search for: persistentagents

Hi, I am doing an AGI that logs to a database every Agent login/logoff. My idea is to be able to go to this database and check which agents where logged so that I can force their login in case Asterisk goes down for some reason. The problem is that I would need to reload their status from this AGI when Asterisk initializes. Is there a way to do this? One idea I had was to make safe_asterisk to

Hi, I noticed that agents logins (agentcallbacklogin) are reset if Asterisk is restarted. Can this be avoided in some way ? Regards, Rob.

...t musiclass = default context=from-avaya strategy = rrmemory timeout = 20 retry = 1 wrapuptime=0 announce-frequency = 0 announce-holdtime = no persistentmembers = yes maxlen = 0 member => Agent/1001 member => Agent/1002 ---------------------------------------------- my agent.conf [general] persistentagents=yes [agents] ackcall=no musiconhold => default agent => 1001,1234,satish agent => 1002,1234,aman ---------------------------------------------------- my dialplan ( extention.conf) exten => 9999,1,Answer exten => 9999,2,SetMusicOnHold(default) exten => 9999,3,Background(welcom...

...listen the wonderfull on hold music. :) Here are few more observations. If I reload the asterisk it ring again for one time. OR If the agent relogin then also it rings for one more time. OR If the caller disconnecs and callback again, it will ring one more time. Here is the agent.conf [general] persistentagents=yes multiplelogin=no [agents] autologoff=150 wrapuptime=60000 musiconhold => default updatecdr=yes recordagentcalls=yes recordformat=wav agent => 1001,4321,Agent1 Here are the enties in queue table name=test timeout=15 monitor_join=t (yes) monitor_format=wav announce_frequency=60 retry=5...

...mat=wav monitor-join=yes monitor-type=mixmonitor [queue_1] persistentmembers = no monitor-format=wav monitor-join=yes monitor-type=mixmonitor wrapuptime=3 timeout=15 strategy=roundrobin retry=5 member => Agent/600 member => Agent/601 agents.conf----------------------------- [general] persistentagents=no [agents] updatecdr=no recordagentcalls=yes recordformat=wav monitor-join=yes savecallsin=/var/www/html/recordings/ custom_beep=beep group=1 wrapuptime=19 ackcall=no group=1 agent => 600,1234,Jose agent => 601,1234,Maria Thanks Regards Joao Pereira -- StarTel - A Rede Livre Joao G...

...l = 20 context = the_context wrapuptime = 10 announce-frequency = 30 announce-holdtime = once monitor-format = wav monitor-join = yes eventwhencalled = yes eventmemberstatus = no reportholdtime = no member => SIP/sip0001 agents.conf: [general] persistentagents=yes recordagencalls=yes monitor-join = yes [agents] (no agents declared, as they are directly configured in the queues.conf file) extensions.conf: ... [globals] SUPPORT_MONITOR_PATH=/var/spool/asterisk/monitor/support [the_context] exten => 305,1,Answe...

Hi, I have a question about the definition of agents. The agents.conf file looks like this: [general] persistentagents=yes [agents] maxlogintries=5 ackcall=no wrapuptime=500 musiconhold => default group = 1 agent => 1311,1311,Tom agent => 1531,1531,Tim and here is the queues.conf: [general] persistentmembers = yes [queue1] musiconhold = default strategy = rrmemory servicelevel = 60 timeout = 15 retry =...

...y=rrmemory context = opt-out_fxq timeout=15 retry=3 wrapuptime=0 maxlen=0 announce-frequency=60 announce-holdtime = yes reportholdtime=yes memberdelay=1 servicelevel=120 ; seconds member => Agent/1102 member => Agent/1103 member => Agent/1104 member => Agent/1105 AGENTS.CONF [general] persistentagents=yes [agents] ackcall=no wrapuptime=0 musiconhold => default agent => 1102,1234,Carly agent => 1103,1234,Sean agent => 1104,1234,Ed agent => 1105,1234,Neil EXTENSIONS.CONF (extract) [call-centre] exten => s,1,Noop(Entering Call Centre) exten => s,n,Answer() exten => s,n,Wa...

Hi List, Is there a way to have Asterisk "remember" which agents are registered to it using a MySQL database rather than in memory? It would help with high availability / clustering scenarios. It also means you could restart the server without loosing this information... Cheers, Jean-Michel.

Hello All, I have a queue with only one agent logged in al the time, but if for some reason the agent cannot pick up the call for 2 full ring, the phone does not ring the 3rd time and all the call in the queue get stuck. Below is my agents.conf [general] persistentagents=yes multiplelogin=no [agents] wrapuptime=5000 musiconhold => default updatecdr=yes agent => 1001,4321,Agent01 While the queue is stuck if I type the agents show online i get the following asterisk*CLI> agent show online 1001 (Agent01) available at '1702@internal' (musi...

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...case BUSY: break; case ANSWER: break; default: Hangup(); break; } } agents.conf: [general] persistentagents=yes [agents] maxlogintries=3 musiconhold => default updatecdr=yes agent => 21,1234,Klaudia agent => 22,1234,Daniele agent => 23,1234,Daniela What about the wrapuptime in agents.conf - do i have to set this to the same as in queues.conf? i also get this message: WARNING[23115]: app_qu...

...ait for next") reportholdtime = yes ringinuse = no memberdelay = 3 timeoutrestart = yes monitor-format = wav monitor-join = no member=>agent/1,,Agent 1 member=>agent/2,,Agent 2 member=>agent/3,,Agent 3 member=>agent/4,,Agent 4 member=>agent/5,,Agent 5 *agent.conf* [general] persistentagents=yes [agents] maxlogintries=3 autologoffunavail=yes ackcall=always endcall=no wrapuptime=5000 musiconhold => default updatecdr=yes ;recordagentcalls=yes ;recordformat=wav ;urlprefix=CALLCENTER ;savecallsin=/var/calls custom_beep=beep agent=> 1,1234,Agent 1 agent=> 2,1234,Agent 2 agent=&g...

Is there anyway to setup a queue with only one agent (device) which is always logged in. So when a call hits that queue the device will ring (if not already on a call) or will be put in the queue if the call is already in place? Thanks Miles -------------- next part -------------- An HTML attachment was scrubbed... URL:

...ptime should cause the call to go to one of the other agents. Did I miss anything in the configs or is it that we have different penalties or...? cat queues.conf [general] ; autofill=yes keepstats=yes ; ; [0317998989] retry=5 strategy=rrmemory timeout=20 wrapuptime=120 cat agents.conf [general] ; persistentagents=yes ; ; [agents] ; agent => 0317998971,1234,Stefan Andersson agent => 0317998972,1234,Kerem Tubluk agent => 0317998975,1234,Magnus Benngard agent => 0317998976,1234,Jimmy Beckman -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.digium.com/pipe...

...rdformat=wav ; ; The text to be added to the name of the recording. Allows forming a url link. ;urlprefix=http://localhost/calls/ ; ; The optional directory to save the conversations in. The default is ; /var/spool/asterisk/monitor savecallsin=/var/spool/asterisk/monitor/Qcabina ackcall=no persistentagents=yes ;musiconhold=default ;############################### autologoffunavail=yes wrapuptime=1000 ;############################### agent => 101,,Operador 1 agent => 103,,Operador 3 agent => 104,,Operador 4 agent => 105,,Operador 5 agent => 106,,Operador 6 ;agent => 107...

Hi, I have 1.2.9.1 installed. It always rings first available agents for 15 seconds, then rings and hangs up the next agents straight away, then ring the next agents for 15 seconds. It goes as a loop. Any one has the following same problem? Thanks. Agents.conf [general] persistentagents=yes [agents] autologoff=60 wrapuptime=15000 ackcall=no group=1 agent => 7130,7130,agent1 agent => 7131,7131,agent2 agent => 7132,7132,agent3 queue.conf [7143] wrapuptime=15 timeout=15 strategy=rrmemory retry=5 queue-youarenext=queue-youarenext queue-thereare=queue-thereare queue-thankyo...

...that ; entries with higher penalties are considered last. ; member => Agent/1001 member => Agent/1002 member => Agent/1003 Agents.conf [general] ; ; Define whether callbacklogins should be stored in astdb for ; persistence. Persistent logins will be reloaded after ; Asterisk restarts. ; persistentagents=yes ; ; Agent configuration ; ; [agents] ; ; Define autologoff times if appropriate. This is how long ; the phone has to ring with no answer before the agent is ; automatically logged off (in seconds) ; ;autologoff=15 ; ; Define ackcall to require an acknowledgement by '#' when ; an agent...

One of my friends is facing this problems and I could not find any solution to that. Hence this post. In her Asterisk PBX, she has programmed about 10 agents, and strategy is rrmemory. Everything works fine. When an agent has received an ACD call, another call is not presented to him as long as he is on the ACD call. However when an agent has made an outgoing call, he is still presented another