welcomed. Thanks in advance. VoipCrazy

Suggestions on how to use Asterisk to collect CDRs from a OpenSER-based proxy / call routing setup? I need to get simple CDRs; not for detailed settlement/rating, but just for reconciliation with an ultimate TDM carrier just to make sure we only get billed for what we're actually using. I'd use the often-heralded approach of dumping a call from OpenSER into Asterisk and having it

Hello everyone I am trying to look for a free test call generator that will get me some stats like PDD, ASR and call quality etc on each route. As well as do test at every interval too If you know something like this please enlighten me. Sam -------------- next part -------------- An HTML attachment was scrubbed... URL:

So we've got a TE410P configured as E-1. The PRI is showing up as normal, I have green lights, but d channel doesnt seem to come up and i keep getting this error if i do a "pri intense debug" The carrier swears up and down that there are no issues on their end. Any thoughts? localhost*CLI> > Unnumbered frame: > SAPI: 00 C/R: 0 EA: 0 > TEI: 000 EA: 1 > M3:

Hi Guys! We were using queuemetrics since long time with asterisk 1.2 but recently we have install 1.8 asterisk and but there is a big different in queue_log its saying SIP/XXXX instead of Agent/XXXX that is obvious behaviors. so do i need to change Agent/XXXX to SIP/XXXX in queuemetrics ? or is there any workaround to keep business running same like it was before. -S --------------

Hi! I just found out that Asterisk (1.4) does not write CDRs if the incoming call was not forwarded but handled internally without answering the call. E.g.: [from_pstn] exten => 997,1,Answer() exten => 997,2,Playback(tt-weasels) exten => 997,3,Hangup() exten => 999,1,Playback(tt-weasels|noanswer) exten => 999,4,Hangup() For incoming calls to 997 a CDR will be written, but not

I'm trying to find a high port count ATA device. We have a lot (up to 110) analog devices that we need to bridge to IP. Rather than go out and buy 110 ATA's, it would make more sense to buy a single chassis type device with some number of ports and blades. Anyone know if such a device exists? Thanks, Doug. -------------- next part -------------- An HTML attachment was scrubbed...

I made a little write-up that attempts to synthesise a lot of the information out there about how to get HylaFAX working with Asterisk by way of IAXmodem for inbound faxing: http://blog.evaristesys.com/?p=24 Of course, there are bound to be some things I've left out or are grossly in need of correction. So, before I link it off the voip-wiki I am extremely eager to solicit the input of