asterisk users - Nov 2007 - Attended transfer to Queue

Hi,

I will confess immediately that this is only tested on 1.2.24, and I
would be interested to know if it happens on 1.4, but I cannot find a
bug-tracker entry which represents this issue.

Consider a PSTN call which comes into asterisk, and is bridged to a
SIP phone. The phone operator then places the call on hold (hold music
plays) and a second call is made from this handset to a Queue...
Operator can now hear hold music from the queue.

The operator then completes the attended transfer, bridging the
initial PSTN call to the Queue.

The system sees a transfer being completed, and stops MOH on both of
the channels. This means that the caller is correctly transferred to a
queue, but the MOH has been stopped, and they hear silence.

While this behaviour is "expected", it is not "ideal" and if
anyone
can point me at a workaround, or an existing bug-tracker entry, I
would be most grateful.

Thanks,
Steve

On 11/27/07, Steve Davies <davies147 at gmail.com>
wrote:
> Hi,
>
> I will confess immediately that this is only tested on 1.2.24, and I
> would be interested to know if it happens on 1.4, but I cannot find a
> bug-tracker entry which represents this issue.
>
> Consider a PSTN call which comes into asterisk, and is bridged to a
> SIP phone. The phone operator then places the call on hold (hold music
> plays) and a second call is made from this handset to a Queue...
> Operator can now hear hold music from the queue.
>
> The operator then completes the attended transfer, bridging the
> initial PSTN call to the Queue.
>
> The system sees a transfer being completed, and stops MOH on both of
> the channels. This means that the caller is correctly transferred to a
> queue, but the MOH has been stopped, and they hear silence.
>
> While this behaviour is "expected", it is not "ideal"
and if anyone
> can point me at a workaround, or an existing bug-tracker entry, I
> would be most grateful.
*BUMP* Does anyone have a workaround for the above? When a call is
attended-transferred to a queue, MOH is stopped. Perhaps someone can
tell me if it is fixed in 1.4.x ?

Thanks
Steve

On 12/3/07, Steve Davies <davies147 at gmail.com>
wrote:
>
> *BUMP* Does anyone have a workaround for the above? When a call is
> attended-transferred to a queue, MOH is stopped. Perhaps someone can
> tell me if it is fixed in 1.4.x ?
Sorry, replying to my own thread - Even if there is no fix, if someone
can suggest a useful way that this might be handled, I am happy to
have a go at a fix - I just cannot think how it could be done.

Steve